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Customer Facing Engineer Jobs (NOW HIRING)

Nova Intelligence

Customer Facing Engineer

New York, NY · On-site +1

$125K - $225K/yr

... re hiring customer-facing engineers to drive the adoption and success of Nova for our customers. You'll own POCs and enterprise deployments, prove the platform's value in complex customer ...

nLIGHT

Product Engineer, Customer-Facing

Camas, WA

$90K - $115K/yr

Minimum of 3 years of experience working as an engineer. * Desire to be in a customer-facing role with expected progression toward managing customer accounts. * Excellent listening and collaboration ...

nLIGHT

Product Engineer, Customer-Facing

Camas, WA

Minimum of 3 years of experience working as an engineer. * Desire to be in a customer-facing role with expected progression toward managing customer accounts. * Excellent listening and collaboration ...

nLIGHT

Product Engineer, Customer-Facing

Camas, WA · On-site

$90K - $115K/yr

Minimum of3yearsofexperienceworking as an engineer. * Desire to bein a customer-facing rolewith expectedprogressiontoward managing customer accounts. * Excellent listening and collaboration skills.

nLIGHT

Product Engineer, Customer-Facing

Camas, WA · On-site

$90K - $115K/yr

Minimum of 3 years of experience working as an engineer. * Desire to be in a customer-facing role with expected progression toward managing customer accounts. * Excellent listening and collaboration ...

Adobe

Customer Facing Software Engineer

San Jose, CA · Remote

Youwon'tjust be writing tickets in a backlog; you will be onsite (or virtual) with customer engineering teams, rapidly prototyping solutions, and writing the code that connects the Adobe Experience ...

Adobe

Customer Facing Software Engineer

Seattle, WA · Remote

Youwon'tjust be writing tickets in a backlog; you will be onsite (or virtual) with customer engineering teams, rapidly prototyping solutions, and writing the code that connects the Adobe Experience ...

Adobe

Customer Facing Software Engineer

San Jose, CA · On-site

You won't just be writing tickets in a backlog; you will be onsite (or virtual) with customer engineering teams, rapidly prototyping solutions, and writing the code that connects the Adobe Experience ...

Adobe

Lead Customer Facing Backend Engineer

San Francisco, CA · On-site

$120K - $159K/yr

Mentor other engineers on customer-facing delivery, solution design, and best practices for integrated solutions in production. What You Bring: * 10+ years of software engineering experience with ...

Adobe

Senior Customer Facing Software Engineer

Seattle, WA

$139K - $183K/yr

Mentor other engineers on customer-facing delivery, solution design, and best practices for integrated solutions in production. What You Bring: * 5+ years of software engineering experience with ...

Adobe

Lead Customer Facing Backend Engineer

San Jose, CA

$120K - $158K/yr

Mentor other engineers on customer-facing delivery, solution design, and best practices for integrated solutions in production. What You Bring: * 10+ years of software engineering experience with ...

Adobe

Senior Customer Facing Software Engineer

San Jose, CA · On-site

$143K - $189K/yr

Mentor other engineers on customer-facing delivery, solution design, and best practices for integrated solutions in production. What You Bring: * 5+ years of software engineering experience with ...

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Customer Facing Engineer information

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$39K

$78.6K

$108.5K

How much do customer facing engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer facing engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Facing Engineer, and why are they important?

To thrive as a Customer Facing Engineer, you need a solid background in engineering or computer science, strong problem-solving abilities, and relevant technical expertise such as networking or software development. Familiarity with customer relationship management (CRM) tools, ticketing systems, and industry-specific platforms is typically required, along with certifications like CCNA or AWS. Excellent communication, patience, and interpersonal skills set top performers apart, as they must translate complex technical details for diverse audiences. These skills ensure effective resolution of client issues, foster customer satisfaction, and build long-term business relationships.

What are Customer Facing Engineers?

Customer Facing Engineers are technical professionals who interact directly with clients to provide support, troubleshooting, and solutions for products or services. They serve as a bridge between the company's engineering teams and customers, ensuring technical issues are resolved efficiently and customer needs are clearly communicated. Their role often involves technical consultations, product demonstrations, and assisting with implementation or integration. Strong communication and problem-solving skills are essential for success in this role.

What are the main challenges a Customer Facing Engineer typically encounters, and how can they be addressed?

