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Frame Representative Jobs in Ohio (NOW HIRING)

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Frame Representative information

What is a Frame Representative?

A Frame Representative is a professional who specializes in assisting customers with selecting, fitting, and purchasing eyeglass frames in optical shops or clinics. They provide guidance on frame styles, materials, and ensure proper measurements for comfort and functionality. Frame Representatives also educate customers about lens options, frame care, and may handle adjustments or minor repairs. Their role combines customer service with product expertise to help clients find frames that suit their needs and preferences.

How does a Frame Representative typically collaborate with optometrists and other team members in an optical practice?

A Frame Representative works closely with optometrists, optical technicians, and sales associates to ensure patients are matched with eyewear that meets their prescription needs, style preferences, and budget. Collaboration includes discussing patient recommendations with optometrists, managing inventory with the team, and coordinating with frame vendors for the latest styles. Effective communication and teamwork are essential, as the Frame Representative often acts as the liaison between the technical and retail sides of the practice to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a Frame Representative, and why are they important?

To thrive as a Frame Representative, you need strong product knowledge of eyewear frames, sales expertise, and often a background in optometry or retail. Familiarity with inventory management systems, point-of-sale (POS) software, and basic optical measurement tools is typically required. Exceptional interpersonal skills, attention to detail, and effective communication help build rapport with clients and ensure accurate fittings. These competencies are crucial for ensuring customer satisfaction, driving sales, and maintaining a professional reputation in the optical industry.

What is the difference between Frame Representative vs Window Installer?

AspectFrame RepresentativeWindow Installer
Required CredentialsHigh school diploma, on-the-job training, possibly certification in carpentry or constructionHigh school diploma, relevant certifications or licenses often preferred
Work EnvironmentOffice settings, showrooms, or on-site at construction sitesPrimarily on-site at residential or commercial buildings
Industry UsageInvolved in sales, customer service, and product knowledge of window and door framesFocuses on installing windows, doors, and related framing components

While a Frame Representative primarily handles sales, customer consultations, and product knowledge related to framing products, a Window Installer focuses on the physical installation of windows and doors on-site. Both roles require knowledge of construction and building codes, but their daily tasks and responsibilities differ significantly.

What cities in Ohio are hiring for Frame Representative jobs? Cities in Ohio with the most Frame Representative job openings:
Frame Representative jobs near you
Infographic showing various Frame Representative job openings in Ohio as of July 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Holistic Partners, Inc

Cincinnati, OH • On-site

$15.25 - $21/hr

Other

Posted 5 days ago

Job description

Position: Customer Service Representative

Location: Cincinnati OH ( Onsite)

Interview: Video

Duration: 3-4 months contract


Note- Spanish is not required


General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and Spanish while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank’s policies, procedures, and risk framework to ensure a positive and compliant customer experience.


Minimum Qualifications Skills:

  • High school diploma or equivalent required
  • Basic computer skills with the ability to perform data entry
  • Knowledge of banking products and procedures is an advantage
  • Prior customer service or call center experience preferred
  • Excellent verbal communication and telephone etiquette
  • Strong problem-solving skills and customer-focused attitude
  • Ability to work in a fast-paced, onsite call center environment


Key Responsibilities:

  • Handle inbound customer calls in a professional and courteous manner
  • Communicate fluently in English and Spanish
  • Provide accurate information regarding banking products, services, and policies
  • Resolve customer inquiries during the initial call without unnecessary transfers
  • Complete required follow-ups within committed timelines
  • Maintain strict customer confidentiality and comply with departmental policies
  • Accurately enter, update, and verify customer information in internal systems
  • Initiate and complete documentation and request forms as required
  • Effectively use computer systems for call tracking, troubleshooting, and data entry
  • Educate customers on bank products and services, including upselling and cross-selling when appropriate
  • Identify and suggest improvements to processes that enhance productivity and customer satisfaction
  • Continuously update knowledge of banking products, services, and procedures
  • Perform additional duties as assigned

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