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Flexible Remote Intake Specialist Jobs (NOW HIRING)

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Location: Remote (WA, TX, IL, MI, OK) Compensation: $22.00-$25.00/hour DOE Schedule Options ... Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for ...

Law Launch

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Legal Intake Specialist

Los Angeles, CA · Remote

$21/hr

We are currently looking for a Legal Intake Specialist to communicate with clients through text ... Minimum 1 year experience working as an legal intake agent preferably in a remote call center. Must ...

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How much do flexible remote intake specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for flexible remote intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a flexible remote intake specialist?

A Flexible Remote Intake Specialist is a professional who works remotely to collect, review, and process initial information from clients or customers for a business or organization. This role often involves conducting interviews, answering questions, and inputting data into company systems. The 'flexible' aspect means that the hours or schedule may vary, allowing the specialist to work at different times or part-time. These specialists are commonly found in healthcare, legal, or customer service industries. Strong communication and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a flexible remote intake specialist?

To thrive as a Flexible Remote Intake Specialist, you need strong communication skills, attention to detail, and a background in customer service or administrative support, often backed by a high school diploma or equivalent. Familiarity with CRM software, secure data entry platforms, and teleconferencing tools is commonly required. Exceptional organization, empathy, and the ability to work independently make someone stand out in this role. These skills ensure accurate information gathering, positive client experiences, and efficient remote workflow management.

How does a flexible remote intake specialist typically collaborate with other team members while working remotely?

As a Flexible Remote Intake Specialist, you'll regularly coordinate with case managers, supervisors, and other intake specialists through digital communication tools like email, chat platforms, and virtual meetings. While most of your work is independent, you'll often participate in team huddles or case review sessions to ensure accurate information gathering and seamless client onboarding. Effective collaboration and clear communication are essential to resolve any client concerns or data discrepancies efficiently, making strong virtual teamwork skills a must for this role.

What is the difference between Flexible Remote Intake Specialist vs Remote Customer Service Representative?

AspectFlexible Remote Intake SpecialistRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare or industry-specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, often in healthcare, legal, or service industries, handling client intake and data collectionRemote, handling customer inquiries, support, and issue resolution across various industries
Employer UsageHealthcare providers, legal firms, social servicesRetail companies, telecom, tech support, service providers

The Flexible Remote Intake Specialist focuses on gathering client information and scheduling, often within specialized industries like healthcare or legal services. In contrast, the Remote Customer Service Representative primarily handles customer inquiries and support across diverse sectors. Both roles are remote and require strong communication skills, but their core responsibilities and industry focus differ.

What cities are hiring for Flexible Remote Intake Specialist jobs?

Cities with the most Flexible Remote Intake Specialist job openings:

What are the most commonly searched types of Remote Intake Specialist jobs?

The most popular types of Remote Intake Specialist jobs are:

What states have the most Flexible Remote Intake Specialist jobs?

States with the most job openings for Flexible Remote Intake Specialist jobs include:

Flexible Remote Intake Specialist jobs near you
Infographic showing various Flexible Remote Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Success Coach

Legal Intake Pros

Summerville, SC

Full-time

PTO

Posted 20 days ago

Job description

Legal Intake Pros is a dynamic and innovative company specializing in Intake Optimization for law firms. Our mission is to help law firms provide exceptional service to their clients by optimizing intake processes and ensuring compliance with industry standards. We achieve this through cutting-edge technology, expert coaching, and continuous quality control measures.
We're seeking a full-time remote Intake Success Coach to own a portfolio of law firm clients and drive real, measurable improvement in how their intake teams perform. This is a highly client-facing coaching and consulting role, not a behind-the-scenes training or quality-control position. You'll be leading coaching sessions, client leadership meetings, performance reviews, and strategic conversations directly with law firm owners and operations leaders.
You'll use call reviews, data analysis, and structured coaching to turn quality findings into behavior change, helping intake professionals build empathy, call control, objection handling, and follow-up discipline that convert more potential clients into signed cases. Every coach at Legal Intake Pros starts as a Junior Intake Success Coach and advances through a documented, competency-based career path.
Responsibilities
  • Build trusted relationships with law firm owners, operations leaders, intake managers, and intake specialists across your assigned client portfolio
  • Lead client leadership meetings, performance reviews, and escalation conversations with clear, evidence-backed recommendations
  • Prepare and facilitate structured coaching sessions using call reviews, role-play, teach-back, and follow-up audits to confirm behavior change
  • Coach intake professionals on active listening, call control, rapport, objection handling, one-call closes, and case disposition
  • Conduct call audits, QA reviews, Lead Docket analysis, and conversion trend analysis to identify root causes, not just surface-level activity
  • Translate quality and performance data into prioritized coaching strategies with clear owners, timelines, and measurable outcomes
  • Identify low-performing or at-risk firms and develop targeted intervention plans in partnership with your Manager
  • Document coaching observations, commitments, and follow-up actions accurately
  • Create or improve facilitation guides, SOPs, and client education materials as needed
  • Participate in calibration sessions and collaborate with Quality Control, Implementation, Client Success, and Operations teams

Requirements
What We're Looking For:
  • Bachelor's degree or an equivalent combination of relevant education and professional experience
  • Demonstrated legal intake experience, preferably within personal injury or closely related law firm operations
  • Experience coaching, training, auditing, supervising, or developing intake or client-facing professionals
  • Strong understanding of the legal intake journey
  • Experience analyzing performance data and using it to diagnose problems and change behavior
  • Excellent facilitation, written and verbal communication, active listening, and presentation skills
  • Ability to work independently, manage multiple client relationships, and meet deadlines in a fully remote environment
  • Working knowledge of CRM, quality-assurance, project-management, and video-conferencing tools
  • Genuine interest in a coaching, client-consulting, and performance-development function - client-facing work is a permanent part of this role

Bonus Points If You Have:
  • Personal injury or plaintiff law intake experience and fluency in Lead Docket or a comparable legal intake CRM
  • Experience leading performance conversations with law firm owners, operations leaders, or managers
  • Background in consultative sales, business development, client success, quality assurance, or conversion optimization
  • Experience conducting call calibration, developing SOPs or facilitation guides, and measuring training effectiveness
  • Knowledge of adult learning principles, behavior-change coaching, and remote facilitation best practices

Benefits
Why Join Legal Intake Pros?
LIP is a growing, fast-moving team doing meaningful work in a category we helped create. We help personal injury law firms sign more cases by transforming how they handle intake, and every person on our team feels the impact of that mission directly.
This is not a role where you blend into a department. You will work closely with the founder, see the full picture of the business, and have real ownership over your work from Day 1. We invest in our people, give direct feedback, and create space for growth for those who show up with initiative and care.
Benefits:
  • Remote-first
  • PTO and sick leave eligibility beginning at 90 days, plus 12 paid holidays
  • Company-sponsored professional development, including courses, certifications, and training
  • Virtual team events and workshops
  • A high-trust environment where your contributions are visible, and your growth is supported

Compensation & Growth: The base salary range for this role is $65,000 to $75,000, plus monthly and quarterly performance bonuses. Every coach at Legal Intake Pros starts as a Junior Intake Success Coach and advances through a documented, competency-based career path. Most coaches reach the top of the base range within their first one to two years through promotion, and with bonuses, our established coaches typically earn $85,000 to $100,000 in total annual compensation.

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