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HR & Client Services Coordinator

Company: Strategic Focus, LLC Location: Dallas, TX (Not a Remote Role) Reports To: Principal / CEO

Position Summary

Strategic Focus, LLC is seeking a highly capable HR & Client Services Coordinator to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.

This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.

Key Responsibilities

Client HR Service Delivery

Serve as a initial day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations

Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking

Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)

Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes

Maintain HR documentation, audit readiness, and personnel file integrity across client accounts

Support implementation of HR best practices aligned with client goals and organizational standards

Employee Relations & Compliance Support

Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal

Support investigations through fact-gathering, documentation, and coordination

Ensure compliance with federal, state (Texas), and local employment laws and internal policies

Assist with policy updates, handbook rollouts, and compliance initiatives

Client Experience & Operations

Ensure consistent, high-quality service delivery across all client engagements

Track deliverables, deadlines, and ongoing HR initiatives for assigned clients

Support development and refinement of internal SOPs, templates, and service models

Maintain strong, professional relationships with client stakeholders

Internal Operations Support

Support operational execution of Strategic Focus Educational Services, including:

Tutor onboarding and documentation compliance

Scheduling coordination and communication

Tracking attendance, deliverables, and reporting requirements

Assist with process standardization and administrative workflows across service lines

Support internal projects, reporting, and operational improvements as needed

Decision-Making & Escalation Framework

This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.

Independently Handles:

Routine HR operations and documentation

Recruiting coordination and onboarding processes

Standard employee relations documentation (drafting and coordination)

Client communication on routine HR matters

Escalates to Principal:

Termination decisions and high-risk employee relations matters

Formal investigations and sensitive complaints

Organizational restructuring or strategic workforce decisions

Board-level or executive advisory situations

Qualifications

Required:

2–4+ years of progressive HR experience (HR Generalist, HRBP, or similar)

Strong working knowledge of employee relations, HR compliance, and HR operations

Experience supporting multiple stakeholders or client groups

Excellent written and verbal communication skills

High level of professionalism, discretion, and sound judgment

Strong organizational skills with the ability to manage multiple priorities

Preferred:

Experience supporting nonprofit organizations or mission-driven environments

Familiarity with HRIS systems (APS, Paycom, or similar)

Experience in consulting or multi-client environments

Exposure to education, workforce development, or program operations

Key Competencies

Judgment & Discretion: Ability to navigate sensitive HR matters appropriately

Execution Excellence: Strong follow-through and attention to detail

Client Service Orientation: Professional, responsive, and solutions-focused

Adaptability: Comfortable working across diverse clients and service lines

Process Discipline: Ability to build and follow structured workflows

Communication: Clear, professional, and confident in both written and verbal formats