This is a player-coach role: you'll lead a team of fraud analysts and investigators while staying ... Manual review operations * Fraud investigations You will be responsible for the people, processes ...
This is a player-coach role: you'll lead a team of fraud analysts and investigators while staying ... Manual review operations * Fraud investigations You will be responsible for the people, processes ...
Fraud Analyst
Palo Alto, CA · On-site
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Fraud Analyst
Palo Alto, CA · On-site
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Fraud Analyst
Palo Alto, CA · On-site
$100 - $135/hr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Fraud Analyst
Palo Alto, CA · On-site
$100 - $135/hr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Fraud Analyst
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Quick apply
Fraud Analyst
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
Business Operations Analyst
San Francisco, CA · On-site
$100K - $160K/yr
... or fraud operations * Experience with ACH workflows, chargeback mechanics, or reserve management ... Business Operations Analyst Level: IC3-IC4 Location: San Francisco Base Salary Range: $100,000/yr ...
Business Operations Analyst
San Francisco, CA · On-site
$100K - $160K/yr
... or fraud operations * Experience with ACH workflows, chargeback mechanics, or reserve management ... Business Operations Analyst Level: IC3-IC4 Location: San Francisco Base Salary Range: $100,000/yr ...
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site +1
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site +1
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Fraud Team Support Analyst
Los Angeles, CA · On-site
$87K/yr
Skills : • Perform analysis on clients' transactions identified through the monitoring system ... operations. • Communicate emerging fraud trends across client operations. REQUIRED WORK ...
Fraud Team Support Analyst
Los Angeles, CA · On-site
$87K/yr
Skills : • Perform analysis on clients' transactions identified through the monitoring system ... operations. • Communicate emerging fraud trends across client operations. REQUIRED WORK ...
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site +1
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Quick apply
Fraud Analyst (Sat-Weds)
Palo Alto, CA · On-site +1
$100K - $135K/yr
Minimum of 2 years of direct experience in fraud investigation, fraud operations, or fraud risk ... Strong analytical skills with the ability to interpret complex data and identify patterns of ...
New
Business Operations Analyst
San Francisco, CA · On-site +1
$100K - $160K/yr
... or fraud operations * Experience with ACH workflows, chargeback mechanics, or reserve management ... Business Operations Analyst Level: IC3-IC4 Location: San Francisco Base Salary Range: $100,000/yr ...
Business Operations Analyst
San Francisco, CA · On-site +1
$100K - $160K/yr
... or fraud operations * Experience with ACH workflows, chargeback mechanics, or reserve management ... Business Operations Analyst Level: IC3-IC4 Location: San Francisco Base Salary Range: $100,000/yr ...
Fraud and Risk Operations Analyst : 26-02487
San Diego, CA · On-site
$40 - $47/hr
Triage and validate fraud and risk cases. * Propose process improvements based on trend analysis. * Support initiatives to enhance operational workflows. * Coordinate with cross-functional teams on ...
Fraud and Risk Operations Analyst : 26-02487
San Diego, CA · On-site
$40 - $47/hr
Triage and validate fraud and risk cases. * Propose process improvements based on trend analysis. * Support initiatives to enhance operational workflows. * Coordinate with cross-functional teams on ...
Fraud and Risk Operations Analyst : 26-02487
San Diego, CA · On-site
$40 - $47/hr
Triage and validate fraud and risk cases. * Propose process improvements based on trend analysis. * Support initiatives to enhance operational workflows. * Coordinate with cross-functional teams on ...
Fraud and Risk Operations Analyst : 26-02487
San Diego, CA · On-site
$40 - $47/hr
Triage and validate fraud and risk cases. * Propose process improvements based on trend analysis. * Support initiatives to enhance operational workflows. * Coordinate with cross-functional teams on ...
Fraud Prevention Associate
Los Angeles, CA · Hybrid
$29 - $35/hr
Partner with Fraud, Operations, Card Services, Member Services, Compliance, and Risk teams to ... This includes reviewing applications, analyzing resumes, or evaluating candidate responses. All ...
Fraud Prevention Associate
Los Angeles, CA · Hybrid
$29 - $35/hr
Partner with Fraud, Operations, Card Services, Member Services, Compliance, and Risk teams to ... This includes reviewing applications, analyzing resumes, or evaluating candidate responses. All ...
Fraud Intelligence Analyst
San Francisco, CA · On-site
$139K - $191K/yr
This is not a purely operational role - your research directly drives features, model inputs, and product design. Responsibilities: Live Fraud Investigation & Reconstruction * Lead investigations ...
