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Franchise Support Manager Jobs (NOW HIRING)

Byrne Dairy

Franchise Support Manager

Syracuse, NY · On-site

$65K - $75K/yr

Franchise Support Manager Location: Central New York Employment Type: Full-time | Field-based | Exempt Salary: $65,000-$75,000 Travel: Significant regional travel with mileage reimbursement Sapphire ...

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a ...

Asurion

Franchise Support Consultant

Orlando, FL · On-site

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... Builds influential relationships with franchise owners, managers, and technicians to identify and ...

Asurion

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... managers, and store team members. You will act as a uBreakiFix franchise operations expert and ...

Collabera

Franchise Support Advisor

Warrenville, IL · On-site

Manage the closed loop resolution process by monitoring and escalating Level 2 cases that are out ... Understand the differences among a large suite of process scenarios in supporting Royalty and Joint ...

The Glass Guru

Franchise Business Coach (FBC)

Plano, TX · On-site

$65K - $75K/yr

Minimum of three (3) years of experience in franchise support, coaching, consulting, management, or related field. Strong interpersonal, effective listening, and communication skills; a demonstrated ...

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Franchise Support Manager information

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$22.5K

$67.9K

$121K

How much do franchise support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for franchise support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a franchise support manager?

Franchise Support Managers are professionals responsible for providing guidance, assistance, and resources to franchisees within a franchise network. They help ensure that each franchise location operates in accordance with company standards, policies, and procedures. Their duties often include training new franchisees, troubleshooting operational issues, facilitating communication between the franchisor and franchisees, and supporting business growth initiatives. By doing so, Franchise Support Managers help maintain brand consistency and drive the success of the overall franchise system.

What are some common challenges a franchise support manager faces when assisting new franchisees?

A Franchise Support Manager often encounters challenges such as ensuring consistent brand standards across new locations, helping franchisees navigate operational hurdles, and addressing varying levels of business experience among franchisees. Building trust and clear communication is key, as is tailoring support to meet the unique needs of each franchisee while still upholding the franchisor's guidelines. Successfully managing these challenges helps foster healthy franchise relationships and long-term business growth.

What are the key skills and qualifications needed to thrive as a franchise support manager, and why are they important?

To thrive as a Franchise Support Manager, you need expertise in business operations, franchise management, and a bachelor’s degree in business or a related field. Familiarity with CRM systems, franchise management software, and data analysis tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership set candidates apart in this role. These skills ensure seamless franchisee support, maintain brand consistency, and drive overall network success.

What is the difference between Franchise Support Manager vs Franchise Development Coordinator?

AspectFranchise Support ManagerFranchise Development Coordinator
Required CredentialsExperience in franchise operations, customer service skills, sometimes industry-specific certificationsMarketing or sales background, communication skills, industry knowledge
Work EnvironmentSupportive, client-facing, office-based with some travelSales-driven, office-based, travel for meetings and events
Employer & Industry UsageFranchise companies, service industries, retailFranchise companies, real estate, hospitality
Search & Comparison IntentUnderstanding support roles in franchisingLearning about franchise sales and growth roles

The Franchise Support Manager focuses on assisting existing franchisees and ensuring smooth operations, while the Franchise Development Coordinator primarily handles franchise sales and expansion efforts. Both roles are essential in franchising but serve different stages of the franchise lifecycle.

What cities are hiring for Franchise Support Manager jobs?

Cities with the most Franchise Support Manager job openings:

What states have the most Franchise Support Manager jobs?

States with the most job openings for Franchise Support Manager jobs include:

What are popular job titles related to Franchise Support Manager jobs?

For Franchise Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Franchise Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Franchise Support Manager

Syracuse, NY • On-site

Byrne Dairy
See more jobs at Byrne Dairyexternal

$65K - $75K/yr

Other

Medical, Retirement, PTO

Posted 9 days ago

Job description

Franchise Support Manager

Location: Central New York

Employment Type: Full-time | Field-based | Exempt

Salary: $65,000–$75,000

Travel: Significant regional travel with mileage reimbursement

Sapphire Recruitment is partnering with a growing, multi-location quick-service restaurant franchise organization to hire a Franchise Support Manager.

This field-based position will oversee the operational health, brand compliance, and business performance of an assigned portfolio of franchise locations. The Franchise Support Manager will serve as the primary connection between the corporate team and franchisees, functioning as a coach, advisor, operational resource, and brand ambassador.

What You'll Do
  • Visit each assigned location at least twice monthly, with additional visits as needed.
  • Evaluate food quality, food safety, cleanliness, speed of service, customer experience, and brand standards.
  • Identify operational gaps, develop written action plans with franchisees, and follow up on completion.
  • Coach franchisees and store managers on operations, food preparation, portion control, service, and profitability.
  • Conduct monthly business reviews covering sales, food costs, labor costs, and other performance measures.
  • Identify struggling locations early and develop targeted improvement plans.
  • Communicate corporate initiatives, menu updates, promotions, policies, and operational expectations.
  • Support new-franchisee onboarding, store openings, staff training, and manager-development needs.
  • Monitor weekly sales, financial reporting, customer feedback, and online reviews for assigned locations.
  • Document visits, action plans, follow-up activity, and franchisee communications.
  • Escalate significant performance or compliance concerns to operations leadership.
  • Support franchise renewals, required advertising programs, and consistent brand execution.
What We're Looking For
  • Multi-unit restaurant or retail management experience.
  • Strong knowledge of store operations, customer service, staffing, and performance management.
  • A solid understanding of restaurant P&L statements, food costs, labor costs, and operating metrics.
  • Demonstrated ability to coach and influence independent business owners without direct authority.
  • Strong communication, relationship-building, problem-solving, and accountability skills.
  • Experience turning operational findings into practical improvement plans.
  • Proficiency with POS systems, Microsoft Word, Excel, Outlook, and basic reporting tools.
  • A valid driver’s license, reliable vehicle, and ability to travel extensively throughout Central New York.
  • Flexibility to work occasional evenings and weekends.
Preferred Qualifications
  • QSR management, district management, or franchise field-operations experience.
  • Experience supporting approximately 8–15 restaurant or retail locations.
  • Familiarity with franchise compliance, operational audits, manager training, and new-store openings.
  • Experience with restaurant ordering and food-distribution platforms.
Why Consider This Opportunity?
  • Join an established restaurant brand during an important expansion period.
  • Work directly with experienced leadership and independently owned franchise locations.
  • Make a visible impact on store performance, customer experience, brand consistency, and franchisee success.
  • Receive a competitive salary, annual bonus potential, mileage reimbursement, medical insurance, paid holidays, three weeks of PTO, 401(k) eligibility after one year, and professional-development opportunities.

Sapphire Recruitment is an EOE

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