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Fix Client Onboarding Jobs (NOW HIRING)

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

... client's onboarding and on-going operations, and ensure adoption and robust use of Hoptek solution. He/She will also review customer data and conduct detailed analytics to check and fix data quality ...

Rockstar

Client Experience Manager

New York, NY · On-site +1

... them how to fix it - they figure out what needs to happen, execute, and build the process that ... Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager the team can rely on ...

Rockstar

Client Experience Manager

New York, NY

... them how to fix it - they figure out what needs to happen, execute, and build the process that ... Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager the team can rely on ...

Prosper Health

Client Experience Manager

New York, NY · On-site +1

... you how to fix it - you figure out what needs to happen, execute, and build the process that ... Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on ...

Prosper Health

Client Experience Manager

New York, NY · Remote

... you how to fix it -- you figure out what needs to happen, execute, and build the process that ... Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on ...

Steer

Manager of Onboarding

OR · On-site +1

You don't just fix symptoms; you find the root cause of friction and build a process to kill it for ... a client. Must Have: * 3+ years in a leadership or management role within Onboarding ...

Steer

Manager of Onboarding

OR · On-site +1

You don't just fix symptoms; you find the root cause of friction and build a process to kill it for ... a client. Must Have: * 3+ years in a leadership or management role within Onboarding ...

Steer

Manager of Customer Onboarding

OR · On-site +1

You don't just fix symptoms; you find the root cause of friction and build a process to kill it for ... a client. Must Have: * 3+ years in a leadership or management role within Onboarding ...

Steer

Manager of Customer Onboarding

OR · On-site +1

You don't just fix symptoms; you find the root cause of friction and build a process to kill it for ... a client. Must Have: * 3+ years in a leadership or management role within Onboarding ...

T2Group

Onsite IT Support Technician

Redondo Beach, CA · On-site

$22.75 - $31.25/hr

... fix, communicate next steps, and document the outcome. • Support account, access, MFA, group ... client onboarding requirements. Preferred • Experience with Intune, Autopilot, endpoint ...

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All JobsFix Client Onboarding Jobs

Fix Client Onboarding information

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$14

$32

$53

How much do fix client onboarding jobs pay per hour?

As of May 30, 2026, the average hourly pay for fix client onboarding in the United States is $32.02, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FIX Client Onboarding Specialist, and why are they important?

To thrive as a FIX Client Onboarding Specialist, you need strong knowledge of the Financial Information eXchange (FIX) protocol, a background in finance or computer science, and experience with trade lifecycle management. Familiarity with FIX engines, ticketing systems, and tools like Wireshark or log analyzers, as well as understanding of APIs and network protocols, is typically required. Excellent problem-solving skills, attention to detail, and effective client communication are critical soft skills for this role. These competencies ensure seamless client integration, minimize onboarding errors, and foster strong client relationships in high-stakes financial environments.

What are some common challenges faced during the FIX client onboarding process, and how can they be addressed?

A common challenge in FIX client onboarding is managing the technical integration between the client's systems and the firm's FIX infrastructure, which often involves troubleshooting connectivity issues and ensuring message formats are compliant. Additionally, coordinating between internal teams (such as technology, compliance, and account management) and external clients requires strong communication and project management skills. To address these challenges, it's important to have a thorough understanding of FIX protocol standards, maintain clear documentation, and set realistic timelines with all stakeholders. Proactive testing and regular status updates also help prevent miscommunication and delays.

What is Fix Client Onboarding?

Fix Client Onboarding refers to the process of integrating new clients onto a company's systems or platforms using the Financial Information eXchange (FIX) protocol. This typically involves setting up electronic trading connections, configuring software, and ensuring that clients can securely and efficiently transmit trading messages. The onboarding process may include technical testing, compliance checks, and client training to ensure smooth operations. Effective FIX client onboarding is crucial for timely and accurate trade execution in financial markets.

What is the difference between Fix Client Onboarding vs Fix Client Support?

