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First Data Merchant Services Jobs (NOW HIRING)

Photon

Lead Data Engineer | Onsite - Delaware

Wilmington, DE · On-site

$111K - $133K/yr

... first data contracts ( JSON Schema/Avro/Protobuf ). * Experience architecting data catalog tooling and PII classification/data regulation compliance (critical given financial-services context)

Anatta Design

Data Engineer (Contract)

Charleston, SC · Remote

$117K - $140K/yr

Architect and optimize warehouse-first data models to support analytics, marketing, and operational ... Recommend architectural improvements to improve performance, reliability, and scalability Service ...

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First Data Merchant Services information

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$63

How much do first data merchant services jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for first data merchant services in the United States is $32.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $39.42 per hour, depending on experience, location, and employer.

What is a First Data Merchant Services?

A First Data Merchant Services job typically involves working in payment processing, financial technology, or customer support roles focused on helping businesses accept and manage electronic payments. Employees may handle tasks such as merchant account setup, transaction troubleshooting, fraud prevention, and customer inquiries. Positions can range from sales and account management to technical support and software development. Working in this field requires strong communication, problem-solving skills, and knowledge of payment processing systems.

What are the key skills and qualifications needed to thrive in the First Data Merchant Services position?

To excel at First Data Merchant Services, strong sales acumen, knowledge of payment processing solutions, and a background in business development are essential. Familiarity with CRM software, payment terminals, and industry compliance standards such as PCI DSS is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build client relationships and address merchant needs. These skills ensure effective management of merchant accounts, the ability to sell complex solutions, and sustained client satisfaction in a highly competitive fintech environment.

What types of businesses and clients do professionals at First Data Merchant Services typically work with?

Professionals at First Data Merchant Services commonly support a diverse range of clients, including small businesses, retail chains, restaurants, and e-commerce enterprises. Their responsibilities involve understanding the unique payment processing needs of each client, recommending tailored solutions, and ensuring smooth onboarding. You can expect to work closely with business owners, finance teams, and technical staff to set up payment systems and provide ongoing support. This role often involves a mix of field work and collaboration with internal teams such as technical support, risk management, and customer service, providing a dynamic and varied work environment.

What cities are hiring for First Data Merchant Services jobs?

Cities with the most First Data Merchant Services job openings:

What are the most commonly searched types of First Data Merchant Services jobs?

The most popular types of First Data Merchant Services jobs are:

What states have the most First Data Merchant Services jobs?

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What job categories do people searching First Data Merchant Services jobs look for?

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First Data Merchant Services jobs near you
Infographic showing various First Data Merchant Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,986 per year, or $32.2 per hour.

Merchant Services Representative - Charlotte, NC Market

Towne Family of Companies

Charlotte, NC • On-site

$15.25 - $19.50/hr

Other

Re-posted 18 days ago

Job description

Primary Purpose:
Provides implementation and training support to new and existing merchants. Escalation point for customer service.
Essential Responsibilities:
Merchant Customer Service
  • Maintain an in-depth understanding of the software and equipment members are using.
  • Assist merchants with the implementation of third-party software.
  • Educates customers on product functionality and value to increase the level of satisfaction and success members experience.
  • Act as the point of escalation for customer service inquiries.
  • Work with the members to solve complex onboarding and integration issues.
  • Ensure that obstacles during the onboarding process are handled, either directly or by bringing to the attention of management.
  • Stay abreast of product and systems developments.
  • Researching, troubleshooting, and resolving issues for our members POS systems.
  • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.
  • Maintain and control equipment inventory.
  • Provide support to new and existing members including transaction and batch questions, settlement and ACH questions, statement reviews, troubleshooting merchant equipment, account balancing, risk reviews, dispute process, and general PCI questions.
  • Provide merchant documentation to processor including research requests, cost analysis and bid requests, equipment orders, coding requests, and account maintenance forms.
  • Download and reprogram merchant terminals and provide on-site installation and training.
  • Assist members and provide general guidance on the use and functionality of equipment, systems and third-party software sold through processor relationship.
  • Resolve POS gateway and software inquiries.
  • Assist members with enrollment on client portal(s), reset passwords, and answer general questions on functionality of the portals.
  • Provide clear, prompt, detailed, empathetic, friendly, professional, personalized, and customer-oriented support always.
  • Promptly answer and return calls providing information about products and services while obtaining details about questions and issues to provide assistance and follow up until resolution.
  • Monitor the Merchant Support emails inbox and respond accordingly and promptly.
  • Handle member inquiries and complaints with tack and professionalism.
  • Track tickets and member interactions; recording details of inquiries, issues, complaints, and comments, as well as actions taken.
  • Assist with resolving complex member inquiries, issues, and/or complaints in a timely manner striving for total member satisfaction.
  • Adapt easily to change, working in an environment requiring flexibility to meet unexpected demands.
  • Be self-managed to complete the task at hand and proactively pursue other work as tasks are completed.
  • Keep Manager appraised of situations requiring their attention and escalate unresolved member issues to as necessary.
  • Work as part of a highly motivated service and support team welcoming feedback while contributing to building team spirit.
  • Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues.
  • Partner with Sales teams to provide product input for POS solutions.
Administrative Responsibilities
  • Enter merchant account data and changes on Bank system.
  • Maintain and create merchant reporting as requested.
  • Gather and analyze merchant data.
  • Additional responsibilities as requested.
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Minimum Required Skills & Competencies:
  • Strong listening, verbal, and written communication skills are essential.
  • Attention to detail.
  • Excellent interpersonal skills—patience, understanding and empathy for the customer.
  • Team player; results-driven, data-gathering problem solver.
  • Driven to dig into the details of an issue or process to solve member problems.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Conduct extensive research and follow-up on concerns raised by customers.
  • Strong organizational skills.
  • Advanced computer skills (Excel (formulas & pivot tables, Word (form creating), Power Point, Adobe, and Outlook).
  • Strong Interest and aptitude for technology and professional development.
  • Continuous development of payments industry knowledge and awareness of technology trends in payments.
  • Ability to work well under pressure and meet deadlines in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative.
  • Extensive experience within the merchant industry.
  • 3+ years of banking experience.
Desired Skills & Competencies:
  • Proficiency with existing banking systems.
  • Experience in a sales environment.
  • Bachelor’s Degree.
Physical Requirements:
  • Exert up to/carry 25 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not be substantially exposed to adverse environmental conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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