ZipRecruiter

Log In

1

Fraud Dispute Specialist Jobs (NOW HIRING)

Onpoint

Dispute Specialist I

Portland, OR · On-site

Dispute Specialist I The Dispute Specialist I is a contributing member of the Fraud - Disputes team, supporting our charter to balance fraud prevention with member service, recovering funds when ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

Camdennational

Payment Dispute Specialist

Bangor, ME · On-site

The Payment Dispute Specialist supports the Bank's payment dispute program by processing and ... The position identifies potential fraud trends or concerns for escalation to senior team members ...

Camdennational

Payment Dispute Specialist

Auburn, ME · On-site

The Payment Dispute Specialist supports the Bank's payment dispute program by processing and ... The position identifies potential fraud trends or concerns for escalation to senior team members ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and resolution of cardholder fraud and dispute claims to support positive member outcomes, maximize recovery ...

Camdennational

Payment Dispute Specialist

Gardiner, ME · On-site

The Payment Dispute Specialist supports the Bank's payment dispute program by processing and ... The position identifies potential fraud trends or concerns for escalation to senior team members ...

OnPoint Community CU

Dispute Specialist I

Portland, OR · On-site

The Dispute Specialist I is a contributing member of the Fraud - Disputes team, supporting our charter to balance fraud prevention with member service, recovering funds when possible, while operating ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Overview PenFed is hiring a (Hybrid) Card Disputes Specialist at our Omaha, Nebraska Service Center ... Minimum of two (2) years of direct work experience in a large card disputes or fraud chargeback ...

next page

Showing results 1-20

All JobsLegal JobsInvestigator JobsFraud Dispute Specialist Jobs

Fraud Dispute Specialist information

See salary details

$33.5K

$51K

$83.5K

How much do fraud dispute specialist jobs pay per year?

As of Aug 30, 2026, the average yearly pay for fraud dispute specialist in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a fraud dispute specialist?

Fraud Dispute Specialists are professionals who investigate and resolve claims of unauthorized or fraudulent transactions on customer accounts, typically for banks or financial institutions. They review evidence, analyze transaction histories, and communicate with customers to determine the validity of disputes. Their role ensures that customers are protected from financial losses due to fraud and that the institution complies with legal and regulatory standards. These specialists also help educate customers about fraud prevention and may work with law enforcement when necessary.

What are the key skills and qualifications needed to thrive as a fraud dispute specialist?

To thrive as a Fraud Dispute Specialist, you need strong analytical abilities, attention to detail, and a background in finance or banking, often supported by relevant experience or education. Familiarity with fraud detection software, case management systems, and regulatory compliance tools is typically required. Exceptional problem-solving, communication, and customer service skills help specialists interact effectively with clients and resolve disputes efficiently. These skills ensure accurate investigation, regulatory compliance, and high-quality service, which are crucial for protecting customers and financial institutions from fraud.

What are some common challenges a fraud dispute specialist faces when investigating claims, and how are these typically addressed?

Fraud Dispute Specialists often encounter challenges such as gathering sufficient evidence, meeting tight regulatory deadlines, and communicating complex findings to both customers and internal teams. Navigating ever-evolving fraud tactics can also be demanding. These challenges are typically addressed through ongoing training, access to advanced fraud detection tools, and close collaboration with compliance, legal, and customer service teams to ensure thorough and timely resolution of disputes.
More about Fraud Dispute Specialist jobs

What cities are hiring for Fraud Dispute Specialist jobs?

Cities with the most Fraud Dispute Specialist job openings:

What states have the most Fraud Dispute Specialist jobs?

States with the most job openings for Fraud Dispute Specialist jobs include:

What job categories do people searching Fraud Dispute Specialist jobs look for?

The top searched job categories for Fraud Dispute Specialist jobs are:

Fraud Dispute Specialist jobs near you
Infographic showing various Fraud Dispute Specialist job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Dispute Specialist

State Employees Credit Union

Santa Fe, NM • On-site

$20 - $23.53/hr

Full-time

Re-posted 14 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Dispute Specialist
REPORTS TO: Fraud & Security Manager
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate
JOB SUMMARY:
The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities:
  • Process debit and credit card disputes from initiation through resolution.
  • Review dispute claims, supporting documentation, and transaction history.
  • Process provisional credits and chargebacks in accordance with regulatory requirements.
  • Maintain compliance with Reg E and card network dispute timelines.
  • Communicate with Members and staff regarding dispute status and required documentation.
  • Coordinate recoveries and adjustments as applicable.
  • Maintain accurate dispute records and documentation.
  • Identify suspicious trends or activity and escalate potential fraud concerns.
  • Assist with dispute reporting, operational metrics, and quality review activities.
  • Collaborate with Operations, branches, and fraud investigators as needed.
  • Perform other duties as assigned.

Required Skills & Qualifications:
  • Must Have:
  • Strong attention to detail and documentation accuracy.
  • Strong organizational and time management skills.
  • Effective verbal and written communication skills.
  • Strong Member service and problem-solving abilities.
  • Ability to manage multiple cases and deadlines simultaneously.
  • Ability to identify suspicious activity and escalate concerns appropriately.
  • Proficiency with Microsoft Office, core systems, and dispute processing platforms.
  • Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:
  • Working knowledge of Reg E and card network dispute requirements.
  • Chargeback processing experience.
  • Fraud awareness and escalation knowledge.
  • Banking operations knowledge.
  • Understanding of card network rules and recoveries.
  • Job Related Travel as required.

Education & Experience:
  • Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.
  • Relevant dispute or fraud certifications preferred but not required.

General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.

What State Employees' Credit Union (North Carolina) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply