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Flight Desk Agent Jobs (NOW HIRING)

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$48K/yr

... in, briefings, flight following and limited ramp operations. This person will help grow base ... Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) * Indicate ...

UnitedService Companies

Ramp Agent

Oklahoma City, OK · On-site

$14.50 - $17.75/hr

... aircraft, cargo, Load Desk functions to include Weight and Balance of aircraft. Job ... Must be able coordinate flight activity, staffing, communicate with all departments, plan flight ...

Unavailable

Offsite Airline Check-in Agent GSC

Kenner, LA · On-site

$12.75 - $16.75/hr

An Offsite Airline Check-in Agent's responsibilities include handling and securing luggage ... desk. * Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight ...

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How much do flight desk agent jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for flight desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How do Flight Desk Agents typically handle high-pressure situations during peak travel times?

Flight Desk Agents often face high passenger volumes, delayed flights, and tight schedules during peak travel periods. To manage these pressures, agents rely on strong communication, problem-solving skills, and teamwork to quickly assist customers, resolve issues, and coordinate with other airport staff. Remaining calm and organized helps agents prioritize tasks efficiently, ensuring smooth passenger processing and high-quality service even in stressful situations. Many agents find that experience and on-the-job training greatly improve their ability to handle such challenges confidently.

What is the difference between Flight Desk Agent vs Ticketing Agent?

AspectFlight Desk AgentTicketing Agent
CredentialsCustomer service experience, possibly airline-specific trainingCustomer service skills, airline or travel industry knowledge
Work EnvironmentAirport or airline ticketing counters, customer service desksTravel agencies, airline ticketing offices, airport counters
Employer & IndustryAirlines, airports

Flight Desk Agents primarily assist passengers with flight information, check-ins, and customer service at airline counters or airports. Ticketing Agents focus on selling tickets, managing reservations, and processing travel documents, often working in travel agencies or airline ticket offices. While both roles require customer service skills and airline industry knowledge, Flight Desk Agents are more involved in passenger assistance at the airport, whereas Ticketing Agents handle reservations and ticket sales.

What are Flight Desk Agents?

Flight Desk Agents, also known as airline customer service agents or ticketing agents, are responsible for assisting passengers at airports. Their duties typically include checking in passengers, issuing boarding passes, processing baggage, answering questions about flights, and helping resolve travel issues. They play a key role in ensuring smooth passenger flow and providing customer service both at the check-in counters and boarding gates. Additionally, they coordinate with other airport staff to manage flight schedules and updates. Flight Desk Agents are essential for maintaining efficient airport operations and a positive travel experience.

What are the key skills and qualifications needed to thrive as a Flight Desk Agent, and why are they important?

To thrive as a Flight Desk Agent, you need strong customer service skills, attention to detail, and familiarity with airline policies, typically supported by a high school diploma or equivalent. Proficiency with airline reservation systems (such as Sabre or Amadeus), check-in software, and ticketing tools is crucial. Excellent communication, problem-solving abilities, and patience help agents effectively manage passenger inquiries and resolve issues under pressure. These skills ensure a smooth passenger experience, operational efficiency, and contribute to overall customer satisfaction in a fast-paced airport environment.
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Flight Desk Agent jobs near you
Infographic showing various Flight Desk Agent job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.
Guest Relations Agent

Guest Relations Agent

Blue Hawaiian Helicopters

Lihue, HI • On-site

$48K/yr

Other

Posted 12 days ago

Key responsibilities

  • Provide professional and courteous greetings and extraordinary guest service to each guest.

  • Assist guests in selecting and purchasing products and activities that match their needs through in-person and occasional phone interactions.

  • Take responsibility for solving guest issues in a timely manner and follow up to ensure resolution.

Job description

Guest Relation Agent

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest

Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.

Responsibilities

Essential Functions and Responsibilities include the following:

  • Provide each guest with a professional and courteous greeting and extraordinary guest service
  • Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Meet or exceed established sales targets in a commissioned environment
  • Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Confirmed ability to sell in person and occasionally, on the phone
  • Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • Other duties as assigned

Additional Job Requirements

  • Availability Required: Sunday – Saturday
  • Generally, 3 – 5 days per week, with one day being on a Saturday or Sunday
  • Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am – 6 pm)
  • Indicate the percentage of time spent traveling – 0%
Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

  • High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience
  • 1-2 years of sales (or upselling) experience in a performance driven environment
  • Extraordinary guest service skills
  • Expert-level knowledge of the local area and attractions
  • Knowledge of travel and/or ticket industry and concierge experience preferred
  • Operational experience preferred

Skills

  • Adaptable and able to support change within the business
  • Ability to overcome objections and offer alternate solutions
  • Timeliness and a professional appearance
  • Excellent written and verbal communication skills (fluent English required, bilingual a plus)
  • Strong listening skills to be able to identify customer need
  • Self-motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize

Computer Skills

  • Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
  • Demonstrated ability to type 30-40 wpm
Minimum Pay

USD $33,375.00/Yr.

Maximum Pay

USD $48,400.00/Yr.

Benefits

For more information on our industry-leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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