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Float Customer Service Representative Jobs (NOW HIRING)

Mainstreet Bank

Customer Service Representative

Lodi, OH · On-site

$13.50 - $18.50/hr

Customer Service Representative Main Street Bank is seeking a new full-time Customer Service ... This role will primarily be based in our Lodi Office branch but will have the potential to float to ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

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Float Customer Service Representative information

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How much do float customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for float customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a float customer service representative?

A Float Customer Service Representative is a flexible employee who works across multiple branches or departments within an organization, often filling in for absent team members or during peak periods. Their primary role is to provide customer support, handle inquiries, and resolve issues, while adapting quickly to different teams and environments. Float representatives are valuable because they help maintain consistent service levels and ensure smooth operations even when staffing needs fluctuate.

What are the key skills and qualifications needed to thrive as a float customer service representative?

To thrive as a Float Customer Service Representative, you need strong interpersonal skills, proficiency in problem-solving, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is typically expected. Adaptability, excellent communication, and the ability to quickly learn new processes help you excel in various branches or departments. These skills are vital for providing consistent, high-quality service and ensuring smooth operations across multiple locations.

How does being a float customer service representative differ from a traditional customer service role in terms of work environment and responsibilities?

As a Float Customer Service Representative, you will be assigned to multiple branches or departments, filling in where coverage is needed the most. This means you'll quickly adapt to different teams, systems, and customer bases, which can be both challenging and rewarding. You'll need strong communication skills and flexibility, as your daily tasks and locations may change frequently. This dynamic environment provides excellent opportunities to learn from various teams and can often lead to faster career growth due to your broad exposure and adaptability.

What is the difference between Float Customer Service Representative vs Customer Service Associate?

AspectFloat Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMultiple locations or departments, flexible schedulingSingle location, standard shifts
Employer & IndustryBanking, retail, healthcare; used by companies needing flexible staffingRetail, hospitality, call centers; common entry-level role
Comparison Search IntentUnderstanding flexible staffing rolesEntry-level customer service roles

The Float Customer Service Representative and Customer Service Associate roles share similar credentials and work environments, but the float position offers flexibility across departments or locations. The float role is ideal for those seeking varied experience and adaptable schedules, while the associate role provides stability in a single setting. Both roles are essential in customer service industries, but the float position is more suited for dynamic staffing needs.

More about Float Customer Service Representative jobs

What are popular job titles related to Float Customer Service Representative jobs?

For Float Customer Service Representative jobs, the most frequently searched job titles are:

Float Customer Service Representative jobs near you
Infographic showing various Float Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Lodi, OH • On-site

Mainstreet Bank
See more jobs at Mainstreet Bankexternal

$13.50 - $18.50/hr

Other

Retirement

Posted 12 days ago

Job description

Customer Service Representative

Main Street Bank is seeking a new full-time Customer Service Representative for our Lodi market! This role will primarily be based in our Lodi Office branch but will have the potential to float to our Rittman or Creston branches occasionally as well. Ideal candidates will have:

  • Retail banking experience as a teller or customer service representative.
  • Bonus if you have been a vault teller, have experience opening and closing accounts, IRA experience, and understand HSAs!
  • Super bonus if you have experience with consumer lending or have been a Universal Banker!
  • A great customer service philosophy! We will want to hear about it!
  • Curiosity. Always wanting to learn, grow, and develop is a MUST.
  • Strong attention to detail and accuracy.
  • MUST be able to pass a background and credit check!
  • MUST have cash handling experience.
  • Saturday mornings on a regular rotation is a MUST!

Main Street Bank rewards employees for their efforts!

  • Competitive pay that scales up as you learn new skills and become proficient in new areas.
  • Referral rewards program - and no quotas to meet. We do what is right for our customers!
  • No nights or Sunday work.
  • Flexible schedules.
  • Paid training and development opportunities.
  • Excellent pay and benefits (Benefits are eligible for all FT roles at Main Street Bank, part time employees are eligible to participate in our 401k plan as well!)

Think this might be a great time to join us here at Main Street Bank? We do too! Submit your resume to us today and let's chat!

The HR Team at Main Street Bank

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