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Frame Representative Jobs in Ohio (NOW HIRING)

Aquaamerica

Field Service Representative

Massillon, OH

$22.30 - $37.15/hr

We are looking for a Field Service Representative in the Massillon, OH area! The Field Service ... Must hold an OEPA Class I Distribution License or obtain one within the time frame specified in ...

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Frame Representative information

What is a frame representative?

A Frame Representative is a professional who specializes in assisting customers with selecting, fitting, and purchasing eyeglass frames in optical shops or clinics. They provide guidance on frame styles, materials, and ensure proper measurements for comfort and functionality. Frame Representatives also educate customers about lens options, frame care, and may handle adjustments or minor repairs. Their role combines customer service with product expertise to help clients find frames that suit their needs and preferences.

How does a frame representative typically collaborate with optometrists and other team members in an optical practice?

A Frame Representative works closely with optometrists, optical technicians, and sales associates to ensure patients are matched with eyewear that meets their prescription needs, style preferences, and budget. Collaboration includes discussing patient recommendations with optometrists, managing inventory with the team, and coordinating with frame vendors for the latest styles. Effective communication and teamwork are essential, as the Frame Representative often acts as the liaison between the technical and retail sides of the practice to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a frame representative, and why are they important?

To thrive as a Frame Representative, you need strong product knowledge of eyewear frames, sales expertise, and often a background in optometry or retail. Familiarity with inventory management systems, point-of-sale (POS) software, and basic optical measurement tools is typically required. Exceptional interpersonal skills, attention to detail, and effective communication help build rapport with clients and ensure accurate fittings. These competencies are crucial for ensuring customer satisfaction, driving sales, and maintaining a professional reputation in the optical industry.

What is the difference between Frame Representative vs Window Installer?

AspectFrame RepresentativeWindow Installer
Required CredentialsHigh school diploma, on-the-job training, possibly certification in carpentry or constructionHigh school diploma, relevant certifications or licenses often preferred
Work EnvironmentOffice settings, showrooms, or on-site at construction sitesPrimarily on-site at residential or commercial buildings
Industry UsageInvolved in sales, customer service, and product knowledge of window and door framesFocuses on installing windows, doors, and related framing components

While a Frame Representative primarily handles sales, customer consultations, and product knowledge related to framing products, a Window Installer focuses on the physical installation of windows and doors on-site. Both roles require knowledge of construction and building codes, but their daily tasks and responsibilities differ significantly.

What cities in Ohio are hiring for Frame Representative jobs?

Cities in Ohio with the most Frame Representative job openings:

Frame Representative jobs near you
Infographic showing various Frame Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Customer Care Representative

Rokky Brands

Nelsonville, OH • On-site

$16/hr

Full-time

Re-posted 26 days ago

Job description

The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.
Training Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST
Work Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM EST
Hourly Rate of Pay - $15/hour + $1/hour shift differential
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
  • Answer inbound and place outbound calls.
  • Handle consumer chats and email correspondences.
  • Enter orders as needed.
  • Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.
  • Offer feedback to E-commerce department regarding consumer's experience while interacting with company websites.
  • Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.
  • Track any problems or complaints to final resolution within a designated time frame.
  • Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person.
  • Work to convert call and chat inquiries into sales.
  • Process consumer returns as needed.

In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
  • One (1) to two (2) years of call center experience.
  • Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based service and/or ecommerce tools.
  • Strong oral and written communication and telephone skills.
  • Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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