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Job Title: Senior Field Service Representative

Working Pattern: Onsite

Working location: Peoria, IL

As an AE 2100 Field Service Representative supporting the United States Air Force's Peoria National Guard C130J propulsion system, you will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer's organization, Rolls-Royce Customer Support, Engineering and Program Management.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.

Be part of a team that sets the industry standard and drives groundbreaking solutions.

We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing:

Here you'll have the opportunity to work on the following:

• Providing assistance on technical issues, to include, written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• In collaboration with Customer Training Services, develop and conduct supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate.
• Utilizing and support Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Traveling on short notice domestically or internationally in support of campaigns, AOG situations and/or Customer requests for extended periods of one month or more (travel away from the Department can exceed three months per year).
• Backfill other Field Service Representatives in the event of absences, temporary duty away from home station, etc.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews, etc. at the request of Rolls-Royce and/or the Customer.
• Providing support requirements such as site visits, engine operation, maintenance, safety briefs, field training, accident investigations, in-flight test evaluations and direct requests on short notice.
• Preparing and distribute appropriate reports upon completion of Customer visits.
• Travel to other Customer sites as required.
• All international assignments are for a minimum of three years.

Who we're looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements:

• An Associate's degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Bachelor's degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR
• JD/Ph.D.
• In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred:

• Prior military experience
• FAA Airframe & Powerplant License
• AE series engine maintenance

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Relocation assistance will be provided if applicable.

Job closing date: July 9, 2026

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.