Frame Representative Jobs (NOW HIRING)

Frame-ists are the stars of our business. Through building a loyal customer base and driving positive sales results, Frame-ists are eyebobs brand ambassadors with roll-up-your-sleeves mentalities and an excitement for our premium products and the impact they have on our customers’ lives.

Our high-quality frames range from classic to funky with vibrant colors, unique shapes, and an ever-changing product assortment that is a whole lot of fun! We pride ourselves on bringing alive the essence of our brand by styling our customers with eyewear that fits their individual sense of style and personality. We might not take ourselves too seriously, but we do take customer service very seriously.

Responsibilities

Achieve Sales Results

• Deliver a positive, friendly, consultative customer experience that prioritizes customer relationships and exceptional service to set eyebobs apart.

• Engage and educate customers with frame and lens selection using our FRAME sales process.

• Drive personal daily and weekly sales results to meet monthly targets using our FRAME sales process and add-on selling to meet customer needs.

• Complete customer call-backs with current and prospective customers.

• Independently handle customer situations in compliance with policy and procedures; escalate issues as appropriate.

• Offer suggestions to store leadership to improve daily sales trends and store operations.

Operational Expectations

• Accurately process sales transactions using the POS system.

• Create and maintain accurate customer profiles in CRM including contact and order information, prescriptions, purchase history and sales notes.

• Dispense, adjust, and repair frames.

• Participate in process, product, optical, and equipment training, including 2020Now virtual eye exam technology.

• Administer virtual eye exams using 2020Now technology.

• Ensure company standards of neat, clean, and organized sales floor and cash wrap are met.

• Take part in visual merchandising initiatives to promote effective sales and store traffic.

• Assist with in-store events and promotions to expand brand awareness and increase customer base.

• Collaborate effectively with other store locations and with HQ partners.

Required Education and Experience

• High School diploma or equivalent
• 1-2 years of successful retail experience and/or customer service experience
• Have optical experience? Bonus round! You just moved up the list! No optical experience? No worries! We'll train you!
• Demonstrated experience processing sales transactions using POS systems
• Proficiency using Windows operating system with basic knowledge of Word, Excel and G-suite

Qualifications

• Interest and knowledge in fashion, styling, and accessories
• Excellent selling skills
• Excellent communication skills including strong relationship building skills
• Kind, Compassionate, and a Customer-First Mentality
• Great team player, and also able to take initiative with customers to drive sales
• Attention to detail
• Effective organizational skills
• Excellent time management skills
• Ability to receive feedback and take action when appropriate
• Problem solving skills that can adapt in an ever-changing retail environment
• Regular and predictable attendance
• Adherence to eyebobs Retail dress code

General Information

Work Environment: This job operates in a retail store environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Physical requirements include standing and being mobile on the sales floor for up to an 8-hour shift, walking, stooping, and occasionally lifting up to 25 pounds.
2. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Important Details:

• Must be available to work retail hours with hours scheduled at variable times and days each week to meet business need.
• Availability to open, close, and work weekends and holidays as scheduled is required.
• Stores are located at Ridgedale Center, Rosedale Center, Mall of America and at our Headquarters on Glenwood Avenue in Minneapolis.
  
  Disclaimer
  This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. eyebobs, LLC retains the discretion to add and/or change the responsibilities of this position at any time.