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Fix Protocol Support Jobs (NOW HIRING)

Ridgeline

Lead Partnerships Manager

Reno, NV · On-site +1

Own the configuration and customization of FIX messages, tags, and protocols aligned with Ridgeline's OMS * Support expansion into new asset classes and trading regions-including fixed income ...

BuzzClan

Application Support Engineer

Manhattan, NY · On-site

Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution ... Proven experience providing L2/L3 application support, including incident triage, root cause ...

New

TransFICC

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

You will work alongside our customer support manager, technology teams, and product owners to help ... Have a solid understanding of FIX protocol and electronic trading systems * Be confident with ...

TransFICC

Customer Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

You will work alongside our customer support manager, technology teams, and product owners to help ... Have a solid understanding of FIX protocol and electronic trading systems * Be confident with ...

Schonfeld

Platform Support Engineer

New York, NY · On-site

$110K - $120K/yr

Experience with supporting FIX protocol * An understanding of monitoring, and performance management We'd love if you had: * Experience performing FIX certification/onboarding * Experience with NFS ...

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How much do fix protocol support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for fix protocol support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FIX Protocol Support specialist, and why are they important?

To thrive as a FIX Protocol Support specialist, you need a solid understanding of the FIX protocol, financial markets, and troubleshooting skills, often supported by a degree in computer science, finance, or related fields. Familiarity with trading platforms, network monitoring tools, and ticketing systems like Jira, as well as knowledge of scripting or SQL, is commonly required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are critical soft skills for this role. These skills ensure swift resolution of technical issues, minimize trading disruptions, and maintain trust with clients and stakeholders in high-stakes financial environments.

What is the next level after technical support engineer?

The next level after a technical support engineer is typically a senior support engineer or support team lead, focusing on more complex issues and mentoring junior staff. Advancement may also include roles such as support manager, systems engineer, or specialized technical roles requiring additional certifications or expertise in specific protocols or tools.

What are FIX Protocol Support specialists?

FIX Protocol Support specialists are professionals who provide technical assistance for the Financial Information eXchange (FIX) protocol, which is a standard electronic communications protocol used to facilitate real-time exchange of securities transactions and market information. Their responsibilities typically include troubleshooting connectivity issues, monitoring message flows, onboarding clients, and ensuring smooth integration between trading systems. They work closely with traders, developers, and external clients to resolve technical problems and ensure effective communication between trading platforms. Strong knowledge of the FIX protocol, networking, and financial markets is essential for this role.

What are some common challenges faced by professionals in FIX Protocol Support roles, and how can these be addressed?

Professionals working in FIX Protocol Support often encounter challenges such as troubleshooting connectivity issues, interpreting FIX message logs, and managing multiple client integrations simultaneously. These challenges require strong analytical skills, attention to detail, and the ability to communicate technical information clearly to both technical and non-technical stakeholders. To address these issues, staying current with FIX standards, using robust monitoring tools, and fostering close collaboration with development and QA teams can greatly improve efficiency and client satisfaction.

What are good future proof jobs?

Fix Protocol Support roles involve maintaining and troubleshooting network communication protocols, which are essential in technology infrastructure. Jobs in cybersecurity, cloud computing, and software development are also considered future-proof due to ongoing digital transformation and high demand for technical skills. Developing expertise in programming, networking, and certifications like CompTIA or Cisco can enhance long-term career stability.

Is tech support an entry level job?

Tech support roles, including Fix Protocol Support positions, are often entry-level jobs that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles.

Which IT job is AI proof?

Fix Protocol Support is a specialized IT role focused on maintaining and troubleshooting communication protocols, which are less susceptible to automation due to their complexity and need for expert judgment. Jobs requiring deep understanding of legacy systems, manual problem-solving, and critical thinking are generally more resistant to AI automation. However, no IT job is entirely AI-proof, but roles emphasizing human oversight and complex troubleshooting tend to be more secure.

What is the difference between Fix Protocol Support vs Trading Support Specialist?

AspectFix Protocol SupportTrading Support Specialist
Required CredentialsKnowledge of FIX protocol, certifications in finance or ITFinancial industry certifications, technical knowledge
Work EnvironmentFinancial firms, trading platforms, IT teamsTrading desks, brokerage firms, financial institutions
Employer & Industry UsageUsed in electronic trading, market data firmsUsed in brokerage, asset management, trading firms

Fix Protocol Support primarily focuses on maintaining and troubleshooting FIX protocol communications used in electronic trading. Trading Support Specialists handle broader trading operations, including order management and client support. While both roles require financial and technical knowledge, Fix Protocol Support is more specialized in communication protocols, whereas Trading Support Specialists have a wider scope in trading activities.

More about Fix Protocol Support jobs
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Fix Protocol Support jobs near you
Equities Trade Support Consultant

Equities Trade Support Consultant

Alpha Net Consulting LLC

Manhattan, NY • On-site

Other

Posted 18 days ago

Job description

Title: Equities Trade Support Consultant (Urgent requirement)

Location: NYC, NY

Duration: 6 months (C2H)

Visa: CITIZEN, , EAD

MOI: Video + Onsite (Mandatory)

Important notes:

  1. Resource needed 14+ Years of Exp.
  2. Need Proper LinkedIn (300+ Connections, 2-3 years Old and Profile) DL and Visa with good Communication Skills Communication should be 10/10.
  3. This is Mizuho Equities Trade Support position which is onsite in NYC (No Hybrid)
  4. Candidates must be local to NYC. Last interview is onsite (No exceptions)
  5. Trade Support Team supporting Equities applications.

Info from call with the team:

  • Must have experience working on Equities team.
  • Must have experience supporting Equities Traders.
  • Must have FIX protocols experience.
  • Must have some OMS experience. They use FlexTrade, but are open to others (Fidessa, Charles River, etc.).
  • Front Office position, will also deal with compliance, middle and back office, COO, etc.
  • Sit on Trade Floor (40-50 Traders)
  • Strong support experience on the business side of Equities.
  • Strong troubleshooting skills.
  • Work day is 8:00-5:00, 100% onsite (4 days onsite down the road).

Job Description:

  • Provide direct front-office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
  • Monitor trading platforms and FIX network connectivity to ensure system stability and availability
  • Diagnose and resolve real-time trading issues, including detailed investigation of compliance-related inquiries
  • Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
  • Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
  • Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
  • Share end-to-end business workflows with Support and QA teams to strengthen regression testing and operational readiness
  • Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation
  • Over 5 years of experience supporting mission-critical front-office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
  • Strong understanding of high-touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
  • Proven experience handling regulatory and compliance-driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
  • Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
  • Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
  • Excellent written and verbal communication skills, with the ability to convey complex technical issues to non-technical stakeholders
  • Strong analytical and problem-solving skills with a high level of attention to detail
  • Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast-paced, high-pressure trading environment
  • Experience with scripting and automation tools is a plus

Soft Skills:

  • Highly self-motivated with a strong sense of drive and accountability
  • Confident, dependable, and consistently reliable
  • Proven ability to work independently on complex issues and projects
  • Effective collaborator with strong teamwork skills
  • Excellent written and verbal communication abilities
  • Strong critical thinking and problem-solving skills
  • Detail-oriented with solid documentation and reporting capabilities

Education Requirement: Computer Science Degree

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