Flexible Customer Engineer Jobs (NOW HIRING)

Sonatus is seeking a highly motivated Senior/Staff AI Engineer to join our Customer Engineering (CE) team and help deliver AI-driven solutions for automotive OEM and Tier-1 customers. In this role, you will work directly with customers to understand real-world challenges in their vehicle environments and translate those challenges into practical solutions using Sonatus AI technologies. A key responsibility of this role is to integrate and deploy AI capabilities on top of the Sonatus AI platform within cloud environments (Sonatus or customer-managed) while ensuring seamless interaction with vehicle-side systems and data. This position operates in a forward-deployed engineering model, working closely with customer engineering teams to deliver end-to-end solutions from problem definition to deployment.

• Partner with automotive OEMs and Tier 1 suppliers to identify, shape, and prioritize high-impact AI-driven use cases, guiding customers toward scalable and high-leverage solutions
• Act as a trusted advisor to customers by shaping problem definition, challenging assumptions, and guiding technical decision-making toward scalable AI solutions
• Drive alignment and adoption of solutions by clearly articulating trade-offs, ROI, and long-term architectural implications to technical and executive stakeholders
• Design, integrate, and deploy AI/ML-based solutions across cloud and in-vehicle environments, enabling end-to-end vehicle-to-cloud use cases with reliable data flow and system interoperability
• Develop and iterate AI models, PoCs, and production-ready solutions, continuously improving performance based on real-world data and customer feedback
• Lead technical discussions and solution reviews focused on AI feasibility, model performance, trade-offs, and system limitations
• Identify risks related to AI deployment and integration (e.g., data availability, security constraints, model reliability) and drive mitigation strategies
• Collaborate with internal teams (AI Platform, Product, Engineering) to enhance AI capabilities, model deployment pipelines, and platform scalability

• Bachelor's degree in Computer Science, Engineering, or related field (Master's or PhD preferred)
• 12+ years of experience in AI / Machine Learning, Data Engineering, or related domains, with exposure to automotive software or vehicle systems
• Solid understanding of machine learning, data analytics, and AI-based systems, including practical experience delivering real-world solutions
• Experience designing and working with data pipelines, analytics workflows, and model-driven systems
• Strong experience deploying and operating software in cloud environments (AWS, Azure, GCP, or customer-managed infrastructure)
• Experience integrating platform-based solutions with external systems, data pipelines, and APIs
• Familiarity with containerization and deployment technologies such as Docker and Kubernetes
• Strong hands-on experience developing, integrating, and deploying AI/ML-based solutions in production environments
• Proven ability to influence customer direction and drive technical decision-making in customer-facing engagements
• Experience leading technical discovery, shaping ambiguous problem spaces, and proposing scalable solution approaches
• Proven ability to communicate complex technical concepts clearly and persuasively to both technical and non-technical stakeholders
• Ability to operate effectively in ambiguous environments and drive clarity, alignment, and execution
• Experience in customer engineering, solution engineering, or forward-deployed engineering roles is highly preferred
• Familiarity with modern AI methodologies such as Agentic AI, Retrieval-Augmented Generation (RAG), or data-driven automation is a plus

Sunnyvale HQ Benefits & Perks Offered:

• Health care plan (Medical, Dental & Vision)
• Flexible and Dependent Care Expense program
• Retirement plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited paid time off per year, 14+ paid holidays
• Hybrid office work arrangement
• Complimentary lunches, snacks, and beverages during on-site working days
• Wellness benefit allowance
• Phone & Internet reimbursement
• Computer Accessory Allowance