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Flight Desk Agent Jobs (NOW HIRING)

... burnt-out flight attendant to a successful agent. * Davis, based in Orlando, secured three ... No Desk Fees. Transaction Support: Our transaction coordinator and contract concierge handle the ...

... burnt-out flight attendant to a successful agent. * Davis, based in Orlando, secured three ... No Desk Fees. Transaction Support: Our transaction coordinator and contract concierge handle the ...

... burnt-out flight attendant to a successful agent. * Davis, based in Orlando, secured three ... No Desk Fees. Transaction Support: Our transaction coordinator and contract concierge handle the ...

... burnt-out flight attendant to a successful agent. * Davis, based in Orlando, secured three ... No Desk Fees. Transaction Support: Our transaction coordinator and contract concierge handle the ...

Airport Curbside Concierge Check-in Agent

Milwaukee, WI ยท On-site

$15.25 - $19.75/hr

Airport Curbside Concierge Check-in Agent Requisition ID 2026-58637 Location (Location assigned to ... desk. * Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight ...

Airport Curbside Concierge Check-in Agent

Milwaukee, WI ยท On-site

$15.25 - $19.75/hr

Airport Curbside Concierge Check-in Agent Requisition ID 2026-58637 Location (Location assigned to ... desk. * Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight ...

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Flight Desk Agent information

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How much do flight desk agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for flight desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a flight desk agent?

Flight Desk Agents, also known as airline customer service agents or ticketing agents, are responsible for assisting passengers at airports. Their duties typically include checking in passengers, issuing boarding passes, processing baggage, answering questions about flights, and helping resolve travel issues. They play a key role in ensuring smooth passenger flow and providing customer service both at the check-in counters and boarding gates. Additionally, they coordinate with other airport staff to manage flight schedules and updates. Flight Desk Agents are essential for maintaining efficient airport operations and a positive travel experience.

What are the key skills and qualifications needed to thrive as a flight desk agent, and why are they important?

To thrive as a Flight Desk Agent, you need strong customer service skills, attention to detail, and familiarity with airline policies, typically supported by a high school diploma or equivalent. Proficiency with airline reservation systems (such as Sabre or Amadeus), check-in software, and ticketing tools is crucial. Excellent communication, problem-solving abilities, and patience help agents effectively manage passenger inquiries and resolve issues under pressure. These skills ensure a smooth passenger experience, operational efficiency, and contribute to overall customer satisfaction in a fast-paced airport environment.

How do flight desk agents typically handle high-pressure situations during peak travel times?

Flight Desk Agents often face high passenger volumes, delayed flights, and tight schedules during peak travel periods. To manage these pressures, agents rely on strong communication, problem-solving skills, and teamwork to quickly assist customers, resolve issues, and coordinate with other airport staff. Remaining calm and organized helps agents prioritize tasks efficiently, ensuring smooth passenger processing and high-quality service even in stressful situations. Many agents find that experience and on-the-job training greatly improve their ability to handle such challenges confidently.

What is the difference between Flight Desk Agent vs Ticketing Agent?

AspectFlight Desk AgentTicketing Agent
CredentialsCustomer service experience, possibly airline-specific trainingCustomer service skills, airline or travel industry knowledge
Work EnvironmentAirport or airline ticketing counters, customer service desksTravel agencies, airline ticketing offices, airport counters
Employer & IndustryAirlines, airports

Flight Desk Agents primarily assist passengers with flight information, check-ins, and customer service at airline counters or airports. Ticketing Agents focus on selling tickets, managing reservations, and processing travel documents, often working in travel agencies or airline ticket offices. While both roles require customer service skills and airline industry knowledge, Flight Desk Agents are more involved in passenger assistance at the airport, whereas Ticketing Agents handle reservations and ticket sales.

More about Flight Desk Agent jobs

What job categories do people searching Flight Desk Agent jobs look for?

The top searched job categories for Flight Desk Agent jobs are:

Infographic showing various Flight Desk Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Entry Level Real Estate Agent

Strata Group

Leesburg, FL โ€ข On-site

$120K/yr

Full-time

Re-posted 24 days ago


Job description

You've Earned Your License. What's Next?

Completing your course and passing the exam are significant achievements. But now, you're faced with the challenge of starting your career without leads, scripts, or a clear plan for your first day.

