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Fixed Operation Director Jobs in Virginia (NOW HIRING)

St. John's United

The Director of Accounting is a strategic and operational leader responsible for overseeing St ... fixed asset depreciation schedules Prepare and post monthly journal entries to the general ledger ...

CALIBRE Systems

Director, Contracts

Alexandria, VA · On-site

... strategic and operational leadership for all government contracting activities across the ... fixed-price) • Provide expert guidance on contract interpretation, compliance, and risk ...

SHR Consulting Group, LLC

Project Director

Bluemont, VA · On-site

$140K - $165K/yr

Maintain continuity of contractor operations and staffing throughout the period of performance ... Experience managing Firm-Fixed-Price Federal technology contracts. * Experience with Federal cloud ...

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All JobsFixed Operation JobsFixed Operation Director JobsFixed Operation Director Jobs in Virginia

Fixed Operation Director information

What is a fixed operation director?

Fixed Operation Directors are senior managers in automotive dealerships responsible for overseeing the service, parts, and sometimes body shop departments. Their primary role is to ensure these departments run smoothly, efficiently, and profitably. This includes managing staff, setting budgets, improving customer satisfaction, maintaining inventory, and ensuring compliance with industry standards. They play a crucial part in dealership success, as fixed operations often provide a steady source of revenue beyond vehicle sales.

How does a fixed operation director typically collaborate with other departments to improve service efficiency and customer satisfaction?

A Fixed Operation Director often works closely with the sales, parts, and finance departments to streamline processes and ensure a seamless customer experience. They coordinate with service advisors and technicians to balance workflow, reduce bottlenecks, and implement best practices that improve turnaround times. Regular meetings with department heads help align goals, address challenges, and create strategies for upselling services and retaining customers. This cross-department collaboration is key to driving dealership profitability and maintaining high service standards.

What are the key skills and qualifications needed to thrive as a fixed operation director, and why are they important?

To thrive as a Fixed Operation Director, you need comprehensive knowledge of automotive service operations, inventory management, and business analytics, typically supported by several years of industry experience and sometimes a relevant degree. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and manufacturer certification programs is often required. Exceptional leadership, organizational, and customer service skills help in managing teams and delivering a superior client experience. These competencies are vital for optimizing service profitability, enhancing operational efficiency, and maintaining high customer satisfaction in a competitive automotive environment.

What is the difference between Fixed Operation Director vs Service Manager?

AspectFixed Operation DirectorService Manager
CredentialsExperience in dealership operations, certifications like ASE or manufacturer-specific trainingSimilar certifications, often ASE or manufacturer training, with focus on service department management
Work EnvironmentOversees multiple departments within a dealership, including service, parts, and customer relationsManages daily operations of the service department, focusing on customer service and technician coordination
Industry UsageCommonly used in automotive dealerships to denote senior service operations leadershipUsed widely in automotive service centers to describe department-level management

The Fixed Operation Director and Service Manager roles both require automotive industry certifications and involve managing service-related operations. The Fixed Operation Director has a broader scope, overseeing multiple departments at a strategic level, while the Service Manager focuses on daily service department management. Both roles are essential for dealership success but differ in scope and responsibilities.

What are the most commonly searched types of Fixed Operation jobs in Virginia?

The most popular types of Fixed Operation jobs in Virginia are:

What are popular job titles related to Fixed Operation Director jobs in Virginia?

For Fixed Operation Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Fixed Operation Director jobs in Virginia look for?

The top searched job categories for Fixed Operation Director jobs in Virginia are:

What cities in Virginia are hiring for Fixed Operation Director jobs?

Cities in Virginia with the most Fixed Operation Director job openings:

Fixed Operation Director jobs near you

EXPERIENCED SHOP FOREMAN

Norfolk Truck Center- Hampton

Norfolk, VA • On-site

$65 - $85/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

NORFOLK TRUCK CENTER – Experienced Shop Foreman Join Our Team as an Experienced Shop Foreman at Norfolk Truck Center!

Are you a skilled leader with a passion for diesel truck repair? Norfolk Truck Center is seeking an experienced Shop Foreman to lead our talented team at our 736 Tidewater Drive location in Norfolk, VA! The main responsibility of the position includes ensuring that repairs are done correctly, efficiently, and safely by qualified technicians and that the service department maintains a consistently high level of customer service.

Norfolk Truck Center is a proud dealer of International, Battle Motors, and Dennis Eagle Trucks, as well as Cummins Engines and Eaton Transmissions. We provide OEM training courses — both online and in-person — and have manufacturer-required, state‑of‑the‑art diagnostic equipment.

Our Service Department operates a single shift from 7:30 AM to 4:00 PM, Monday through Friday, ensuring consistency and work‑life balance for our team. We offer:

  • Health, Dental, and Vision Insurance
  • Disability and Life Insurance
  • 401(k) program
  • Annual boot reimbursement up to $75.00
  • ASE training reimbursement
  • CDL Testing and Physicals
ESSENTIAL DUTIES
  • Ensures that all repairs are assigned to technicians properly trained to perform specific repairs, according to employees’ competence, abilities, and shop capacity.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Monitor repair progress and address any deviations in completion time.
  • Work to ensure every repair is timely and within budget, keeping our customers satisfied.
  • Provides technical support for technicians when necessary.
  • Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment.
  • Monitors technicians’ daily productivity and shop production to encourage continuous improvement.
  • Maintain open communication with management team regarding job status, updates, and changes.
  • Will need to open the shop prior to tech arrival, and be the last one to leave to ensure all techs have left.
OTHER DUTIES Operational Oversight
  • Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Interacts with service advisors for planning of repair orders, as well as ensuring that service work in progress is meeting expectations.
  • Ensures repairs are charged out correctly.
  • Accounts for all repair order documents; ensures that none are missing and are all processed correctly.
  • Reports problems to the Service Manager and/or Fixed Operations Director.
  • Ensures the proper care, storage, and inventory of special tools.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Other duties as assigned.
Compliance and Safety
  • Understands and keeps abreast of, and compliance with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
  • Represents Norfolk Truck Center professionally — a tech uniform will be provided.
Leadership Responsibilities
  • Assists technicians in developing their skills.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Lead and mentor our talented team of technicians, helping them develop their skills and advance their careers.
  • Promotes cooperation and teamwork among technicians and support staff.
REQUIRED SKILLS
  • 3+ years of experience in diesel truck shop
  • 3+ years in a leadership role or service dispatch role
  • Customer service and leadership qualities
  • Exceptional problem‑solving, conflict resolution, and communication skills
  • Driver’s License required, CDL a plus
  • Proficient with computers and basic office applications
  • Familiarity with dealership management software (like CDK) is preferred
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