Field Service Manager Jobs in Merrill, WI (NOW HIRING)

The Coordinator-Field Services Operations position is a multi-faceted position responsible for coordination and completion of Field Service operational responsibilities for assigned market(s). It requires a high level of coordination of activities and personnel; records maintenance, and communications with multiple teams, vendors, and customers to ensure on-time delivery of products and services to our customers. Emphasis will be on performing Field Service support functions in a standardized process across all markets.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The individual selected for this position will be required to reside within a 60-minute driving distance from the Medford, WI warehouse located at: 141 Wisconsin Ave, Medford, WI, Mosinee, WI warehouse located at: 410 4th St, Mosinee, WI or Neillsville, WI warehouse located at:420 Hewett St, Neillsville, WI

Inventory management for assigned market(s)

• Monitor market inventory levels. Work with internal partners to maintain appropriate inventory levels.
• Manage the movement of inventory into and out of markets.
• Issue equipment/supplies from inventory to technicians, other TDS associates, and third-party vendors.
• Maintain appropriate inventory levels using related systems/applications.
• Order and process orders for inventory and materials needed for market operations. Also order equipment, uniforms, office supplies, etc. Maintain an accurate log of all purchase orders specific to Field Services.
• Receive shipments and track regulated & deregulated inventory and materials.
• Track delinquent shipments.
• Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks.
• Serve as the single point of inventory contact for vendors and internal groups.
• May operate a forklift to unload inventory and move it within the warehouse.

Partner coordination

• Manage communications and tasks across internal teams and external contractors to ensure work completion, including:
  • Confirmation of project statuses and completion of incomplete tasks
  • Coordination of technician dispatches to customer sites
  • Ensuring all accounting tasks are completed for inventory management
• Interact with TDS customers, including:
  • Confirmation of or rescheduling of technician visits (in some markets).
  • Communication of unscheduled technician visits.

Drop install coordination for assigned market(s)

• Create new projects.
• Prepare initial Site Survey checklists.
• Follow up on installs and retrievals from assigned field tasks.
• Review open order reports and takes action to ensure completion.
• Follow up on reports from SAP for open and closed projects.
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations.
• Ensure timely review and follow up of notification of orders and tickets.
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders.

Local market team support

• Coordinate vendor meetings.
• Assist the workforce management team with dispatching assignments.
• Process invoices to Accounts Payable.
• Assign and maintain logs for test equipment and tools.
• Order and cancel facilities access keys.
• Return equipment.
• Maintain repair and vehicle logs.
• Update contact lists.
• May perform office safety checks in certain markets (i.e., AED Check, First Aid Kit, fire extinguisher inventory and safety assurance checks).

Field Service Manager support

• Document, track, and submit information needed for manual bills in assigned territory.
• Assist with customer escalations.
• Assist with vendor escalations.

Required Job Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 2+ years administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge.
• Must have and maintain a valid driver's license
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications

• Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.
• Knowledge of Microsoft Office Suite products, preferably to include Excel and Word.
• Understanding of telecommunications industry and telecom products and services is preferred
• Ability to adapt to rapid changes.
• Problem solving skills (e.g., customer complaints, troubleshooting).
• Ability to be certified to operate a forklift.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.