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Fixed Operation Director Jobs in Virginia (NOW HIRING)

Camping World

Fixed Operations Director

Thornburg, VA · On-site

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the ...

Stand Together

Director of Engineering - BTP

Arlington, VA · On-site

$120 - $150/hr

Work with the Director of 24/7 Operations on platform reliability and uptime through summer launch ... fixing * Background in a startup, early-stage, or entrepreneurial environment * Track record of ...

Cooley

Director of IP Operations

Reston, VA · On-site

Oversee IP systems team, including responsibility for the efficient operation of the IP Management ... Manage fixed fee and flat fee billing structure, analysis of costs, competitive data, and ...

Cooley LLP

Director of IP Operations

Reston, VA

Oversee IP systems team, including responsibility for the efficient operation of the IP Management ... Manage fixed fee and flat fee billing structure, analysis of costs, competitive data, and ...

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Fixed Operation Director information

How does a fixed operation director typically collaborate with other departments to improve service efficiency and customer satisfaction?

A Fixed Operation Director often works closely with the sales, parts, and finance departments to streamline processes and ensure a seamless customer experience. They coordinate with service advisors and technicians to balance workflow, reduce bottlenecks, and implement best practices that improve turnaround times. Regular meetings with department heads help align goals, address challenges, and create strategies for upselling services and retaining customers. This cross-department collaboration is key to driving dealership profitability and maintaining high service standards.

What is a fixed operation director?

Fixed Operation Directors are senior managers in automotive dealerships responsible for overseeing the service, parts, and sometimes body shop departments. Their primary role is to ensure these departments run smoothly, efficiently, and profitably. This includes managing staff, setting budgets, improving customer satisfaction, maintaining inventory, and ensuring compliance with industry standards. They play a crucial part in dealership success, as fixed operations often provide a steady source of revenue beyond vehicle sales.

What are the key skills and qualifications needed to thrive as a fixed operation director, and why are they important?

To thrive as a Fixed Operation Director, you need comprehensive knowledge of automotive service operations, inventory management, and business analytics, typically supported by several years of industry experience and sometimes a relevant degree. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and manufacturer certification programs is often required. Exceptional leadership, organizational, and customer service skills help in managing teams and delivering a superior client experience. These competencies are vital for optimizing service profitability, enhancing operational efficiency, and maintaining high customer satisfaction in a competitive automotive environment.

What is the difference between Fixed Operation Director vs Service Manager?

AspectFixed Operation DirectorService Manager
CredentialsExperience in dealership operations, certifications like ASE or manufacturer-specific trainingSimilar certifications, often ASE or manufacturer training, with focus on service department management
Work EnvironmentOversees multiple departments within a dealership, including service, parts, and customer relationsManages daily operations of the service department, focusing on customer service and technician coordination
Industry UsageCommonly used in automotive dealerships to denote senior service operations leadershipUsed widely in automotive service centers to describe department-level management

The Fixed Operation Director and Service Manager roles both require automotive industry certifications and involve managing service-related operations. The Fixed Operation Director has a broader scope, overseeing multiple departments at a strategic level, while the Service Manager focuses on daily service department management. Both roles are essential for dealership success but differ in scope and responsibilities.

What are the most commonly searched types of Fixed Operation jobs in Virginia? The most popular types of Fixed Operation jobs in Virginia are:
What are popular job titles related to Fixed Operation Director jobs in Virginia? For Fixed Operation Director jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Fixed Operation Director jobs in Virginia look for? The top searched job categories for Fixed Operation Director jobs in Virginia are:
What cities in Virginia are hiring for Fixed Operation Director jobs? Cities in Virginia with the most Fixed Operation Director job openings:
Fixed Operation Director jobs near you

Fixed Operations Director

Camping World

Thornburg, VA • On-site

$95K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Camping World rating

5.7

Company rating: 5.7 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

458th of 732 rated retailers

Job description

Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction.


What You'll Do:

  • Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location

  • Ensure a consistently high level of internal and external customer satisfaction throughout the service department

  • Drive profitability through increased sales, gross profit, P&L management, and labor cost control

  • Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices

  • Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy

  • Create and maintain strong working relationships with external vendors

  • Meet or exceed monthly budget projections

  • Maintain a safe and functional working environment


What You'll Need to Have for the Role:

  • Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred

  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment

  • Knowledge of RV's and RV systems is a plus

  • Strong written and verbal communication skills

  • Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)

  • Intermediate or better skills in MS Office (Word, Excel, Outlook)

  • Ability to read and analyze P&L reports

  • Valid driver's license required

  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

  • Prolonged periods of standing, stooping, crawling, and bending

  • Exposure to heights and hazards related to working with electrical and welding equipment

  • Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $145,000 or more. This is a commission-based role with uncapped commissions.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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