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Fraud Chargeback Associate Jobs (NOW HIRING)

GOVX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$20 - $23/hr

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX ... Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ...

GovX

Risk Mitigation Associate - Fraud

La Vergne, TN · On-site

$20 - $23/hr

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX ... Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute ...

Menard, Inc

Fraud Prevention Representative

Eau Claire, WI

$15.25 - $19.75/hr

... associates. · Work with Menards Security Team, Merchandising, and Operations teams and stores to ... and low chargeback balance stemming from reviewed orders · Utilize Menards provided programs ...

Menards, Inc.

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... associates. • Work with Menards Security Team, Merchandising, and Operations teams and stores to ... and low chargeback balance stemming from reviewed orders • Utilize Menards provided programs ...

Menards

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... associates. • Work with Menards Security Team, Merchandising, and Operations teams and stores to ... and low chargeback balance stemming from reviewed orders • Utilize Menards provided programs ...

CardWorks

Associate I, Fraud Engagement

Pittsburgh, PA · On-site

The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ... Addresses chargeback/dispute related situations * Acts as front-line investigators keeping back end ...

CardWorks

Associate I, Fraud Engagement

Orlando, FL · On-site

The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ... Addresses chargeback/dispute related situations * Acts as front-line investigators keeping back end ...

CardWorks

Associate I, Fraud Engagement

Pittsburgh, PA · On-site

The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ... Addresses chargeback/dispute related situations * Acts as front-line investigators keeping back end ...

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Fraud Chargeback Associate information

What is a fraud chargeback associate?

Fraud Chargeback Associates are professionals who investigate and resolve disputes related to fraudulent charges on customer accounts, typically within financial institutions or payment processing companies. They analyze transaction data, communicate with customers and merchants, and determine the legitimacy of chargeback claims. Their primary goal is to protect both the company and its customers from financial losses due to unauthorized transactions or scams. They must be detail-oriented, familiar with industry regulations, and skilled in handling sensitive information.

What skills and qualifications are needed to be a fraud chargeback associate?

To thrive as a Fraud Chargeback Associate, you need strong analytical skills, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance, business, or a related field. Familiarity with chargeback management systems, payment platforms, and fraud detection tools such as Visa Resolve Online or Mastercard Dispute Resolution is typically required. Exceptional communication, investigative mindset, and time management skills help you efficiently resolve disputes and collaborate with internal and external stakeholders. These capabilities are crucial for accurately identifying fraudulent activity, minimizing financial losses, and maintaining compliance with industry regulations.

How does a fraud chargeback associate collaborate with other departments to resolve disputed transactions?

A Fraud Chargeback Associate often works closely with teams such as customer service, risk management, and compliance to investigate and resolve disputed transactions. This role requires clear communication to gather and verify information, ensuring that all relevant details are considered before making a decision. Regular collaboration helps streamline the chargeback process, prevent future fraud, and ensure regulatory requirements are met. Building strong relationships with colleagues across departments is key to efficiently managing cases and supporting customers.

What cities are hiring for Fraud Chargeback Associate jobs?

Cities with the most Fraud Chargeback Associate job openings:

What are the most commonly searched types of Fraud Chargeback jobs?

The most popular types of Fraud Chargeback jobs are:

What states have the most Fraud Chargeback Associate jobs?

States with the most job openings for Fraud Chargeback Associate jobs include:

What are popular job titles related to Fraud Chargeback Associate jobs?

For Fraud Chargeback Associate jobs, the most frequently searched job titles are:

Infographic showing various Fraud Chargeback Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Risk Mitigation Associate - Fraud

La Vergne, TN • On-site

GOVX
Internet Websites and Web Search Portals • 51 - 200 employees
Learn more about GOVXexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX's efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
KEY RESPONSIBILITIES
  • Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
  • Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
  • Identify: Trends and communicate findings across departments to improve fraud prevention processes.
  • Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.

Requirements
Education/Experience: Associate's degree (Bachelor's preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency:
  • ERP: NetSuite or similar software.
  • CRM: ServiceNow or similar enterprise level software
  • Payments: Braintree and PayPal environments.

Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes:
  • Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
  • Candidates with prior GOVX experience must have proven performance in these areas.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)
Physical - This is a sedentary role.
Mental - Problem solving, making decisions, interpreting data, organizing, and reading/write.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: None
Travel Requirements: None
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $20.00 - $23.00 /hr.
Benefits
Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website

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