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Fixed Operations Manager Jobs in Andover, MA (NOW HIRING)

MarketSource

Field Service Consultant

Boston, MA · On-site

Provide technical assistance and fixed operations consultation to our dealer service personnel ... Manage STAR escalations- high buyback risk vehicles as identified in SalesForce Provide in ...

Tiugo

Senior Marketing Operations Manager

Boston, MA · Remote

Diagnosing and fixing lifecycle automation issues quickly and at the root Data, analytics, and ... Operations * Web analytics and tagging (GA4, Google Tag Manager) and the reporting built on that ...

Tiugo

Senior Marketing Operations Manager

Boston, MA · On-site

Diagnosing and fixing lifecycle automation issues quickly and at the root Data, analytics, and ... Operations * Web analytics and tagging (GA4, Google Tag Manager) and the reporting built on that ...

Tiugo

Senior Marketing Operations Manager

Boston, MA · Remote

Diagnosing and fixing lifecycle automation issues quickly and at the root Data, analytics, and ... Operations * Web analytics and tagging (GA4, Google Tag Manager) and the reporting built on that ...

Tiugo

Senior Marketing Operations Manager

Boston, MA · On-site +1

Diagnosing and fixing lifecycle automation issues quickly and at the root Data, analytics, and ... Operations * Web analytics and tagging (GA4, Google Tag Manager) and the reporting built on that ...

MarketSource

Field Service Consultant

Boston, MA · On-site

$90K - $91K/yr

Essential Job Functions: • Provide technical assistance and fixed operations consultation to our ... Manage STAR escalations- high buyback risk vehicles as identified in SalesForce • Provide in ...

MarketSource

Field Service Consultant

Boston, MA · On-site

Essential Job Functions: · Provide technical assistance and fixed operations consultation to our ... Manage STAR escalations- high buyback risk vehicles as identified in SalesForce · Provide in ...

Jaffarian Toyota

Automotive Service Manager

Haverhill, MA · On-site

$150K - $200K/yr

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury ... We are building a modern fixed operations environment where great people can thrive, grow, and lead ...

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All JobsFixed Operations JobsFixed Operations Manager JobsFixed Operations Manager Jobs in Andover, MA

Fixed Operations Manager information

See Andover, MA salary details

$31.4K

$64.3K

$120K

How much do fixed operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for fixed operations manager in Andover, MA is $64,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a fixed operations manager?

A Fixed Operations Manager oversees the service, parts, and sometimes the body shop departments in an automotive dealership. Their primary responsibilities include managing daily operations, ensuring high customer satisfaction, increasing profitability, and maintaining efficient workflow in these departments. They work closely with service advisors, technicians, and parts staff to coordinate repairs, maintenance, and parts sales. Effective Fixed Operations Managers also focus on staff training, process improvement, and meeting performance targets for the dealership.

How does a fixed operations manager typically collaborate with other departments within a dealership?

A Fixed Operations Manager works closely with the service, parts, and sometimes body shop departments to ensure smooth workflows and consistent customer satisfaction. They often coordinate with the sales department to align service promotions or resolve customer concerns that span multiple areas. Regular meetings and clear communication with department heads are common, facilitating unified goals and addressing operational challenges. This collaborative approach helps maximize efficiency, drive profitability, and support overall dealership success.

What are the key skills and qualifications needed to thrive as a fixed operations manager, and why are they important?

To thrive as a Fixed Operations Manager, you need a solid background in automotive service operations, inventory management, and customer service, typically supported by experience in dealership environments and sometimes a degree in business or automotive management. Familiarity with dealership management systems (DMS), repair order software, and manufacturer certification programs is highly valuable. Leadership, problem-solving, and strong communication skills help motivate teams and ensure customer satisfaction. These skills are essential for optimizing service department efficiency, driving revenue growth, and maintaining high customer loyalty in a competitive market.

What is the difference between Fixed Operations Manager vs Service Director?

