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Fixed Operations Jobs in Tennessee (NOW HIRING)

Long of Chattanooga AutoMall

Trainer

Chattanooga, TN · On-site

Database Mining, Contact Center Services, Texting, Reporting and online payment processes; train fixed operations personnel on administrative functions associated with these products. In addition ...

Long of Chattanooga AutoMall

Trainer

Chattanooga, TN · On-site

Database Mining, Contact Center Services, Texting, Reporting and online payment processes; train fixed operations personnel on administrative functions associated with these products. In addition ...

Long of Chattanooga AutoMall

Trainer

Chattanooga, TN · On-site

Database Mining, Contact Center Services, Texting, Reporting and online payment processes; train fixed operations personnel on administrative functions associated with these products. In addition ...

Long of Chattanooga AutoMall

Trainer

Chattanooga, TN · On-site

Database Mining, Contact Center Services, Texting, Reporting and online payment processes; train fixed operations personnel on administrative functions associated with these products. In addition ...

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All JobsFixed Operations JobsFixed Operations Jobs in Tennessee

Fixed Operations information

See Tennessee salary details

$10

$17

$27

How much do fixed operations jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for fixed operations in Tennessee is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.29 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone working in Fixed Operations at an automotive dealership?

In Fixed Operations, your daily responsibilities often revolve around managing the service, parts, and sometimes body shop departments of the dealership. You'll coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow, efficient customer service, and accurate inventory management. Monitoring repair orders, handling customer concerns, and analyzing department performance metrics are also key tasks. Collaboration with sales and finance departments is common to align after-sales services with overall dealership goals.

What are fixed operations in a dealership?

Fixed operations refer to the departments in an automotive dealership that provide services beyond vehicle sales, specifically the service, parts, and collision repair departments. These departments are called 'fixed' because they offer ongoing, non-variable revenue streams compared to vehicle sales, which can fluctuate. Fixed operations are crucial to a dealership's profitability, focusing on maintenance, repairs, and supplying parts for vehicles. Effective management of fixed operations helps ensure customer satisfaction and repeat business, making them an essential part of the dealership's long-term success.

What is the difference between Fixed Operations vs Service Advisor?

AspectFixed OperationsService Advisor
Primary RoleOversees service, parts, and repair departmentsActs as the liaison between customers and technicians
CredentialsOften requires automotive service certificationsCustomer service experience, sometimes automotive knowledge
Work EnvironmentService bays, parts department, repair shopsDealerships, customer service areas
Industry UsageUsed across automotive dealerships and repair centersCommonly employed in dealerships and service centers

Fixed Operations and Service Advisors both play vital roles in automotive service departments. Fixed Operations manages the overall service, parts, and repair functions, focusing on operations and efficiency. Service Advisors serve as the customer-facing link, explaining repairs and ensuring customer satisfaction. While their responsibilities differ, both roles are essential for a successful service department and often work closely together.

What are the key skills and qualifications needed to thrive in Fixed Operations, and why are they important?

To thrive in Fixed Operations, you need a strong background in automotive service management, inventory control, and customer service, often supported by relevant experience or certifications such as ASE. Familiarity with dealership management systems (DMS), parts catalog software, and service scheduling tools is typically required. Outstanding leadership, problem-solving abilities, and effective communication are essential soft skills for excelling in this role. These skills ensure efficient workflow, high customer satisfaction, and profitability in dealership service and parts departments.
What are the most commonly searched types of Fixed Operations jobs in Tennessee? The most popular types of Fixed Operations jobs in Tennessee are:
Fixed Operations jobs near you
Infographic showing various Fixed Operations job openings in Tennessee as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $37,413 per year, or $18 per hour.
Fixed Operations Director

Fixed Operations Director

Reeder Chevrolet

Knoxville, TN

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Fixed Operations Director

We are a leading high volume Chevrolet dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Fixed Operations Director is responsible for overseeing daily operations of the service department and Parts Department ensuring exceptional customer satisfaction, maximizing departments profitability, and managing a team of department mangers, parts employees, service advisors, technicians, and support staff.

Responsibilities:

  • Oversee daily operations of the parts and service department, ensuring a smooth, efficient, and profitable workflow.
  • Manage, hire, and mentor a high-performing team of technicians and service advisors.
  • Act as a key point of contact between customers and the parts or service team, ensuring clear communication and a seamless customer experience.
  • Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
  • Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
  • Monitor performance metrics and implement process improvements to increase productivity and customer retention.
  • Ensure proper documentation of all parts and service transactions and maintenance of accurate service records.
  • Continuously seek ways to enhance the dealership’s reputation through positive customer experiences.
  • Comply with all company policies, procedures, and safety standards.
  • Other duties as assigned.

Qualifications:

  • Strong technical knowledge of automotive systems and repair procedures.
  • Proven experience managing a service department or team within a dealership or automotive environment.
  • Strong communication skills and basic match skills.
  • Exceptional leadership, interpersonal, and customer service skills.
  • Highly organized with the ability to multitask and prioritize effectively.
  • Professional, friendly demeanor with a commitment to customer satisfaction.
  • Valid driver’s license and a clean driving record.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply.  We are an equal opportunity employer and a drug-free workplace.


Apply