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First Data Merchant Services Jobs in Michigan (NOW HIRING)

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First Data Merchant Services information

See Michigan salary details

$38.8K

$113.1K

$154.7K

How much do first data merchant services jobs pay per year?

As of Aug 6, 2026, the average yearly pay for first data merchant services in Michigan is $113,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,800.00 and $119,800.00 per year, depending on experience, location, and employer.

What types of businesses and clients do professionals at First Data Merchant Services typically work with?

Professionals at First Data Merchant Services commonly support a diverse range of clients, including small businesses, retail chains, restaurants, and e-commerce enterprises. Their responsibilities involve understanding the unique payment processing needs of each client, recommending tailored solutions, and ensuring smooth onboarding. You can expect to work closely with business owners, finance teams, and technical staff to set up payment systems and provide ongoing support. This role often involves a mix of field work and collaboration with internal teams such as technical support, risk management, and customer service, providing a dynamic and varied work environment.

What are the key skills and qualifications needed to thrive in the First Data Merchant Services position?

To excel at First Data Merchant Services, strong sales acumen, knowledge of payment processing solutions, and a background in business development are essential. Familiarity with CRM software, payment terminals, and industry compliance standards such as PCI DSS is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build client relationships and address merchant needs. These skills ensure effective management of merchant accounts, the ability to sell complex solutions, and sustained client satisfaction in a highly competitive fintech environment.

What is a First Data Merchant Services?

A First Data Merchant Services job typically involves working in payment processing, financial technology, or customer support roles focused on helping businesses accept and manage electronic payments. Employees may handle tasks such as merchant account setup, transaction troubleshooting, fraud prevention, and customer inquiries. Positions can range from sales and account management to technical support and software development. Working in this field requires strong communication, problem-solving skills, and knowledge of payment processing systems.

What are the most commonly searched types of First Data Merchant Services jobs in Michigan? The most popular types of First Data Merchant Services jobs in Michigan are:
What are popular job titles related to First Data Merchant Services jobs in Michigan? For First Data Merchant Services jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching First Data Merchant Services jobs in Michigan look for? The top searched job categories for First Data Merchant Services jobs in Michigan are:
First Data Merchant Services jobs near you
Infographic showing various First Data Merchant Services job openings in Michigan as of July 2026, with employment types broken down into 44% Full Time, and 56% Part Time. Highlights an 100% In-person job distribution, with an average salary of $113,060 per year, or $54.4 per hour.

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

89th of 170 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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