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Flex Representative information

What is a flex representative?

A Flex Representative is a versatile employee, often in companies like Amazon, who is assigned to various roles or departments based on business needs. Their primary responsibility is to fill in for absent employees or help out in areas experiencing higher demand. This role requires flexibility, adaptability, and the ability to quickly learn new tasks. Flex Representatives can work in warehouses, customer service, or other operational areas, ensuring smooth business operations. The position is ideal for individuals who enjoy variety in their work and can adjust to changing environments.

What are the key skills and qualifications needed to thrive as a flex representative, and why are they important?

To thrive as a Flex Representative, strong customer service abilities, problem-solving skills, and a high school diploma or equivalent are generally required. Familiarity with CRM systems, point-of-sale software, and scheduling tools is often necessary. Outstanding communication, adaptability, and time management set top performers apart in this role. These skills and qualities are crucial for efficiently addressing customer needs and adapting to changing assignments in dynamic environments.

What are the typical challenges faced by flex representatives when managing fluctuating workloads?

Flex Representatives often encounter varying workloads due to changing customer demands and shifting priorities. Adapting quickly to these fluctuations requires strong time management and the ability to prioritize tasks efficiently. Additionally, Flex Representatives may need to coordinate with multiple teams or departments, which can sometimes present communication challenges. Employers typically provide training and support to help representatives stay agile and maintain high-quality service during peak periods.

What is the difference between Flex Representative vs Customer Service Associate?

AspectFlex RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFlexible schedules, remote or on-site, in retail or service industriesTypically on-site in retail or call centers
Employer & Industry UsageUsed by retail, logistics, and service companies for flexible staffingCommon in retail, hospitality, and customer support sectors

The main difference is that Flex Representatives often have flexible schedules and may work remotely, focusing on customer interactions across various industries. Customer Service Associates usually work on-site with a more fixed schedule, providing direct support to customers. Both roles require strong communication skills but differ mainly in work flexibility and environment.

What are the most commonly searched types of Representative jobs in Minnesota?

The most popular types of Representative jobs in Minnesota are:

Flex Representative jobs near you

Brand Ambassador MN - Consumer Electronics Retailer Continuity Program

Acosta

Duluth, MN • On-site

$24/hr

Part-time

Re-posted 17 days ago

Acosta rating

6.0

Company rating: 6.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

41st of 52 rated marketing agency

Job description

Mosaic Flex Staffing - Acosta Group is hiring Brand Ambassadors to represent a leading consumer electronics & storage brand inside top-selling national big-box consumer electronics retailer locations across the country. This is a 1-year continuity program - same store, same rep, every 8 weeks - designed to build brand familiarity with shoppers and store associates over time. The specific brand and retailer name will be disclosed at offer/hire.

What you'll do (1-hour in-store visit, in priority order):

  1. Engage shoppers about the brand's flagship product line.
  2. Train retailer associates on the brand and product line.
  3. Replenish and tidy the in-store brand displays (reference photos provided).
  4. Check in/out via Ubeya and submit post-visit photos + reporting.

Available Minnesota Locations:

Duluth, MN

Eden Prairie, MN

Roseville, MN

Oakdale, MN

Maple Grove, MN

Hopkins, MN

Saint Cloud, MN

Rochester, MN

Coon Rapids, MN

Training (Required, Paid, Live Virtual): Brand training session - 7/22/2026 (time TBD, later in the day). Retailer compliance courses must be completed before first visit.

Compensation: $24.00/hr. Paid training. Weekly payroll via Mosaic Flex Staffing.

Required: Smartphone for Ubeya check-in/out, photos, and reporting. Reliable transportation to assigned retailer location. Residential mailing address for the brand-issued name badge (no PO Boxes).

Priority Access: Create your Ubeya profile at https://www.ubeya.com/onboarding/mosaic for priority access to this program and future Mosaic Flex gigs.

Questions? Email flexonboarding@mosaic.com with the subject line: "BA Continuity - [Your City, ST] - Interested Applicant".

Compensation Notice: Mosaic, in good faith, believes the posted compensation range is accurate at the time of posting. Actual pay may vary based on qualifications and location. This range is subject to change.

Disclaimer: If currently employed by ActionLink, Premium, Crossmark, or Acosta, you are not eligible. Dual employment is not permitted.

  • Reliable transportation to assigned retailer store(s). 

  • Smartphone with data for Ubeya check-in/out, photos, and reporting. 

  • Ability to commit to a bi-monthly cadence (one 1-hour visit every 8 weeks). 

  • Residential mailing address (no PO Boxes) for brand-issued name badge shipment. 

  • Completion of all retailer compliance courses before first in-store visit. 

  • Not currently employed by ActionLink, Premium, Crossmark, or Acosta (dual employment not permitted). 

  • Complete one 1-hour in-store visit at your assigned retailer location every 8 weeks for the full duration of the program. Engage shoppers in the aisle about the brand's flagship product line - ask great questions and explain product benefits in clear, friendly language.
  • Train retailer associates on the brand and product line so they can confidently recommend it to customers.
  • Replenish and tidy the in-store brand displays at every visit (reference photos provided during training).
  • Check in and check out on-site via the Ubeya app and submit post-visit photos + reporting before clocking out.
  • Maintain a professional in-store presence: clean polo + jeans (no rips/holes) and visible brand-issued name badge at all times.
  • Represent Mosaic Flex Staffing - Acosta Group professionally at all times - you are the face of the brand inside the retailer.

  • Complete all required retailer compliance courses and the live brand training session before your first in-store visit.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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