ZipRecruiter

Log In

1

Floral Customer Service Jobs (NOW HIRING)

Floral Image

Customer Service Representative

Dallas, TX · Remote

$50K/yr

Customer Service Representative Floral Image North America (FINA) Full-Time | Salary $50,000 | Company Vehicle Provided Location: Dallas, TX- Field Based role with 100% territory travel Bring ...

Floral Image

Customer Service Representative

Denver, CO · On-site

$70K/yr

Position Overview Field Sales & Customer Service Representative (Hybrid Role) Join Our Growing Team at Floral Image North America Full-Time | Base Salary: $55,000 + Commission | Company Vehicle ...

Floral Image

Customer Service Representative

Dallas, TX · Remote

$50K/yr

Customer Service Representative Floral Image North America (FINA) Full-Time | Salary $50,000 | Company Vehicle Provided Location: Dallas, TX- Field Based role with 100% territory travel Bring ...

Griffin's Floral Design

Floral Designer

New Albany, OH · On-site

$12 - $18/hr

Full Time and Part Time Openings Available. Part Time / Full Time Floral Designer & Customer Service. Hours will vary. Holiday busy cycles mandatory as are Saturday's. This position is ideal for the ...

Griffin's Floral Design

Floral Designer

New Albany, OH · On-site

$12 - $18/hr

Full Time and Part Time Openings Available. Part Time / Full Time Floral Designer & Customer Service. Hours will vary. Holiday busy cycles mandatory as are Saturday's. This position is ideal for the ...

Prado Flowers

Floral Designer

San Francisco, CA · On-site

$30 - $35/hr

This role combines floral design, luxury customer service, and day-to-day shop operations. The ideal candidate has a strong eye for color and composition, enjoys working directly with customers, and ...

New

next page

Showing results 1-20

All JobsFloral Customer Service Jobs

Floral Customer Service information

See salary details

$9

$18

$26

How much do floral customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for floral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Floral Customer Service role and how can they be managed?

In a Floral Customer Service position, one of the main challenges is handling time-sensitive orders, especially during peak seasons like Valentine's Day or Mother's Day, when demand surges. Managing customer expectations regarding flower availability and delivery times can also be tricky. Strong organizational skills and clear communication with both customers and the floral design team are essential to navigate these challenges successfully. Being proactive in resolving issues and providing personalized service helps build customer loyalty and ensures a positive experience.

What are Floral Customer Service representatives?

Floral Customer Service representatives are professionals who assist customers with purchasing flowers and floral arrangements, whether in-store, online, or over the phone. They help customers select suitable products, answer questions about flower care and availability, process orders, and resolve any issues or complaints. These representatives also coordinate deliveries and ensure customer satisfaction by providing knowledgeable and friendly service. Their role is crucial in creating a positive shopping experience and building customer loyalty in the floral industry.

Can you work from home as a florist?

Florist customer service roles typically require in-person interaction at a physical store or floral shop to assist customers, arrange flowers, and handle deliveries. While some administrative or order-taking tasks may be done remotely, the core responsibilities usually need a physical presence. Remote work opportunities are limited and depend on the employer’s setup and the nature of the tasks involved.

What is the difference between Floral Customer Service vs Floral Sales Associate?

AspectFloral Customer ServiceFloral Sales Associate
Primary RoleAssist customers with inquiries, order processing, and resolving issuesSell floral products, recommend arrangements, and promote sales
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, customer engagement
Work EnvironmentRetail floral shops, customer service countersRetail floral stores, sales floors
Common CertificationsNone required, but customer service experience preferredNone required, sales experience beneficial

Floral Customer Service focuses on assisting customers with inquiries and resolving issues, while Floral Sales Associates actively promote and sell floral products. Both roles require strong communication skills and work in retail floral environments, but their primary responsibilities differ.

How to become a floriculturist?

To become a floriculturist, one typically needs a bachelor's degree in horticulture, botany, or a related field. Gaining experience through internships or entry-level positions in plant cultivation and developing skills in plant care, propagation, and pest management are also important. Certification programs in horticulture or floriculture can enhance job prospects and expertise.

What is the 3-5-8 rule for florists?

The 3-5-8 rule for florists is a guideline for arranging flowers, suggesting that floral designs should include 3 types of flowers, 5 types of foliage, and 8 total stems for balance and visual appeal. As a floral customer service professional, understanding design principles like this helps in assisting customers with their arrangements and ensuring quality standards. Familiarity with floral design rules can improve customer satisfaction and support sales.

What are the key skills and qualifications needed to thrive as a Floral Customer Service representative, and why are they important?

