ZipRecruiter

Log In

1

Flight Desk Agent Jobs (NOW HIRING)

Bartell Hotels, a CALP

Guest Service Agent

San Diego, CA · On-site

$20.50/hr

Provides courteous and efficient service to customers by operating the front desk according to ... The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The ...

Bartell Hotels, a CALP

Guest Service Agent

San Diego, CA · On-site

$20.40/hr

Provides courteous and efficient service to customers by operating the front desk according to ... The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The ...

next page

Showing results 1-20

All JobsFlight Desk Agent Jobs

Flight Desk Agent information

See salary details

$13

$19

$27

How much do flight desk agent jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for flight desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How do Flight Desk Agents typically handle high-pressure situations during peak travel times?

Flight Desk Agents often face high passenger volumes, delayed flights, and tight schedules during peak travel periods. To manage these pressures, agents rely on strong communication, problem-solving skills, and teamwork to quickly assist customers, resolve issues, and coordinate with other airport staff. Remaining calm and organized helps agents prioritize tasks efficiently, ensuring smooth passenger processing and high-quality service even in stressful situations. Many agents find that experience and on-the-job training greatly improve their ability to handle such challenges confidently.

What is the difference between Flight Desk Agent vs Ticketing Agent?

AspectFlight Desk AgentTicketing Agent
CredentialsCustomer service experience, possibly airline-specific trainingCustomer service skills, airline or travel industry knowledge
Work EnvironmentAirport or airline ticketing counters, customer service desksTravel agencies, airline ticketing offices, airport counters
Employer & IndustryAirlines, airports

Flight Desk Agents primarily assist passengers with flight information, check-ins, and customer service at airline counters or airports. Ticketing Agents focus on selling tickets, managing reservations, and processing travel documents, often working in travel agencies or airline ticket offices. While both roles require customer service skills and airline industry knowledge, Flight Desk Agents are more involved in passenger assistance at the airport, whereas Ticketing Agents handle reservations and ticket sales.

What are Flight Desk Agents?

Flight Desk Agents, also known as airline customer service agents or ticketing agents, are responsible for assisting passengers at airports. Their duties typically include checking in passengers, issuing boarding passes, processing baggage, answering questions about flights, and helping resolve travel issues. They play a key role in ensuring smooth passenger flow and providing customer service both at the check-in counters and boarding gates. Additionally, they coordinate with other airport staff to manage flight schedules and updates. Flight Desk Agents are essential for maintaining efficient airport operations and a positive travel experience.

What are the key skills and qualifications needed to thrive as a Flight Desk Agent, and why are they important?

To thrive as a Flight Desk Agent, you need strong customer service skills, attention to detail, and familiarity with airline policies, typically supported by a high school diploma or equivalent. Proficiency with airline reservation systems (such as Sabre or Amadeus), check-in software, and ticketing tools is crucial. Excellent communication, problem-solving abilities, and patience help agents effectively manage passenger inquiries and resolve issues under pressure. These skills ensure a smooth passenger experience, operational efficiency, and contribute to overall customer satisfaction in a fast-paced airport environment.
More about Flight Desk Agent jobs
What job categories do people searching Flight Desk Agent jobs look for? The top searched job categories for Flight Desk Agent jobs are:
Flight Desk Agent jobs near you
Infographic showing various Flight Desk Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.
Start Your Aviation Career | Customer Service Agent

Start Your Aviation Career | Customer Service Agent

Jet Aviation

Teterboro, NJ

$22 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. 

  Be the warm welcome, calm presence and helpful voice behind every exceptional journey. 
At our FBO in Teterboro, NJ, the Customer Service Agent team helps shape the experience from the moment passengers and crew arrive. This is a role for someone who enjoys helping others, communicating with warmth and professionalism, and creating a smooth, welcoming experience in a fast-moving aviation environment.
What this role can look like
As a Customer Service Agent, you may be the first person a passenger or crew member meets and the one they remember most. You may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal. We are especially interested in people who care about service, stay calm under pressure, and enjoy finding thoughtful ways to help.
 You may be a strong fit if you:
  • Enjoy creating a warm, professional experience for others.
  • Communicate clearly and thoughtfully.
  • Stay organized and adaptable when priorities shift.
  • Like solving problems and helping people feel supported.
  • Want to build your career in a service-driven aviation environment.
Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here. You do not need direct FBO experience to spark our interest.
 Why Jet Aviation
Jet Aviation combines global reach with a local team feel. Many people are drawn to the opportunity to grow, learn, and be part of a company known for quality, professionalism, and long-term stability. We value people who bring care, presence, and a strong sense of teamwork to every interaction.
 Compensation and schedule
The expected hourly range for this opportunity is $22.00-$23.00 per hour, depending on location, experience, and alignment with the role.
We operate 24 hours a day, 7 days a week, so flexibility is important. If there are schedule restrictions or availability considerations we should know about, we encourage you to share them in your application.
 Interested?
If you enjoy helping people, creating a welcoming experience, and being part of a team that makes a difference every day, we would love to hear from you. We welcome interest from candidates who may be a fit for current or upcoming opportunities at this location.
 
 

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us.  That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply