The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is โUPOโs Washington: A city of thriving communities and self-sufficient residentsโ; our Mission is โUniting People with Opportunities.โ
All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.
POSITION: EBT Center Supervisor
DIVISION/OFFICE: Community Health Division/EBT Program
BULLETIN No: 05062026
SALARY RANGE: $50,000-$60,000(Commensurate with experience)
OPENING DATE: June 22, 2026
CLOSING DATE: Open until filled
FIRST SOURCE: N/A
MAJOR DUTIES:
Responsible for the supervision of the creation of Electronic Benefits Transfer cards for clients approved by the Department of Human Servicesโ Economic Security Administration (ESA)
BRIEF DESCRIPTION
Responsible for the supervision of the processing, creation, distribution, and activation of benefit cards for clients referred, following verification and validation of eligibility. Maintain system integrity by processing clients in accordance with established rules and regulations. Document card creation and obtain signature from clients once card is received. Obtain final authorization prior to card activation. Provide instructions to clients regarding the rules, regulations, and responsibilities of card usage. Report possible fraudulent activity and misuse of benefits immediately to the Program Manager and Division Director. Facilitate the receipt of replacement cards and proper verification and documentation of client data and information in a timely manner. Maintain files and status logs on client activities and maintains daily reports pertaining to the issuance of cards to clients. Track the usage of card stock and forms, necessary for effective operation of the center. Ensure card stock is available and sufficiently stocked at all times. Complete required paperwork daily. Review and verify records ensuring that files contain appropriate documents before submission to the Program Manager. Report computer system outages and equipment problems in a timely manner. Respond to customer questions, complaints, and requests for service in a timely manner. Participate in meetings and trainings. Perform temperature scans for visitors, contractors, customers, employees on an as needed basis.
MINIMUM QUALIFICATIONS:
High School diploma. Ability to maintain confidentiality and work with people from diverse backgrounds. Two years progressively responsible experience in customer service or data entry. Priority will be given to candidate experienced in dealing with low-income population.
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
DESIRED QUALIFICATIONS:
Associates Degree in human services or related field plus experience in providing customer service in high volume environment. Ability to communicate effectively in writing and orally.
OTHER REQUIREMENTS:
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
POSITION ELIGIBLE FOR
WORKING REMOTELY: o YES n NO
Competitive Benefits:
- Health/Kaiser, 70/30 split
- Dental/MetLife, all employees paid
- Vision/VSP, all employees paid
- 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
- Sick Leave 4.5 Hours Every Pay Period
- Vacation Leave 4.5 Hours Every Pay Period
- 2 Personal Days
- Paid Holiday
This position IS in the collective bargaining unit of the CWA Union.
This is a Safety Sensitive position.
To be considered for this position:
Submit your cover letter and resume to the Career Center Online.
UPO is an Equal Opportunity Employer