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Field Service Manager Jobs in Milwaukee, WI (NOW HIRING)

Gateway Fiber

Field Service Manager

Franklin, WI · On-site

Field Service Manager Location: Franklin, WI Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Field Service Manager role. Gateway is creating a ...

BLM Group

Field Service Technician

Milwaukee, WI · On-site

US1000005A - Service Department Summary Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting ...

EAM Mosca Corp

Field Service Technician

Milwaukee, WI · On-site

The Field Service Technician provides on-site and remote support for a suite of strapping solutions ... All done in a timely and professional manner. • Communicate daily with the area service managers ...

Clean Harbors

Field Service Account Manager

Germantown, WI · On-site

$80K - $85K/yr

The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as ...

CleanHarbors

Field Service Account Manager

Germantown, WI · On-site

$80K - $85K/yr

The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as ...

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Field Service Manager information

See Milwaukee, WI salary details

$29.1K

$72.7K

$131K

How much do field service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for field service manager in Milwaukee, WI is $72,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $80,800.00 per year, depending on experience, location, and employer.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with higher earnings possible based on experience, industry, and location. Salaries can range from approximately $50,000 for entry-level roles to over $120,000 for senior positions or those in high-demand sectors, often supplemented by bonuses and benefits.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.
What are the most commonly searched types of Field Service jobs in Milwaukee, WI? The most popular types of Field Service jobs in Milwaukee, WI are:
What are popular job titles related to Field Service Manager jobs in Milwaukee, WI? For Field Service Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Field Service Manager jobs in Milwaukee, WI look for? The top searched job categories for Field Service Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Field Service Manager jobs? Cities near Milwaukee, WI with the most Field Service Manager job openings:
Field Service Manager jobs near you

Field Service Manager

Gateway Fiber

Franklin, WI • On-site

Full-time

Re-posted 3 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Job Title: Field Service Manager

Location: Franklin, WI

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill our Field Service Manager role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular.  Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business. 

Expected Outcomes and Requirements:

Gateway is hiring a Field Service Manager to lead our customer premise installation experience while upholding our commitment to safe work and customer satisfaction in support of our goal of adding 100,000 residential & business passings per year. The Field Service Manager is expected to contribute in the following significant ways:

  • Lead Gateway’s Fiber Optic Installation team culture of safe-work, customer experience, technical craftmanship, and adherence to quality standards.
  • Ensure quality control checks are completed to Gateway’s standards.
  • Perform and record field safety observations in accordance with Gateway’s standards.
  • Provide support and direction for Fiber Optic Installation Technician team.
  • Resolve and proactively prevent customer and technical escalations.
  • Establish positive employee relations through effective individual and team communication.
  • Regularly observe and mentor employees regarding safe-work behaviors, quality, productivity, customer service skills, and general well-being.
  • Ensures Fiber Optic Installation Technicians have and maintain necessary company issued tools, equipment, and vehicles.
  • Facilitates cross-functional communications and cooperation with internal departments and external service providers.
  • Instill knowledge of company products, services, and general work expectations.
  • Maintains records and documents in accordance with company policies and procedures.
  • Advanced understanding of TCP/IP.
  • Advanced knowledge of network designs, network architectures, and network technologies.
  • 3+ years as a Fiber Optic Installation Technician and experience managing teams.
  • Associates degree in electronics or similar field, or equivalent work experience preferred.
  • Supervisory experience in a technical environment preferred.
  • Data analytics and reporting capabilities.
  • Ability to walk over all types of terrain in all kinds of weather carrying assorted tools.
  • Ability to work standing 45-65% of the time.
  • Ability to work with various hand tools, battery powered, and non-battery powered.
  • Ability to differentiate between different sizes and colors of wires.
  • Excellent verbal and written communication skills.
  • Complex problem-solving skills.
  • Good organizational skills.
  • Ability to multi-task.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Proficiency (MS Office-Word, Excel, Outlook).

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