As a customer service representative at 1-800-Flowers, your day typically involves assisting customers with placing orders, addressing questions or concerns, and coordinating with florists and delivery teams to ensure timely and accurate fulfillment. You’ll spend most of your time responding to phone calls, emails, or online chats, while using order management software to track customer requests. Collaboration with team members is common, particularly during holidays or peak seasons when order volume is high. Success in this role comes from staying organized, maintaining a positive attitude, and providing thoughtful, helpful service even during busy periods.