AspectFix Client OnboardingFix Client Support
Primary FocusGuiding new clients through the onboarding process, ensuring smooth setup and initial engagementProviding ongoing assistance and troubleshooting for existing clients
Required SkillsCustomer service, communication, technical setup knowledgeProblem-solving, technical support, communication
Work EnvironmentInitial client interaction, onboarding sessions, trainingHelp desks, support tickets, remote assistance
Common UsageDuring client acquisition and setup phasesPost-onboarding, ongoing client retention

While both roles involve client interaction, Fix Client Onboarding focuses on guiding new clients through the initial setup, whereas Fix Client Support provides ongoing assistance after onboarding. Understanding these differences helps organizations assign the right responsibilities and improve client satisfaction.

More about Fix Client Onboarding jobs
What cities are hiring for Fix Client Onboarding jobs? Cities with the most Fix Client Onboarding job openings:
What states have the most Fix Client Onboarding jobs? States with the most job openings for Fix Client Onboarding jobs include:
What job categories do people searching Fix Client Onboarding jobs look for? The top searched job categories for Fix Client Onboarding jobs are:
Fix Client Onboarding jobs near you
Infographic showing various Fix Client Onboarding job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 74% Full Time, and 23% Contract. Highlights an 57% Physical, and 43% Remote job distribution, with an average salary of $66,610 per year, or $32 per hour.

Customer Excellence Lead

HOPTEK

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

Job Description
About us
Hoptek was born when Kearney brought its transportation and tech expertise together to deliver a breakthrough technology solution. Our AI-powered system helps fleets to plan better to optimize asset utilization and reduce waste, adapt smarter to deliver updated decisions as networks evolve and change, and execute faster by automating manual process to help operators drastically boost their performance. Hoptek is rapidly evolving into a trusted cloud-based solution providers to carriers, brokers, and shippers, in the North American $500B truck load industry.
Overview of the role
The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution.
In this role, the candidate will leverage Hoptek's core customer support capabilities and processes to proactively engage with customers through client's onboarding and on-going operations, and ensure adoption and robust use of Hoptek solution. He/She will also review customer data and conduct detailed analytics to check and fix data quality issues and dispatch operations issues.
He/She will serve as a primary liaison to the customer and ensure all customer issues & tickets through onboarding and operations are resolved. He/she will develop strong customer relationships, execute rigorous process and capabilities to help customer excellence, create and provide customer training, evaluate and analyze customer needs, and promote customer loyalty.
Responsibilities
  • Serve as primary liaison with customer, establish strong customer support processes that enable customer change management, and drive accelerated adoption & consumption of services
  • Manage all key actions and outcomes to deliver best-in-class customer experience starting with customer on-boarding all the way to on-going operations support
  • Accelerate adoption of Hoptek solution to deliver customer value and business outcomes; Increase customer revenues (ARR) and customer lifetime value
  • Identify additional customer value propositions, and provide feedback to product leads and software engineering team to fix product issues and enhance features
  • Support customer onboarding by conducting onboarding workshops, mapping customer data to Hoptek, and ensuring end-to-end activation of Hoptek solution
  • Drive customer change management through managing customer data quality, understanding customer operations requirements, and resolving issues quickly
  • Work with Data analytics engineers to conduct analysis to draw insights from the customer data to improve customer adoption, drive customer value

Requirements
  • Bachelor's Degree in engineering, computer science or related field from a reputable US university required; Masters preferred
  • 0-3 years of experience in customer excellence for a SaaS or technology company, supporting customer on-boarding and operations
  • Analytical thinker with very strong problem solving and decision-making skills, with abililty to conduct detailed data analytics on customer data
  • Experience with data analysis (SQL, Intermediate Excel, Python) with working knowledge of tools needed to conduct analysis
  • Strong leadership capabilities and ability to motivate, inspire and create followership within customer excellence and across Hoptek
  • Strong relationship building, active listening and communication skills

Benefits
  • Hoptek offers a portfolio of benefits very competitive with the industry we play in Equal Employment Opportunity and Non-Discrimination.
  • Kearney prides itself on providing a culture that allows employees to bring their best selves to work every day. Our people can feel comfortable, confident, and joyful to do great things for our firm, our colleagues, and our clients. That's why, Kearney is committed to building a diverse, unbiased and inclusive workforce. Kearney is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person's gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in consulting are encouraged to apply.

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