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Financial Call Center Jobs in Raleigh, NC (NOW HIRING)

Octapharma Plasma

Center Operations Manager II

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ... Background in financial management and/or budgeting preferred. * Ability to work daytime and ...

OctaPharma Plasma

Center Operations Manager II

Durham, NC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Operations Manager II This Is What You'll Do: * Maintains a thorough understanding of and ... Background in financial management and/or budgeting preferred. * Ability to work daytime and ...

Summit BHC

Intake Coordinator- Full Time

Garner, NC · On-site

$16 - $21.75/hr

Responsibilities include scheduling, financial counseling, and insurance verification, at or ... Provides additional coverage for the Call Center Team - e.g. answers phones, completes call center ...

Summit BHC

Intake Coordinator- Full Time

Raleigh, NC · On-site

$17.50 - $23.75/hr

Responsibilities include scheduling, financial counseling, and insurance verification, at or ... Provides additional coverage for the Call Center Team - e.g. answers phones, completes call center ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$17.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... financial questions. * Strong attention to detail and accuracy in data entry, documentation, and insurance verification. * Ability to work effectively in a call center environment, managing time and ...

Actalent

Pharmacy Technician

Durham, NC · On-site

$15.75 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and financial information, to minimize workflow interruptions for clinical staff. * Handle both ... Experience in customer service, preferably in a healthcare, pharmacy, or call center environment.

Civic Credit Union

Workforce Management Scheduler

Raleigh, NC · On-site

$18.25 - $23.50/hr

Minimum 4 - 6 years of call center experience. * Experience working with workforce management tools ... Experience in financial services or credit unions. * Analytical mindset with proficiency in tools ...

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Showing results 41-60

All JobsFinancial Call Center JobsFinancial Call Center Jobs in Raleigh, NC

Financial Call Center information

See Raleigh, NC salary details

$29.6K

$83.5K

$114.7K

How much do financial call center jobs pay per year?

As of Aug 19, 2026, the average yearly pay for financial call center in Raleigh, NC is $83,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $114,200.00 per year, depending on experience, location, and employer.

What is a financial call center?

A Financial Call Center job involves assisting customers with financial products and services over the phone. Representatives handle inquiries about bank accounts, loans, credit cards, fraud prevention, and other financial matters. They may also process transactions, resolve disputes, and provide guidance on financial solutions. Strong communication, problem-solving skills, and knowledge of financial regulations are essential for the role.

What are the key skills and qualifications needed to thrive in a financial call center?

To thrive in a Financial Call Center role, you need strong communication skills, a good understanding of financial products or services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes basic banking or securities certifications is beneficial. Patience, active listening, and problem-solving abilities are critical soft skills that set top performers apart. These skills ensure effective handling of customer inquiries, foster trust, and contribute to the smooth operation of financial services.

What are some typical challenges faced by employees in a financial call center?

Working in a Financial Call Center often involves handling a high volume of calls from customers with a range of financial concerns, from account inquiries to complex problem resolution. Employees may encounter upset or anxious clients and must remain composed while providing clear, accurate information under time pressure. Additionally, navigating frequently changing regulations and financial products can require ongoing learning. However, these challenges are balanced by strong team support, structured training programs, and opportunities to develop specialized expertise that can lead to career advancement within the financial sector.

What are popular job titles related to Financial Call Center jobs in Raleigh, NC?

For Financial Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Financial Call Center jobs in Raleigh, NC look for?

The top searched job categories for Financial Call Center jobs in Raleigh, NC are:

Financial Call Center jobs near you
Infographic showing various Financial Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $83,541 per year, or $40.2 per hour.

Supervisor, Customer Service (Contact Center Environment) #4895

GRAIL

Durham, NC • Hybrid

Full-time

Posted 18 days ago

Job description

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
 
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.
 
GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
 
For more information, please visit grail.com

The Supervisor, Customer Service oversees a team of customer service coordinators to ensure efficient, high-quality delivery of support to customers. This role is responsible for daily team operations, coaching and developing staff, monitoring performance, and ensuring service levels are met. The Supervisor serves as a key link between frontline staff and management, driving continuous improvement in service processes and customer satisfaction.

This role is based at our Durham, North Carolina, office. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and may change over time.

Responsibilties:
  • Supervise the day-to-day activities of the customer service team, ensuring consistent and timely response to customer inquiries and escalations.
  • Assign and monitor workloads, balancing resources to meet service level agreements (SLAs) and departmental goals.
  • Provide coaching, mentoring, and performance feedback to team members, supporting their professional growth and development.
  • Handle escalated customer issues that require supervisory intervention, ensuring resolution with professionalism and efficiency.
  • Support onboarding and training of new team members to ensure consistent understanding of policies, procedures, and systems.
  • Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Support, Finance, Product, Software, Lab Operations) to resolve customer issues and improve service delivery.
  • Identify opportunities to enhance processes, policies, or tools to improve efficiency and customer satisfaction.
  • Contribute to the development and achievement of departmental objectives and metrics

These responsibilities summarize the role's primary responsibilities and are not an exhaustive list. They may change at the company's discretion.

Required Qualifications:
  • Bachelor’s degree in Business, Communications, or a related field; or equivalent combination of education and experience.
  • Monitor service quality and productivity through reports, call monitoring, and case audits; implement corrective actions where needed.
  • 5+ years of relevant customer service experience(call center environment), with at least 1–2 years in a team lead, senior coordinator, or supervisory capacity.
  • Ability to travel 5% as required.
Preferred Qualifications:
  • Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance. Minimal applicable standards for this position include:  
    • Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
    • Protected health information (e.g. HIPAA, GDPR)
  • Strong leadership and team management skills, with the ability to motivate, coach, and develop staff.
  • Excellent interpersonal and communication skills to manage both customer interactions and team collaboration.
  • Customer service experience, preferred in Call center operations roles.  
  • Solid problem-solving and decision-making skills for resolving complex issues.
  • Proficiency with customer service systems, CRM platforms, and office productivity tools.
  • Strong organizational skills, with the ability to prioritize and manage multiple responsibilities.
  • Analytical skills to review performance data, identify trends, and implement improvements.
  • Ability to work effectively in a fast-paced, customer-focused environment.
  • Experience with navigating CRM tools such as SalesForce is highly preferred.
Physical Demands & Working Environment:
  • Hours and days may vary depending on operational needs.
  • Office or call center environment with frequent use of computers and telephones.
  • Standing or sitting for long periods of time may be necessary.
  • May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
The expected, full-time, annual base pay scale for this position is $80K-$106K. Actual base pay will consider skills, experience, and location.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.
 
GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position.
 
GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!