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Abbott

Technical Support Specialist

New Brighton, MN · On-site

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an ... Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport.

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$21.15/hr

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As of Sep 10, 2026, the average hourly pay for freedom technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Freedom Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

New Brighton, MN • On-site

Abbott
See more jobs at Abbottexternal

Full-time

Medical, Retirement

Re-posted 16 hours ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

172nd of 548 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
Job Description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our St. Paul, MN location in the Abbott Vascular Devices division.

Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport. Thepositionprovideson-goingproactivecapitalproductsupportforassignedterritory/accounts. Thecustomerexperienceaspectofthisrolefocusesonincreasingcustomerloyaltyandsecuringretentionatassignedaccounts.Providesadvanced,expert-leveltechnicalandapplicationsupportforcomplexmedicaldevicesystems.Thisroleservesasatop-tierescalationpointforinternalandexternalteams,deliveringdeeptroubleshooting,diagnostics, andsolutionguidanceacrosshardware,software, andintegratedsystems. Thepositionrequiresextensiveremotetroubleshootingcapabilities,strongclinicalandtechnicaljudgment, andclosecoordinationwithfieldoperationsusingServiceMaxtomanagecases,workorders,scheduling, andtechniciandispatch.

Thisroleishighlyvisible,requiringtechnicalleadership,mentorship, andtheabilitytooperateindependentlyinhigh-impact,time-sensitivesituations.

What You'll Work On:

  • ProvidestechnicalLevel I and Level IIphoneand on-sitesupporttoproactivelymaintainproductperformanceorresolvecustomercomplaintsforhardware,software, anddisposableissues.
  • Performsproactiveservice supportactivitiestomaintainsystemperformance.Appliesstandardtroubleshootingtoolsorconceptstoidentifytherealissueanditsrootcause.
  • Determineslevelofurgencyofservice supportrequests,developsrecommendationsandimplementsolutionsthatreflectcustomerand Abbottbusinessneed.
  • Performadvancedremotediagnosticsandtroubleshootingacrossmechanical,electrical,software, andsystemintegrationdomainssuch ascustomer DICOM/Networking systems configuration.
  • Recordaccurateandtimelydocumentationofcustomercomplaintsandtheactiontakentoresolvetheconcern.
  • Createandmanagecasesandworkorderswithaccuracyandefficiencyinapplicablesoftwareapplications.
  • Contributetoknowledgebasedevelopment,technicaldocumentation,trainingmaterials, andtroubleshootingguides.
  • Plan andprioritizeschedulecustomervisitsandactivitiestodoineachaccount.
  • Coordinateorder;deliveryandbillingofproductsand/orservicesinassignedaccounts. Monitorinventoryandreplenishaccordingly
  • SupportthesalesteamwithmonitoringandimplementationofServiceContractSalesatassignedaccounts.
  • PartnerwithSalesExecutivestodevelopaccount-specificstrategyandexecutionthroughoutcommercialcycleandparticipateincustomerbusinessreviews.
  • Understandcompetitivelandscapeofassignedaccountsorterritoryandleverageittomaximizebusinessopportunities.
  • Develop/preservestrongrelationshipstogainmeaningfulinsightsthatwillallowforvalueexpansionopportunities.
  • Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair hardware/software and increase knowledge of component replacement. EnsureallsupportactivitiesalignwithFDA, ISO, andapplicableregulatoryandqualitysystemrequirements.
  • Maintainstrictadherencetodocumentation,escalation, andcomplaint-handlingproceduresformedicaldevices.
  • Identifyandescalatepotentialsafety,compliance,oradverseeventconcernsinaccordancewithcompanypolicy.
  • Mayrequireoccasionalparticipationinafter-hoursoron-callsupportrotations.

Qualifications:

AssociatesDegree( 13years) anequivalentcombinationofeducationandworkexperience Minimum2yearsrelevantexperiencewithinstrumentationutilizedinaCathLab.

Minimum2yearsexperienceinterfacingwithcustomers.

Capitalequipment-engineering(preferred).

Imaging/OCT(preferred).

Mechanicallyinclined(preferred).

Hospital/medicalspecificequipment(preferred).

X-ray (preferred)

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$27.85 - $55.65/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Field ServicesDIVISION:AVD VascularLOCATION:United States > Minnesota > St. Paul : 1225 Old Highway 8 NWADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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