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Flex Representative Jobs in Michigan (NOW HIRING)

Dawn Foods

Customer Service Representative II

Jackson, MI · On-site

$14.50 - $19.75/hr

Schedule: Monday - Friday, 7:30 AM - 4:00 PM, with the ability to flex based on business and ... Mentor CSR I's by providing training and working with them on troubleshooting/escalations.

United Road

Inside Sales Representative

Livonia, MI · On-site

As a Sales Representative for United Road, you wear many hats: problem solver, customer contact ... Flex time earned with performance. Yes, that means you could work from home! * Regular sales ...

Domino's Pizza

Customer Service Rep (1123)

Belleville, MI · On-site

$15 - $20.50/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Toe room is present, but workers are unable to flex their knees while standing at this station.

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Flex Representative information

What is a flex representative?

A Flex Representative is a versatile employee, often in companies like Amazon, who is assigned to various roles or departments based on business needs. Their primary responsibility is to fill in for absent employees or help out in areas experiencing higher demand. This role requires flexibility, adaptability, and the ability to quickly learn new tasks. Flex Representatives can work in warehouses, customer service, or other operational areas, ensuring smooth business operations. The position is ideal for individuals who enjoy variety in their work and can adjust to changing environments.

What are the key skills and qualifications needed to thrive as a flex representative, and why are they important?

To thrive as a Flex Representative, strong customer service abilities, problem-solving skills, and a high school diploma or equivalent are generally required. Familiarity with CRM systems, point-of-sale software, and scheduling tools is often necessary. Outstanding communication, adaptability, and time management set top performers apart in this role. These skills and qualities are crucial for efficiently addressing customer needs and adapting to changing assignments in dynamic environments.

What are the typical challenges faced by flex representatives when managing fluctuating workloads?

Flex Representatives often encounter varying workloads due to changing customer demands and shifting priorities. Adapting quickly to these fluctuations requires strong time management and the ability to prioritize tasks efficiently. Additionally, Flex Representatives may need to coordinate with multiple teams or departments, which can sometimes present communication challenges. Employers typically provide training and support to help representatives stay agile and maintain high-quality service during peak periods.

What is the difference between Flex Representative vs Customer Service Associate?

AspectFlex RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFlexible schedules, remote or on-site, in retail or service industriesTypically on-site in retail or call centers
Employer & Industry UsageUsed by retail, logistics, and service companies for flexible staffingCommon in retail, hospitality, and customer support sectors

The main difference is that Flex Representatives often have flexible schedules and may work remotely, focusing on customer interactions across various industries. Customer Service Associates usually work on-site with a more fixed schedule, providing direct support to customers. Both roles require strong communication skills but differ mainly in work flexibility and environment.

What are the most commonly searched types of Representative jobs in Michigan?

The most popular types of Representative jobs in Michigan are:

What cities in Michigan are hiring for Flex Representative jobs?

Cities in Michigan with the most Flex Representative job openings:

Flex Representative jobs near you

Customer Service Representative II

Dawn Foods

Jackson, MI • On-site

$14.50 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Manage assigned customer accounts through regular communication, order updates, and e-commerce platform management.

  • Support and collaborate with cross-functional teams to troubleshoot customer issues and ensure excellent customer service throughout the customer journey.

  • Handle customer concerns, process return authorizations, and coordinate internally to ensure proper documentation and approvals.

Dawn Foods rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

199th of 443 rated food and drinks producers

Job description

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!
  • Industry-leading health insurance on Day 1!
  • Competitive Pay
  • 401(K) + company match
  • 10 Paid Company Holidays
  • Paid Time Off
  • Professional training
  • Family-owned business over 100 years in service
  • An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview
Customer Success Representative II's are the initial point of contact for customers and our sales team, providing support in various aspects of order processing. The Customer Success Representative II's primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Provide support in resolving complex issues through ownership or leveraging insights and perspectives of our cross-functional teams. Manage customer complaints effectively while maintaining professionalism and finding resolution within established guidelines. Work closely with cross-functional teams to ensure best-in-class customer experience.
Schedule: Monday - Friday, 7:30 AM - 4:00 PM, with the ability to flex based on business and customer needs
Work Environment: Hybrid, requiring in-office presence 3 days per week at the Dawn Home Office Location in Jackson, MI
Relocation Assistance: Not provided. Candidates must reside within a commutable distance of Jackson, MI to be considered.
What will you do as a Customer Success Rep II at Dawn Foods?
  • Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving the e-commerce platform.
  • Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
  • Account ownership of House Accounts, which includes all communication & order management with the customer.
  • Mentor CSR I's by providing training and working with them on troubleshooting/escalations.
  • Support and collaborate with peers and Sales during PTO coverage to ensure that essential tasks are completed effectively
  • Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit.
  • Collaborate directly with cross-functional teams to troubleshoot customer issues and ensure excellent customer service throughout the entire customer journey.
  • Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals
  • Work directly with the Transportation Supervisor/team to update, plan, and revise delivery schedules as necessary and assist with communication to customers during territory re-alignments
  • Be a Subject Matter Expert for all Dawn facilitated platforms.
  • Other duties and responsibilities as assigned by Customer Success management.

What Does It Take to be a Customer Success Rep II at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.
  • High school diploma/GED required
  • A minimum of 3 years of customer service experience in an office or similar professional environment assisting customers through issue resolution
    • Relevant experience in a Supply Chain/Distribution support-related role may also be considered
  • Strong problem-solving skills
  • Detail-oriented with the ability to multitask and work independently
  • Excellent verbal and written communication skills

Preferred Qualifications
  • Salesforce or similar Customer Relationship Management (CRM) experience
  • SAP or similar Enterprise Resource Planning (ERP) experience

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work in a Professional office environment and effectively work from home.
  • Team Member must regularly lift and/or move up to 25 pounds
  • Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation
The base salary for this position is $50,470-$75,710 with bonus eligibility.
#LI-Hybrid #LI-AH1
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 38230
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Aug 25, 2026
If you need accommodation for any part of the employment process because of a disability, please send an email to careers@dawnfoods.com.

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