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Forex Customer Service Jobs (NOW HIRING)

Lifecycle Marketing Manager

Chicago, IL · On-site

$120K - $148K/yr

Background in fintech, trading platforms, or financial services * Experience in regulated ... content to educate our customers. tastyfx is the fastest-growing forex broker in the US ...

Lifecycle Marketing Manager

Chicago, IL · On-site

$120K - $148K/yr

Background in fintech, trading platforms, or financial services * Experience in regulated ... content to educate our customers. tastyfx is the fastest-growing forex broker in the US ...

Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading ... Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their ...

Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading ... Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their ...

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Forex Customer Service information

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How much do forex customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for forex customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Forex Customer Service vs Forex Account Manager?

AspectForex Customer ServiceForex Account Manager
Primary RoleAssist clients with inquiries, technical support, and account issuesManage client accounts, provide trading advice, and build client relationships
Required SkillsCustomer support, communication, problem-solvingFinancial knowledge, sales skills, client management
Work EnvironmentCall centers, online support platformsOffice-based, client meetings, online trading platforms
CertificationsCustomer service certifications often preferredFinancial certifications like CFA or relevant licenses

Forex Customer Service focuses on supporting clients with their account and technical issues, while Forex Account Managers actively manage client portfolios and provide trading advice. Both roles require strong communication skills, but the Account Manager role involves more financial expertise and client relationship management.

What are the key skills and qualifications needed to thrive as a Forex Customer Service Representative, and why are they important?

To thrive as a Forex Customer Service Representative, you need a solid understanding of forex trading concepts, strong problem-solving abilities, and fluency in relevant languages, often supported by a degree in finance or business. Familiarity with trading platforms like MetaTrader, CRM systems, and ticketing tools is typically required. Exceptional communication, patience, and the ability to remain calm under pressure are crucial soft skills for assisting clients in fast-moving markets. These skills ensure accurate support, client satisfaction, and the ability to resolve issues efficiently in the dynamic forex industry.

What are Forex Customer Service representatives?

Forex Customer Service representatives are professionals who assist clients with inquiries and issues related to foreign exchange (forex) trading accounts and transactions. They provide support through various channels such as phone, email, or live chat, helping clients with account setup, technical problems, and general information about forex trading. Their role is crucial in ensuring a positive customer experience, resolving disputes, and providing accurate information regarding platform operations, regulations, and market updates.

What are the most common challenges faced by Forex Customer Service representatives, and how can applicants prepare for them?

Forex Customer Service representatives often handle inquiries related to account management, trading platform issues, and market volatility. One key challenge is managing high-pressure situations, especially during major market movements, while maintaining professionalism and accuracy. Applicants can prepare by developing strong communication skills, learning the basics of forex trading platforms, and becoming comfortable with multitasking. Familiarity with common forex terminology and regulations will also help in addressing client concerns efficiently.
More about Forex Customer Service jobs
What cities are hiring for Forex Customer Service jobs? Cities with the most Forex Customer Service job openings:
What states have the most Forex Customer Service jobs? States with the most job openings for Forex Customer Service jobs include:
What job categories do people searching Forex Customer Service jobs look for? The top searched job categories for Forex Customer Service jobs are:
Infographic showing various Forex Customer Service job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, 20% Hybrid, and 20% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Director, PB Optimize Product

Fidelity Investments

Boston, MA • On-site

$100K - $185K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago


Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services


Job description

Job Description:
The Role
This role will reside within the PB Optimize Product Management Team. The Product Manager will support the PB Optimize platform with a primary focus on solutioning margin replication, collateral analytics, and stress-based financing workflows. The role blends product ownership, analytical depth, and client facing responsibilities. It requires the ability to collaborate with Risk teams, Technology, Sales, and Account Management, while engaging sophisticated hedge fund clients. This candidate will help drive the evolution of PB Optimize by delivering key product enhancements and contributing to thought leadership in financing technology. The role operates in a fast paced and challenging, competitive environment while supporting a team-oriented culture.
* PB Optimize is a portfolio finance / treasury technology solution offered primarily to hedge fund clients of Fidelity Prime Services. It initially launched in 2012 and currently services +200 clients.
  • Support the design and enhancement of margin replication capabilities that align with PB Optimize strategic initiatives

  • Contribute to collateral management workflows and ensure accurate, transparent margin and exposure outputs for clients

  • Monitor and analyze market trends and movements. This involves observing market trends and estimating the significance they will have on platform and client portfolios.

  • Respond to changing market conditions by conducting ad-hoc exposure analyses across the hedge fund industry, often at the request of senior management and/or business partners.

  • Partner with SME's to ensure the platform reflects real world risk practices and control expectations

  • Translate business and client requirements into clear product specifications and user stories.

  • Support roadmap planning and participate in delivery cycles with Technology teams.

  • Conduct testing and validate releases to ensure improved accuracy, performance, and usability.

  • Participate in client meetings and discussions, including in person sessions with hedge funds that use PB Optimize for financing and risk workflows.

  • Gather client feedback and identify needs that guide enhancements and new features.

  • Assist in presenting product capabilities and explaining risk concepts to sophisticated users.

The Expertise and Skills You Bring
  • Bachelors or equivalent with 8+ years of experience or Masters with 3+ years of experience

  • Prime Brokerage industry knowledge coupled familiarity with hedge fund trading strategies, financing mechanics, and portfolio risk drivers.

  • CFA or progress towards CFA preferred

  • Experience with Agile development methodology preferred
  • Strong technical background, particularly with consumer-facing platforms and protocols.

  • Familiarity with user-interface and information architecture principles.

  • Strong business and data analysis skills.

  • High-energy performer with ability to be responsive to shifting business and customer needs.

  • Self-driven and able to manage multiple initiatives end to end in a fast paced setting

  • Excellent interpersonal skills, with the ability to create strong team, internal and customer relationships.

  • Excellent product management and tracking skills.

  • Strong written and verbal communication skills.

  • Strong presentation skills a plus.

  • Experience with internet platforms, distributed applications, and protocols a plus.

  • Experience with Prime Brokerage and securities finance technologies a plus.

The Team
Fidelity Capital Markets is the institutional trading arm of Fidelity Investments, providing trading products and services to a wide array of clients, including buy-side institutions and hedge funds, as well as to Fidelity's own businesses. Fidelity Capital Markets offers a suite of electronic brokerage products and execution services across multiple asset classes including equities, fixed income, options, and forex, as well as prime brokerage, securities lending, and municipal and bank issued brokered CD underwriting. Our product coverage includes Equity Block Sales/Trading, Program/Electronic Trading, SAM Trading, International Equity Trading, Prime Brokerage, Soft Dollars, and New Accounts.
Note: Fidelity will not provide immigration sponsorship for this position.
The base salary range for this position is $100,000-185,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Capital Markets Product

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