Fraud Intelligence Analyst
San Francisco, CA · On-site
$139K - $191K/yr
This is not a purely operational role - your research directly drives features, model inputs, and product design. Responsibilities: Live Fraud Investigation & Reconstruction * Lead investigations ...
Collaborate with Fraud Operations, Product, Engineering, Data Science, and business stakeholders to ... Analyze, manipulate, and visualize large datasets using SQL, Python, Tableau, Databricks ...
Collaborate with Fraud Operations, Product, Engineering, Data Science, and business stakeholders to ... Analyze, manipulate, and visualize large datasets using SQL, Python, Tableau, Databricks ...
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
Quick apply
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
About DataVisor DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers ... Conduct proactive business and operational analysis to identify trends, uncover inefficiencies, and ...
Payments Operations Analyst
San Diego, CA · On-site
$85 - $120/hr
... Analyst. In this role you will support Sony operating companies in consuming Sony Interactive ... Collaborate with risk, fraud, data science, and platform teams where payment operations intersect ...
Payments Operations Analyst
San Diego, CA · On-site
$85 - $120/hr
... Analyst. In this role you will support Sony operating companies in consuming Sony Interactive ... Collaborate with risk, fraud, data science, and platform teams where payment operations intersect ...
Payments Operations Analyst
San Diego, CA · On-site
Collaborate with risk, fraud, data science and platform teams where payment operations intersects ... Strong analytical mindset, with the ability to interpret operational and payment data and ...
Payments Operations Analyst
San Diego, CA · On-site
Collaborate with risk, fraud, data science and platform teams where payment operations intersects ... Strong analytical mindset, with the ability to interpret operational and payment data and ...
Fraud Operations Analyst information
See California salary details
$15.42 - $19.73
15% of jobs
$21.29 is the 25th percentile. Wages below this are outliers.
$19.73 - $24.05
28% of jobs
The median wage is $25.60 / hr.
$24.05 - $28.36
19% of jobs
$31.88 is the 75th percentile. Wages above this are outliers.
$28.36 - $32.67
16% of jobs
$32.67 - $36.99
12% of jobs
$36.99 - $41.30
3% of jobs
$41.30 - $45.61
1% of jobs
$45.61 - $49.93
3% of jobs
$49.93 - $54.24
0% of jobs
$54.24 - $58.55
3% of jobs
$58.55 - $62.87
0% of jobs
$15
$30
$62
How much do fraud operations analyst jobs pay per hour?
What does a fraud operations analyst do?
What are the key skills and qualifications needed to thrive as a fraud operations analyst, and why are they important?
What are some common challenges faced by fraud operations analysts, and how can applicants prepare for them?
What is the difference between Fraud Operations Analyst vs Fraud Investigator?
| Aspect | Fraud Operations Analyst | Fraud Investigator |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like CFE or ACFE are common | Similar credentials; often holds certifications like CFE or ACFE |
| Work Environment | Analyzes data, monitors fraud patterns, and implements prevention strategies in a corporate setting | Conducts investigations, interviews, and gathers evidence, often in a law enforcement or corporate environment |
| Employer & Industry | Financial institutions, e-commerce, and retail companies | Financial institutions, law enforcement agencies, and corporate security teams |
While both roles focus on combating fraud, the Fraud Operations Analyst primarily monitors and analyzes fraud data to prevent future incidents, whereas the Fraud Investigator actively investigates specific fraud cases and gathers evidence for potential legal action.
Are fraud operations analyst jobs in high demand?
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For Fraud Operations Analyst jobs in California, the most frequently searched job titles are:
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The top searched job categories for Fraud Operations Analyst jobs in California are:

Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Key responsibilities
Build, manage, and develop a team of fraud analysts and investigators, including hiring, onboarding, training, and performance management.
Own the day-to-day execution of manual review operations and ensure case quality, SLA adherence, and effective routing and escalation.
Lead fraud investigations on complex cases, define investigation standards, and partner with other teams to improve detection and reporting processes.
Job description
We value curiosity, humility, and intensity - we move fast and take ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $90M in equity funding from top venture capital firms and angels.
The Job
We're looking for a Head of Fraud Operations to build and lead the operational core of our fraud function. This is a player-coach role: you'll lead a team of fraud analysts and investigators while staying close enough to the work to shape how cases are handled, how tools are used, and how the function scales.
Reporting to our Chief Risk Officer, you'll own two critical functions
- Manual review operations
- Fraud investigations
You will be responsible for the people, processes, and tooling that make both run effectively. You'll partner closely with our Fraud Strategy Managers to translate decisioning policy into operational reality, and with Product and Engineering to continuously improve the analyst experience and case management infrastructure.