Customer Facing Engineers often navigate the complexities of balancing technical problem-solving with effective client communication. Common challenges include translating technical jargon into accessible language for customers, managing expectations regarding timelines or solutions, and handling multiple high-priority requests simultaneously. Success in this role often comes from building strong relationships with both internal engineering teams and customers, staying organized, and proactively setting clear communication channels. Continuous learning about the company's products and customer needs also helps in addressing these challenges effectively.

What is the difference between Customer Facing Engineer vs Technical Support Engineer?

AspectCustomer Facing EngineerTechnical Support Engineer
Required CredentialsBachelor's in Engineering or related field, technical certifications often preferredAssociate's or Bachelor's degree, technical certifications common
Work EnvironmentClient sites, remote customer interactions, technical consultationsHelp desks, call centers, remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, hardware vendorsIT service providers, hardware/software vendors
Search & Comparison IntentCustomer interaction, technical consulting, product deploymentIssue resolution, troubleshooting, technical support

Customer Facing Engineers primarily engage directly with clients to implement, troubleshoot, and optimize products, requiring strong communication skills. Technical Support Engineers focus on resolving technical issues via support channels, emphasizing problem-solving skills. Both roles require technical knowledge, but their interactions and responsibilities differ significantly.

Infographic showing various Customer Facing Engineer job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 79% Full Time, 1% Part Time, 16% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Facing Engineer

Nova Intelligence

New York, NY • On-site, Remote

$125K - $225K/yr

Full-time

Medical, Dental, Vision

Posted 23 days ago

Job description

Nova Intelligence is building the frontier AI platform for SAP teams. SAP is the heart of the enterprise: almost every critical business process at the world's largest companies - finance, supply chain, manufacturing, sales - runs on SAP. Our customers use Nova to 3x the productivity of their SAP teams: modernizing legacy code, redesigning business processes, resolving production issues, and more.
Nova Intelligence was founded by AI researchers, repeat entrepreneurs, and the co-inventor of SAP HANA, and has raised $40M from SAP.io, Accel, Conviction, and Chemistry.
[Check out the Launch Video]
About this role
We're hiring customer-facing engineers to drive the adoption and success of Nova for our customers. You'll own POCs and enterprise deployments, prove the platform's value in complex customer environments, and guide enterprise SAP teams from initial deployment through long-term, expanding usage. You'll also serve as the highest-bandwidth channel between our customers and our product team. This is a technical role: it requires real SAP expertise, fluency in the Nova platform, hands-on debugging skill and the ability to communicate clearly with both developers and executives.
What you'll do
Drive adoption and prove value. You'll own POCs and enterprise deployments at our most important customers - picking the right use cases, configuring Nova against their systems, training customers on using Nova, demonstrating concrete wins, and guiding them from first usage to durable, expanding adoption. You'll work closely with our engineers, product leaders, salespeople and directly with our CTO and co-founder.
Own the long-term technical relationship. You'll be the technical voice in the room with each customer's SAP architects, development leads, and product owners. You'll align with their executives on long-term priorities and pair with their developers on the code itself.
Debug real problems in real systems. You'll read code, read traces, form hypotheses, and resolve issues directly or route them precisely. This requires depth in both SAP and Nova.
Translate customer reality into product. Every meaningful insight, friction point, and emergent use case should flow through you and shape what we build next.
What we're looking for
  • You bring deep SAP technical experience, whether from senior consulting, in-house development, or independent work. You read ABAP fluently and you're polyglot beyond it.
  • You have informed opinions on AI tooling and frontier models. You've used modern coding agents enough to know what they can and can't do today, and where they're heading.
  • You communicate clearly and directly with both technical and executive stakeholders.
  • You have a track record of public technical output - writing, talks, open-source contributions, community presence. (Strong plus, not required.)

A note on scope
Most people in this role focus primarily on customer engagements and the product feedback loop. Some split time with core platform engineering. We welcome candidates interested in either path (see "Senior SAP Engineer" role for more details).
Background we'd like to see
  • 5+ years of serious SAP technical work
  • Hands-on experience with S/4HANA migrations or Clean Core programs
  • Side projects, experiments, or contributions outside the SAP ecosystem, especially with AI or Agentic AI tooling
  • Time at an early-stage startup or small consulting firm where you owned customer outcomes end-to-end

Why join
You'll use Nova every day, becoming one of the most fluent users of frontier AI tooling for SAP. It's a rare vantage point: years ahead of the rest of the industry on AI for enterprise software, while shipping real value to customers.
We're a small, highly talent-dense team building the infrastructure to make AI fluent in SAP. We offer competitive compensation, meaningful equity, and full health, dental, and vision coverage.
If you read this and recognize the role you want, apply - even if you don't match every line.

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