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Director Franchise Operations Jobs in Washington

Chick-fil-A

Operations Director

Rockville, MD · On-site

$54K/yr

As an Operations Director, you will be responsible for overseeing the day-to-day operations of our ... Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators ...

Chick-fil-A

Operations Director

Rockville, MD

$54K/yr

As an Operations Director, you will be responsible for overseeing the day-to-day operations of our ... Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators ...

Chick-fil-A

Restaurant Operations Leader

Sterling, VA · On-site

$17 - $19/hr

Operations Leaders are supported by the Talent Director, Training Director, Finance Director ... Devoted to serving the local communities in which its franchised restaurants operate, and known for ...

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Director Franchise Operations information

What is a director franchise operations?

A Director of Franchise Operations oversees the performance and growth of franchise locations within a company. They ensure franchisees follow company standards, provide operational support, and implement strategies to improve efficiency and profitability. This role often involves training, compliance monitoring, and collaboration with various departments to drive brand consistency and success.

What are the key skills and qualifications needed to thrive as a director franchise operations?

To thrive as a Director Franchise Operations, you need strong business acumen, experience in multi-unit management, and a proven track record in franchise operations—typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, franchise management software, and knowledge of compliance or franchise-specific certifications are highly beneficial. Outstanding leadership, strategic communication, and problem-solving skills set exceptional candidates apart. These abilities are critical for ensuring consistent brand standards, supporting franchisees, driving growth, and effectively leading cross-functional teams.

What are some common challenges faced by a director franchise operations, and how are they typically addressed?

A Director Franchise Operations often encounters challenges such as maintaining consistency across multiple franchise locations, addressing varying local market conditions, and supporting franchisees with different levels of experience. These challenges are typically addressed through implementing robust training programs, regular performance monitoring, and frequent communication with franchise owners. Proactive relationship management and collaborative problem-solving are key to ensuring that brand standards are met while enabling franchisees to adapt to their local markets. Directors frequently work with marketing, supply chain, and legal teams to provide holistic support and to resolve operational issues efficiently.

Is a director of franchise operations a high position?

A director of franchise operations is a senior management role responsible for overseeing franchise performance, implementing strategic initiatives, and ensuring brand consistency. It is considered a high-level position within an organization, often requiring extensive experience, leadership skills, and industry knowledge.

What does a director franchise operations do?

A director of franchise operations oversees the management and growth of franchise locations, ensuring they meet company standards and achieve financial targets. They develop strategies, support franchisees, and coordinate with other departments to optimize performance and compliance across the franchise network.

What does a director of franchise operations do?

A director of franchise operations oversees the performance and growth of franchise locations, develops operational strategies, ensures compliance with company standards, and supports franchisees. They often analyze sales data, implement training programs, and coordinate with other departments to optimize franchise success.

What are the most commonly searched types of Franchise Operations jobs in Washington?

The most popular types of Franchise Operations jobs in Washington are:

What are popular job titles related to Director Franchise Operations jobs in Washington?

For Director Franchise Operations jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Franchise Operations jobs in Washington look for?

The top searched job categories for Director Franchise Operations jobs in Washington are:

What cities in Washington are hiring for Director Franchise Operations jobs?

Cities in Washington with the most Director Franchise Operations job openings:

Director Franchise Operations jobs near you
Infographic showing various Director Franchise Operations job openings in Washington as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 84% In-person, and 16% Remote job distribution.

Operations Coordinator/Field Manager (Woodbridge)

Signal of Northern Virginia

Woodbridge, VA • On-site

Full-time

Re-posted 8 days ago

Key responsibilities

  • Plan, coordinate, direct, and manage all day-to-day operations of the franchise.

  • Assist the Director in managing efficiency, ensuring services run smoothly, and oversee staff development and performance.

  • Review activity and incident reports daily, communicate with clients and management, and oversee equipment maintenance.

Job description

Operations Coordinator - Woodbridge - Immediate Start

Current DCJS 01E registration is required. Prior military, law enforcement, and private security experience is highly desired.
Must have reliable transportation within the Northern Virginia area. Current positions open are Full-Time.  Apply now!
Must work nights, weekends (Friday/Saturday/Sunday), and holidays.

Position Summary:
The Coordinator is responsible for planning, coordinating, directing and managing all day to day Operation of the Franchise. The Coordinator will assist the Director in managing efficiency ensuring the Franchise’s Operations and services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.
As an Operations Coordinator, responsibilities include:

  • The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
  • Developing officers/Supervisors for success to impact Client service quality; i.e.: hiring, training, scheduling, site instructions, oversight, Coaching, and communication, etc.
  • Works alongside the Director through the hiring, onboarding process and officer reviews.
  • Works to continuously improve the processes, quality of service, and operational efficiency.
  • Supports and oversees officer continued development and performance management.
  • Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
  • Assist Fleet Manager with overseeing maintenance and condition of all equipment.
  • Organizes and hosts weekly Coordinator meeting to establish operational priorities, conduct delegation review, and resolve client issues.
  • Notifies Director of issues in the field, or internally, for timely leadership follow up.  Monitors company policies, procedures through spot checks and inspections.
  • Responsible for fostering a positive working environment through feedback and recognition programs.
  • Communicates with the Directors.

Soft Skills:

  • Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?
  • Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines. Can you effectively maintain labor efficiencies while balancing Signal’s commitments to the Client’s business needs?
  • Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
  • Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
  • Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Requirements:

  • High school diploma or GED • Bachelor’s degree preferred
  • 2+ years of Management or leadership experience
  • Employment is contingent upon the results of background check and drug screen
  • Complete training modules within first month
  • Excellent organization, oral, and written communication skills
  • Adapt to established procedures and to help identify and solve problems
  • Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
  • Must be able to move equipment weighing up to 20 pounds

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