This is a high-ownership role in a fast-growing environment. You'll be expected to drive operational excellence today while building the foundation for a fraud ops function that scales with Cardless.
What You'll Own
Team Leadership & Development
- Build, manage, and develop a team of fraud analysts and investigators: responsible for hiring, onboarding, training, scheduling, and performance management.
- Create a high-performance team culture grounded in accuracy, accountability, and continuous learning.
- Define clear performance standards, quality metrics, and career paths for analysts and investigators at each level.
- Serve as a player-coach: you'll be hands-on in complex cases, calibration sessions, and quality reviews - not just managing from a distance.
Manual Review Operations
- Own the day-to-day execution of the manual review program for onboarding and account-level events, ensuring queues are managed, SLAs are met, and case quality is high.
- Work closely with the Fraud Strategy - Onboarding team to operationalize routing logic, decision criteria, and escalation paths; translate policy into analyst-ready playbooks and SOPs.
- Monitor analyst decision quality through regular audits and calibration; identify training gaps and address them quickly.
- Evaluate the tools analysts use to conduct reviews - surface gaps, advocate for improvements, and partner with vendors and Engineering to close them.
- Track and report on manual review performance: throughput, SLA adherence, decision accuracy, reversal rates, and downstream fraud on reviewed cases.
Fraud Investigations
- Own the fraud investigations function: responsible for scoping, working, and closing cases involving complex fraud patterns, suspected fraud rings, account takeover events, and high-loss incidents.
- Define investigation methodology and standards: how cases are triaged, documented, escalated, and resolved.
- Lead investigations on high-severity or high-exposure cases personally; ensure the team has the skills, tools, and access needed to investigate effectively.
- Partner with the Fraud Strategy - Transactions team to feed investigation findings back into detection rules and model features.
- Maintain SAR filing readiness and ensure the team understands BSA/AML obligations related to fraud investigations; coordinate with Compliance on filing decisions.
Operational Excellence & Scaling
- Build and maintain the SOPs, playbooks, and decision frameworks that enable the team to operate consistently and independently.
- Identify automation and tooling opportunities that reduce manual effort, improve decision consistency, and increase analyst capacity.
- Define and own the operational KPI framework: queue volume, SLA performance, case resolution time, analyst productivity, and quality scores.
- Build reporting and dashboards that give leadership and strategy teams real-time visibility into operational health.
Cross-Functional Partnership
- Partner with Fraud Strategy Managers (Onboarding and Transactions) to ensure operational execution stays aligned with policy intent; surface operational friction that should drive policy updates.
- Work with Product and Engineering to prioritize and shape the fraud ops tooling roadmap: case management, analyst workstations, investigation tooling, and workflow automation.
- Collaborate with Customer Operations on cardholder-facing workflows stemming from fraud decisions: hold communications, account restriction notices, and reinstatement processes.
- Engage with Compliance and Legal on SAR obligations, regulatory inquiries, and fraud-related policy requirements.
What We're Looking For
- 7-12 years of experience in fraud operations, fraud investigations, or related functions at a financial institution, fintech, or payments company.
- 3+ years of people management experience, with a track record of building and developing high-performing fraud operations teams.
- Deep hands-on expertise in manual review operations - queue management, case adjudication, SLA design, and analyst tooling.
- Strong background in fraud investigations: experience scoping and leading complex investigations involving ATO, fraud rings, synthetic identities, or high-loss events.
- Experience building and maintaining operational SOPs and playbooks that enable teams to scale.
- Strong SQL skills and comfort using data to monitor performance, identify trends, and drive operational decisions.
- Excellent communication skills: you can write a crisp SOP and present operational performance to executives with equal ease.
- Proactive, bias-to-action mindset: you identify problems before they escalate, align teams quickly, and execute with urgency.
Compensation
This role has an annual starting salary range of $170,000 - $230,000 + equity + benefits (see below). Actual compensation is influenced by a wide array of factors, including but not limited to skills, experience, and specific work location.
Benefits
We're headquartered in San Francisco, CA, with a beautiful office in the Mission District. We're proud to offer our team excellent benefits:
Meaningful Start-up equity
100% health, vision & dental primary coverage
+ 75% health, vision & dental dependent coverage
Catered lunches
$250/month Commuter benefit
Parental leave
Team building events & happy hours
Flexible PTO with a minimum of 15 days off per year
Apple equipment
401k plan
Location
We're headquartered in San Francisco, CA, with a beautiful office in the Financial District. We welcome employees who want to work from this office; we offer additional benefits to those who do, and relocation assistance to those who'd like to.
We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases.
About Cardless
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2019