To thrive in Floral Customer Service, you need strong customer service skills, attention to detail, and basic knowledge of floral products, often supported by a high school diploma or relevant retail experience. Familiarity with point-of-sale (POS) systems, order management software, and inventory tracking tools is typically required. Excellent communication, patience, and problem-solving abilities help you create positive customer experiences and efficiently handle special requests. These skills and qualities are vital to ensuring customer satisfaction, timely order fulfillment, and the overall success of the floral business.

What is a floral service clerk?

A floral service clerk is a retail employee who assists customers with selecting, ordering, and purchasing flowers and related products. They often handle customer inquiries, process transactions, and maintain floral displays, requiring good customer service skills and knowledge of floral arrangements.
More about Floral Customer Service jobs
What cities are hiring for Floral Customer Service jobs? Cities with the most Floral Customer Service job openings:
What job categories do people searching Floral Customer Service jobs look for? The top searched job categories for Floral Customer Service jobs are:
Floral Customer Service jobs near you
Infographic showing various Floral Customer Service job openings in the United States as of July 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Floral Customer Service Specialist & Shop Assistant

Floral Customer Service Specialist & Shop Assistant

French Florist of Boca Raton

Boca Raton, FL • On-site

$15 - $20/hr

Part-time

Posted 12 days ago

Job description

Join Our Team and Help Create Extraordinary Customer Experiences

We are seeking a friendly, organized, and energetic Floral Customer Service Specialist & Shop Assistant to join our growing team. This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences.

As one of the first points of contact for our valued clients, you'll play a vital role in helping customers select meaningful floral arrangements and gifts while supporting the day-to-day operations of our boutique floral shop. Your attention to detail, communication skills, and positive attitude will help ensure every customer receives the highest level of service.

This is an onsite position at our Boca Raton boutique.

What You’ll Do

Customer Service & Sales

  • Assist customers by phone, email, and in person with floral and gift orders
  • Accurately enter and document order details for our floral design team
  • Follow up with customers regarding special requests and custom orders
  • Collaborate with floral designers to ensure customer expectations are exceeded
  • Create a welcoming and professional experience for every customer interaction

Shop Operations

  • Maintain the appearance and organization of our boutique and floral cooler
  • Process and care for fresh flowers, including cutting, hydrating, feeding, and proper storage
  • Organize inventory, rotate stock, and keep supplies neatly maintained
  • Stock vases, floral supplies, and materials used in daily production
  • Assist delivery drivers by locating orders and preparing delivery routes
  • Process vendor invoices and verify that all products received match billing records
  • Help maintain a clean, efficient, and visually appealing workspace

What We're Looking For

Successful applicants will possess:

  • Previous customer service experience (telephone-based customer service is highly preferred)
  • Strong typing and computer skills
  • Excellent verbal and written communication abilities
  • Outstanding organizational skills and attention to detail
  • The ability to multitask and remain calm in a fast-paced environment
  • A strong work ethic and sense of urgency
  • A positive attitude and willingness to learn

Floral industry experience is a plus, but not required. We are happy to train the right candidate.

Physical Requirements

  • Ability to stand for extended periods
  • Ability to lift and move heavy objects and shipments
  • Comfortable climbing ladders and working in a busy retail environment
  • Physical stamina to support daily shop operations

Schedule Requirements

Our shop is open six days per week, and we are seeking candidates with flexible availability.

Availability on Mondays, Fridays and Saturdays is required, as these are key shifts we are actively looking to fill on a regular weekly basis.

How to Apply

A resume and cover letter are highly encouraged.

Join our team at French Florist and help us create unforgettable experiences for our customers with the power of flowers!

Company Description

French Florist, the premier floral boutique, has spent almost five decades sourcing the best flowers from all over the world to meticulously handcraft elegantly designed arrangements guaranteed to uplift and brighten. Our designers have an average of over 10 years experience and are expertly trained through an extensive training program.
With over 5,000 five-star reviews, we stand by every arrangement we make, guaranteeing the highest quality. We treat our flowers with the utmost care and respect, knowing that their power to enhance any day, celebration, ceremony and mood is unmatched. Same day delivery. Video cards. Plants, candles and other gifts. French Florist has everything you need to make anyone and everyone feel loved.
We have recently begun expanding through franchising and are seeking passionate partners to help us grow and redefine the floral gift industry. Whether you're a first-time business owner or an existing florist who wants to develop their own business through our conversion opportunities, we will work together to change the industry by no longer relying on aggregators and putting a premium on the flowers we provide and the connections we help build.