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Franchise Operations Manager Jobs in Washington (NOW HIRING)

Sage Hospitality

Rooms Operations Manager

Alexandria, VA · On-site

$60K/yr

Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a ...

Hertz

Customer Operations Manager

Hanover, MD · On-site

$132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the ...

The Hertz Corporation

Customer Operations Manager

Hanover, MD · On-site

$132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the ...

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Franchise Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do franchise operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for franchise operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the main challenges faced by a franchise operations manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What is a franchise operations manager?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

What are the key skills and qualifications needed to thrive as a franchise operations manager?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are popular job titles related to Franchise Operations Manager jobs in Washington?

For Franchise Operations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Franchise Operations Manager jobs in Washington look for?

The top searched job categories for Franchise Operations Manager jobs in Washington are:

What cities in Washington are hiring for Franchise Operations Manager jobs?

Cities in Washington with the most Franchise Operations Manager job openings:

Franchise Operations Manager jobs near you

District Operations Manager

The UPS Store MCO

Gaithersburg, MD

Full-time

Re-posted 3 days ago

Job description

District Manager at The UPS Store

Position Overview

As an Operations Manager at The UPS Store, you’re the backstage conductor, ensuring our franchise locations hit all the right notes. Your mission? To harmonize store operations, elevate employee performance, and create a seamless experience for our customers. Let’s break down your key responsibilities:

  1. Store Operations Symphony: You’ll be the maestro of operational excellence. From inventory management to retail aesthetics, you’ll fine-tune every detail to maximize efficiency.
  2. Employee Crescendo: Imagine coaching a talented ensemble. You’ll onboard new team members, conduct second interviews, and orchestrate their training—from day one to the sweet 90-day mark.
  3. Sales Crescendo: Your baton also directs sales efforts. You’ll analyze trends, motivate the team, and ensure our “bottom-line” profits hit all the high notes.
  4. Customer Serenade: When a customer hits a sour note, you’ll step in. Resolving issues, maintaining exceptional service, and ensuring our stores sing with customer care.
  5. Emergency Encore: In call-out situations, you’ll be the first responder—ensuring store coverage and keeping the show running smoothly.

Desired Characteristics (Your Solo Performance)

  • Leadership Virtuoso: You set the tempo. Your leadership skills inspire others, and you embody uniform compliance and hygiene standards (because even conductors need to look sharp).
  • Creative Composer: Your analytical mind composes innovative solutions. You’re the Mozart of conceiving and implementing ideas.
  • Operational Virtuosity: You’ve mastered the art of inventory management, front-end operations, and office wizardry. Multitasking? You’ve got this.
  • Customer Service Sonata: Providing “world-class” service is your forte. Customers leave humming your tune.
  • Upbeat Overture: Your positive demeanor and sales-oriented personality light up the room. Encore, please!
  • Steady Rhythm: Your stable employment history keeps the beat steady.

Your Encore Performance (Primary Responsibilities)

  • Operational Baton: Conduct the symphony of store management, ensuring all notes are played flawlessly.
  • Training Crescendo: Train employees on procedures, policies, and the 30/90-day training log. Your teaching skills shine.
  • General Manager’s Solo: Step in for the GM, supervising daily tasks, scheduling, and employee assignments.
  • Recruitment Sonata: Recruit, train, and coach associates. Their knowledge will hit all the high notes.
  • Logistical Overture: Ensure supplies arrive on cue, respond to customer concerns, and keep communication channels open.
  • Revenue Finale: Boost sales, handle cash, and interpret trends. Your financial acumen is pitch-perfect.
  • Travel: Reliable transportation is essential for daily travel between store locations—from Montgomery County to Washington, DC 
Training Notes (Your Learning Score)
  1. Certified Operator Training: You’ll complete this foundational course—a backstage pass to understanding our operations.
  2. Print Services Training: Master the art of printing. From brochures to business cards, you’ll be the print virtuoso.
  3. Maryland & DC Notary Commission: Your signature will carry weight. Become a notary, adding another instrument to your repertoire.
  4. Training Logs: Keep these in harmony. The 30-day, 90-day, 6-month, and 1-year logs—each a movement in your development symphony.
  5. Learning Center WBTs: Our online workshops—your chance to fine-tune your skills. Stay current, stay sharp.

Apply