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Flex Representative Jobs in Michigan (NOW HIRING)

United Road

Inside Sales Representative

Livonia, MI · On-site

As a Sales Representative for United Road, you wear many hats: problem solver, customer contact ... Flex time earned with performance. Yes, that means you could work from home! * Regular sales ...

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Flex Representative information

What is a flex representative?

A Flex Representative is a versatile employee, often in companies like Amazon, who is assigned to various roles or departments based on business needs. Their primary responsibility is to fill in for absent employees or help out in areas experiencing higher demand. This role requires flexibility, adaptability, and the ability to quickly learn new tasks. Flex Representatives can work in warehouses, customer service, or other operational areas, ensuring smooth business operations. The position is ideal for individuals who enjoy variety in their work and can adjust to changing environments.

What is the difference between Flex Representative vs Customer Service Associate?

AspectFlex RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFlexible schedules, remote or on-site, in retail or service industriesTypically on-site in retail or call centers
Employer & Industry UsageUsed by retail, logistics, and service companies for flexible staffingCommon in retail, hospitality, and customer support sectors

The main difference is that Flex Representatives often have flexible schedules and may work remotely, focusing on customer interactions across various industries. Customer Service Associates usually work on-site with a more fixed schedule, providing direct support to customers. Both roles require strong communication skills but differ mainly in work flexibility and environment.

What are the typical challenges faced by flex representatives when managing fluctuating workloads?

Flex Representatives often encounter varying workloads due to changing customer demands and shifting priorities. Adapting quickly to these fluctuations requires strong time management and the ability to prioritize tasks efficiently. Additionally, Flex Representatives may need to coordinate with multiple teams or departments, which can sometimes present communication challenges. Employers typically provide training and support to help representatives stay agile and maintain high-quality service during peak periods.

What are the key skills and qualifications needed to thrive as a flex representative, and why are they important?

To thrive as a Flex Representative, strong customer service abilities, problem-solving skills, and a high school diploma or equivalent are generally required. Familiarity with CRM systems, point-of-sale software, and scheduling tools is often necessary. Outstanding communication, adaptability, and time management set top performers apart in this role. These skills and qualities are crucial for efficiently addressing customer needs and adapting to changing assignments in dynamic environments.

What are the most commonly searched types of Representative jobs in Michigan?

The most popular types of Representative jobs in Michigan are:

What cities in Michigan are hiring for Flex Representative jobs?

Cities in Michigan with the most Flex Representative job openings:

Flex Representative jobs near you

Customer Service Representative

GRAND TRAVERSE CONTAINER, INC.

Traverse City, MI • On-site

$16.25 - $22.25/hr

Other

Re-posted 12 days ago

Job description

PRIMARY PURPOSE: Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as liaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule.

ESSENTIAL DUTIES: Duties and responsibilities include the following. Other duties may be assigned as business demands.

  • Create detailed specs and print cards for parts according to ISO procedures
  • Create or obtain quotes as needed
  • Process and distribute orders received from customers via phone, fax, and email or company personnel.
  • Make changes to or cancel orders/backorders and communicates changes to the team
  • Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer
  • Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures
  • Create purchase orders for necessary materials
  • Compile statistics and prepare various reports for management
  • Maintain customer files
  • Assist with answering house phones as needed
  • Other duties may be assigned to meet business needs

KNOWLEDGE AND SKILLS:

  • Strong communication, planning and organization skills
  • Capability to read and interpret documents such as design specs and related ISO documents
  • Mathematical ability to calculate figures and amounts such as percentages, costs, proportions
  • Exhibit excellent phone etiquette
  • Ability to think strategically, problem solve with a customer first focus
  • Proficiency with MS Office products and other computer software
  • Ability to multi-task, work independently, and prioritize workload in fast paced environment

PHYSICAL DEMANDS:

  • Employee is regularly required to walk and talk and hear, stand and sit.
  • Communicate on telephone and computer
  • Vision requirements include close vision, distance vision, color vision, peripheral vision,

depth perception and ability to adjust focus.

WORK ENVIRONMENT: Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust, odors, noise when in the shop area.

EDUCATION: Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.

QualificationS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Self motivated with strong drive to achieve results.

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