Franchise Support Manager Jobs (NOW HIRING)

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

FASTSIGNS® has been ranked the #1 sign and graphic franchise in the $29 billion sign industry by Entrepreneur magazine’s highly competitive Franchise 500® List for nine years in a row; providing companies with captivating and engaging visuals since 1985. It is the most well-known and trusted name in the industry and has more than 785 locations in eight countries. What sets FASTSIGNS apart from its competitors is its ability to adapt to the various needs of the markets each of its locations serves. Some of the products include interior décor, digital signage, window graphics and safety signage. FASTSIGNS offers entrepreneurs and current business owners an opportunity to meet a growing demand for eye-catching graphics and marketing through franchising.

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

The Business Consultant position is responsible for working with their assigned franchisees on our brand standards and best practices to grow their businesses. This position demonstrates and explains to the franchisee how to understand financial statements, produce finished products, resources available to the franchisee for help and how to use the center management software.

• Work with franchisees to identify their specific needs. Support the franchisee's goals and priorities. Be knowledgeable and able to evaluate and assist franchisees in the following key business areas:
  • Financial Analysis including:
    • Balance Sheet and Income Statement analysis
    • Operating ratios/guidelines
    • Cash Flow/Budget projection & Financial Ratio Analysis spreadsheets
    • Pricing strategy and analysis
  • Sales & Marketing Management including:
    • Sales & sales management, including the hiring, training and managing sales people and assisting franchisees with outside sales strategies
    • National salesperson training, programs and resources
    • Marketing and advertising campaigns and programs
    • Database, E‑Marketing and Local Marketing
  • Production management including workflow
  • Training programs available to franchisees
  • Support Site resources
  • Business Planning
  • Center Management Software
• Ensure every center is visited according to company guidelines; including in-person and video conferences.
• Communicate regularly with appropriate members of the team in Sales Development, Marketing, etc. as appropriate to discuss action plans and ensure timely follow‑up with franchisee.
• Learn new FASTSIGNS products and service lines such as digital signage, FASTSIGNS Credit, small format printing, etc.
• Participate in the annual Convention, Outside Sales Summit and other events as necessary.
• Coordinate travel within company guidelines, and stay within assigned regional yearly budget.
• Assist with special projects as assigned by Director of Franchise Operations, Vice President of Franchise Support and/or Chief Support & Development Officer

• Bachelor’s degree in a business, financial or related field or equivalent work experience.
• 5 or more years of experience in franchising.
• 5 or more years of experience in managing an accounting function in a medium or large size company.
• Experience in the signage or print industry.
• Ability to travel up to 50% of the time.

We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above.

Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.