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Fire Alarm Service Manager Jobs (NOW HIRING)

Arapahoe Fire

Fire Alarm Service Technician

Aurora, CO · On-site

$30 - $45/hr

... management. Coordinate with customers, monitoring companies, inspectors, and other trades as ... servicing, and troubleshooting commercial fire alarm systems. Strong understanding of conventional ...

Impact Fire Services, LLC

Worcester, Massachusetts Area Position Summary This position reports directly to the Fire Alarm Service Manager or their designated representative. The technician is responsible for servicing and ...

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How much do fire alarm service manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fire alarm service manager in the United States is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $28.85 per hour, depending on experience, location, and employer.

What does a fire alarm service manager do?

A Fire Alarm Service Manager oversees the installation, maintenance, and repair of fire alarm systems in various buildings. They are responsible for managing a team of technicians, ensuring that all work complies with local and national fire safety codes. Additionally, they coordinate inspections, handle customer service issues, and manage scheduling and budgeting for fire alarm service projects. Their role is critical in ensuring the safety and compliance of fire detection systems for clients.

What are the key skills and qualifications needed to thrive as a fire alarm service manager?

To thrive as a Fire Alarm Service Manager, you need in-depth knowledge of fire alarm systems, relevant codes, and project management, typically backed by industry certifications such as NICET and experience in fire protection services. Familiarity with fire alarm panel programming, CAD software, and service management platforms is crucial for daily operations. Strong leadership, problem-solving, and customer communication skills help you effectively manage teams and client relationships. These abilities ensure compliance, safety, and efficient service delivery in a highly regulated industry.

What are some common challenges faced by fire alarm service managers, and how can they be addressed?

Fire Alarm Service Managers often face challenges such as coordinating schedules for service technicians, ensuring compliance with evolving fire safety regulations, and managing client expectations during urgent repairs or inspections. Addressing these challenges requires strong organizational skills, regular training on code changes, and clear communication with both clients and team members. Building a proactive maintenance schedule and fostering a collaborative team environment can also help prevent last-minute emergencies and ensure consistent service quality.

What is the difference between Fire Alarm Service Manager vs Fire Alarm Technician?

AspectFire Alarm Service ManagerFire Alarm Technician
CertificationsNICET Level II/III, State licensingNICET Level I/II, manufacturer training
Work EnvironmentSupervisory, administrative, field oversightHands-on installation, maintenance, testing
ResponsibilitiesManaging service teams, scheduling, client communicationPerforming inspections, troubleshooting, repairs

The Fire Alarm Service Manager oversees service operations, manages teams, and coordinates client projects, requiring advanced certifications and leadership skills. In contrast, the Fire Alarm Technician focuses on installing, maintaining, and repairing fire alarm systems directly in the field. Both roles are essential in the fire safety industry but differ mainly in scope, responsibilities, and required credentials.

What cities are hiring for Fire Alarm Service Manager jobs?

Cities with the most Fire Alarm Service Manager job openings:

What states have the most Fire Alarm Service Manager jobs?

States with the most job openings for Fire Alarm Service Manager jobs include:

What are popular job titles related to Fire Alarm Service Manager jobs?

For Fire Alarm Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Fire Alarm Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,666 per year, or $25.8 per hour.

Fire Alarm Service Supervisor

Englewood, CO • On-site

Integrity Fire Safety Services
Facilities Support Services • 51 - 200 employees
Learn more about Integrity Fire Safety Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Fire Alarm Service Supervisor 
Department: Alarm Service
 Reports To: Service Manager / Operations Manager Location: Englewood, Colorado  Employment Type: Full-Time, Field & Office-Based
 Position Summary The Fire Alarm Service Supervisor is responsible for overseeing and coordinating all activities of fire alarm service technicians, ensuring timely, high-quality inspections, troubleshooting, repairs, and maintenance of fire alarm and life safety systems. This role ensures all work complies with NFPA standards, manufacturer guidelines, and local codes while fostering strong customer relationships and maintaining a high level of team performance, safety, and professionalism.
 Key Responsibilities Team Leadership & Supervision
  • Direct, schedule, and support fire alarm service technicians in the field.
  • Provide technical guidance and assist with troubleshooting complex service issues.
  • Conduct ride-alongs, jobsite visits, and performance evaluations to ensure quality standards are met.
  • Mentor and develop technicians to improve technical skills and efficiency.
 Service Operations Oversight
  • Assign service work orders, monitor job progress, and ensure deadlines are met. ● Review completed service reports for accuracy, completeness, and compliance.
  • Coordinate emergency service response and ensure proper coverage for on-call schedules.
  • Manage workloads to maintain efficiency and customer satisfaction.
 Quality Assurance & Compliance
  • Verify that all service work is performed in accordance with NFPA 72 and applicable codes.
  • Ensure accurate documentation of system conditions, deficiencies, and repairs.
  • Maintain compliance with OSHA safety standards and company safety policies.
 Customer Relations
  • Act as the primary point of escalation for customer concerns or service-related issues.
  • Work closely with clients to schedule service visits, explain inspection results, and provide repair recommendations.
  • Support sales and estimating teams by providing technical insight for repair proposals.
 Administrative & Reporting
  • Maintain accurate technician schedules, time records, and job documentation.
  • Track and manage service KPIs including completion rates, call-backs, and customer satisfaction.
  • Coordinate equipment, tools, and material needs for field service work.
 
 Qualifications Education & Experience
  • High school diploma or equivalent; Associate’s or Bachelor’s degree in Fire Protection Technology, Electrical Systems, or related field preferred.
  • Minimum 5 years of fire alarm service experience, with at least 2 years in a supervisory or lead technician role.
 Certifications
  • NICET Level II or higher in Fire Alarm Systems preferred.
  • OSHA 30 or equivalent safety certification desirable.
  • Manufacturer certifications for major fire alarm brands (Notifier, Simplex, EST, Siemens, etc.) highly valued.
 Skills & Competencies
  • Strong working knowledge of NFPA 72 and applicable building/fire codes.
  • Excellent leadership, coaching, and organizational abilities.
  • Ability to read and interpret blueprints, wiring diagrams, and technical documents. ● Strong troubleshooting and problem-solving skills.
  • Proficient in Microsoft Office and service reporting software.
 
 Physical & Work Environment Requirements
  • Ability to lift 50 lbs, climb ladders, and work at heights or in confined spaces.
  • Work in a variety of settings including commercial, industrial, and institutional facilities.
  • Willingness to travel to job sites and participate in on-call rotations as needed.
 
 Compensation & Benefits
  • Competitive salary based on experience and certifications.
  • Health, dental, and vision insurance.
  • Retirement plan with employer match.
  • Paid time off, holidays, and continuing education/certification support.
 
 

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