AspectFixed Operations ManagerService Director
CredentialsExperience in automotive service, certifications like ASE or OEM-specific trainingSimilar certifications, often with additional leadership or business management credentials
Work EnvironmentOversees service, parts, and repair departments within a dealershipLeads the entire service department, focusing on operations, customer satisfaction, and profitability
Industry UsageCommonly used in automotive dealerships and repair shopsPrimarily used in larger dealerships or automotive groups with broader responsibilities

The Fixed Operations Manager and Service Director roles share similar credentials and work environments, both focusing on automotive service operations. However, the Service Director typically has a broader scope, overseeing the entire service department's strategic and operational aspects, especially in larger dealerships. The Fixed Operations Manager often handles day-to-day management, making these roles distinct yet closely related in the automotive industry.

What are popular job titles related to Fixed Operations Manager jobs in Andover, MA?

For Fixed Operations Manager jobs in Andover, MA, the most frequently searched job titles are:

What job categories do people searching Fixed Operations Manager jobs in Andover, MA look for?

The top searched job categories for Fixed Operations Manager jobs in Andover, MA are:

What cities near Andover, MA are hiring for Fixed Operations Manager jobs?

Cities near Andover, MA with the most Fixed Operations Manager job openings:

Fixed Operations Manager jobs near you
Infographic showing various Fixed Operations Manager job openings in Andover, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,272 per year, or $30.9 per hour.

Field Service Consultant

Boston, MA • On-site

MarketSource
Marketing • 10K+ employees
Learn more about MarketSourceexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

MarketSource rating

6.2

Company rating: 6.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

34th of 72 rated call and contact centers

Job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.

Essential Job Functions:

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers

Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction

Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty

Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

Manage STAR escalations- high buyback risk vehicles as identified in SalesForce

Provide in-dealership technical assistance

Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections

Troubleshoot and solve final repair attempt situations

Identify repair shop process improvements and proactive business planning with a focus on the customer

Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM

Provide support for C.A.G./engineering- providing on ground request support

Oversee Recall and Required Service Updates (RSU) follow-up and reduction

Establish yourself as a quality feedback liaison

Highly motivated, adaptive, and autonomous with the ability to deliver results

Entrepreneurial individual with a history of leadership and achievement

Excel in building positive working relationships, cost assessment and conflict resolution

Understanding of automotive dealership fixed operations

Ability to travel to dealerships within a designated area

Ability to communicate technical information to all levels within both the client and the dealerships

Ability to analyze data and create custom reports

Ability to effectively use MS Word, Excel, and other customized software

Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment

Ability to identify and react swiftly to issues that may arise

Excellent written, oral and presentation skills

Ability to tackle complex issues and develop innovative and practical solutions

Proficient with Microsoft Office; Work, PowerPoint, and Excel

Qualifications

Job Requirements:

Bachelor's Degree or equivalent work experience in lieu of degree

Master Technician Certification or equivalent experience in lieu of certification

2+ years of automotive experience

Dealership fixed operations experience preferred

Valid Driver's License to complete daily dealership visits

Occasional travel required

Additional InformationMarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Posted Salary RangeUSD $90,000.00 - USD $91,000.00 /Yr.Posting Information#INDJBEmployment Type: FULL_TIME

What MarketSource employees say

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Benefits

Hours and flexibility

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About MarketSource

Sourced by ZipRecruiter

MarketSource is a sales acceleration Company focused on delivering Better outcomes for many of the World’s most Iconic Brands. We Design and Operationalize Sales and Customer Experience Solutions for Companies in Retail and B2B Environments. Our solutions are Purpose Built and Tech enabled to deliver measurable improvements in Business outcomes. We live by a set of People focused Values that guide our relationships with each other and with our clients. By putting People First, working together to make others Successful, and Establishing a Rich and Empowered work culture, We create Opportunities for our people and the Businesses We Serve.

Industry

Marketing

Company size

10,000+ Employees

Headquarters location

Alpharetta, GA, US

Year founded

1974

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