This is where Strata Group steps in.


As one of Florida's fastest-growing real estate teams, we achieved over $250 million in volume last year alone.


We're actively seeking new agents to join our Gainesville market team.


Success Stories from Our New Agents:

  1. Sierra, from Mount Dora, closed her first deal within 30 days, transitioning from a burnt-out flight attendant to a successful agent.
  2. Davis, based in Orlando, secured three transactions in his first month.
  3. Tom, a new agent in Mount Dora, closed 22 deals in his first year.


Immediate Business Opportunities:

Join us and tap into our established pipeline. Our team-funded lead infrastructure includes:

  1. Top Zillow Preferred Team — Direct live buyer tour requests to our agents.
  2. Live Transfer Leads — Engage with phone-ready buyers immediately.
  3. Realtor.com Market VIP Leads — Access high-conversion, zip-code-zoned leads.
  4. PPC Campaigns — Team-funded ads driving inbound inquiries.
  5. Strata Offers Cash Offer Seller Pipeline — Generate numerous listing opportunities monthly.
  6. Inside Sales Agent Team — Pre-qualified prospects ready for engagement.


Day 1 Benefits:

  1. Strata University — A comprehensive 20-module playbook guiding you from licensing to closing.
  2. Top Producer Mentorship — Learn from successful mentors in your market.
  3. In-Person + Virtual Training — Daily huddles, weekly meetings, and open virtual sessions.
  4. Office Space — Flexible work options with provided office space.
  5. Business Phone Number Email — Keep personal and business communications separate.
  6. Headshots — Monthly opportunities for fresh marketing materials.
  7. Business Cards — Your first set provided to help you network effectively.
  8. Personalized Page on Team Website — Build your brand with a custom page.
  9. No Monthly Fees. No Desk Fees.


Transaction Support: Our transaction coordinator and contract concierge handle the paperwork, allowing you to focus on client relationships.

  1. Contract Preparation — Our in-house team drafts contracts for your review.
  2. Transaction Management — From signatures to closing, our team ensures a smooth process.


Cutting-Edge Technology: We leverage technology to streamline your workflow and enhance your business growth.


You'll have access to industry-leading tech, including:


  1. Follow Up Boss — Stay connected with leads and close more deals.
  2. Fello — Automatically nurture and track leads.
  3. Custom Home-Search App — Monitor client interests and tailor showings.
  4. Custom Team App — Access essential resources on-the-go.


All set up and ready for you on Day 1, with no setup fees or technology charges.


Responsibilities:

  1. Follow up with provided leads and build genuine relationships with buyers and sellers.
  2. Conduct property showings and open houses, highlighting unique features and benefits.
  3. Utilize scripts and frameworks for buyer and seller consultations, managing client interactions through our CRM system.
  4. Host open houses and show homes.
  5. Collaborate with our transaction team to ensure accurate and efficient paperwork completion.
  6. Possess local knowledge to answer questions about homes and neighborhoods.
  7. Meet with clients to understand their home wishlist and fulfill their needs.
  8. Supervise the closing process for a seamless transaction experience.
  9. Consistently reach out and follow-up with leads to expand sales opportunities.
  10. Nurture relationships to generate more sales.


Qualifications:

  1. A proven record of sales experience and success is preferred.
  2. Effective communication skills (oral and written).
  3. Self-motivation and drive.
  4. Organized and manages time effectively.
  5. Technology-driven.


Compensation:

$120,000+ yearly


About Strata Group:

Strata Group is one of Florida's premier real estate teams, with 720 transactions last year, $250M+ in annual volume, over $1 billion in lifetime sales, and more than 2,000 families served.

We believe most agents don’t have a talent problem; they have an infrastructure problem. We’ve built the systems most agents spend years trying to create alone, including Zillow Preferred lead flow, a full contract concierge team, and zero desk fees. Our mission is to remove the administrative friction from your day so you can focus entirely on high-dollar activities and closing deals.

Our core values guide everything we do:

  1. We Do the Work Despite
  2. We Lead with Integrity
  3. We Operate from Abundance
  4. We Are Solutions Driven
  5. We Live with Intention
  6. We Serve to Make a Difference

Next Step: Apply here, and we'll set up a short call. No pressure, no pitch, just an honest look at whether Strata is the right place for you to start your career.