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Float Customer Service Representative Jobs (NOW HIRING)

Mainstreet Bank

Customer Service Representative

Creston, OH · On-site

$15.25 - $20.50/hr

Customer Service Representative Main Street Bank is seeking a new full-time Customer Service ... This role will primarily be based in our Lodi Office branch but will have the potential to float to ...

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Float Customer Service Representative information

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How much do float customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for float customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a float customer service representative?

A Float Customer Service Representative is a flexible employee who works across multiple branches or departments within an organization, often filling in for absent team members or during peak periods. Their primary role is to provide customer support, handle inquiries, and resolve issues, while adapting quickly to different teams and environments. Float representatives are valuable because they help maintain consistent service levels and ensure smooth operations even when staffing needs fluctuate.

What are the key skills and qualifications needed to thrive as a float customer service representative?

To thrive as a Float Customer Service Representative, you need strong interpersonal skills, proficiency in problem-solving, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is typically expected. Adaptability, excellent communication, and the ability to quickly learn new processes help you excel in various branches or departments. These skills are vital for providing consistent, high-quality service and ensuring smooth operations across multiple locations.

How does being a float customer service representative differ from a traditional customer service role in terms of work environment and responsibilities?

As a Float Customer Service Representative, you will be assigned to multiple branches or departments, filling in where coverage is needed the most. This means you'll quickly adapt to different teams, systems, and customer bases, which can be both challenging and rewarding. You'll need strong communication skills and flexibility, as your daily tasks and locations may change frequently. This dynamic environment provides excellent opportunities to learn from various teams and can often lead to faster career growth due to your broad exposure and adaptability.

What is the difference between Float Customer Service Representative vs Customer Service Associate?

AspectFloat Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMultiple locations or departments, flexible schedulingSingle location, standard shifts
Employer & IndustryBanking, retail, healthcare; used by companies needing flexible staffingRetail, hospitality, call centers; common entry-level role
Comparison Search IntentUnderstanding flexible staffing rolesEntry-level customer service roles

The Float Customer Service Representative and Customer Service Associate roles share similar credentials and work environments, but the float position offers flexibility across departments or locations. The float role is ideal for those seeking varied experience and adaptable schedules, while the associate role provides stability in a single setting. Both roles are essential in customer service industries, but the float position is more suited for dynamic staffing needs.

More about Float Customer Service Representative jobs

What are popular job titles related to Float Customer Service Representative jobs?

For Float Customer Service Representative jobs, the most frequently searched job titles are:

Float Customer Service Representative jobs near you
Infographic showing various Float Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Floating Customer Service Representative- Bangor, ME

Brewer, ME • On-site

Bar Harbor Bank & Trust
See more jobs at Bar Harbor Bank & Trustexternal

$15.50 - $20/hr

Other

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Bar Harbor Bank & Trust rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Floating Customer Service Representative

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust is seeking to fill a full-time, Floating Customer Service Representative role for our Bangor, Maine area, 40 hours per week. Responsibilities include providing professional and confidential customer service by operating a customer service window with courtesy, promptness, efficiency, and accurately processing a wide variety of simple-to-complex customer banking transactions, including opening new accounts. This is an excellent opportunity if you have been considering banking as a career. Experience with cash is helpful and on the job training is provided.

In a Float Customer Service Representative role, you can expect to:

  • Process a variety of basic transactions for customers, with limited differences or errors.
  • Responsible for efficiently carrying out opening and closing procedures.
  • Navigate effectively through frontline software applications.
  • Basic understanding of bank products.
  • Learning to recognize the opportunity to cross-sell and make partner referrals
  • Consistently meet established standards for providing consistent service of the highest level for all customers as outlined in the Bar Harbor Bank & Trust Brand Best Practices guide.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.50-$20.00

Qualifications

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Bar Harbor Bank & Trust employees say

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Hours and flexibility

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