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Fidelity Customer Service Jobs in Raleigh, NC (NOW HIRING)

Fidelity Investments

Principal Data Engineer

Durham, NC · On-site

$110K - $132K/yr

Note: Fidelity will not provide immigration sponsorship for this position. Position Description ... services industry. Or, alternatively, Master's degree in Applied Computer Science, Engineering ...

Fidelity Investments

Principal Data Engineer

Durham, NC · On-site

$110K - $132K/yr

Note: Fidelity will not provide immigration sponsorship for this position. Position Description ... services industry. Or, alternatively, Master's degree in Applied Computer Science, Engineering ...

Samprasoft

Software Engineer in Test

Durham, NC

We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would ...

New

Samprasoft

Software Engineer in Test

Durham, NC · On-site

We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would ...

New

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Showing results 21-40

All JobsFidelity Customer Service JobsFidelity Customer Service Jobs in Raleigh, NC

Fidelity Customer Service information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do fidelity customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for fidelity customer service in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a Fidelity Customer Service?

A Fidelity Customer Service job involves assisting customers with their financial accounts, answering inquiries, and providing guidance on Fidelity products and services. Representatives help resolve issues, process transactions, and offer support for retirement, investment, and brokerage accounts. Strong communication skills and financial knowledge are essential to delivering excellent customer service and ensuring a positive client experience.

What are the key skills and qualifications needed to thrive in the Fidelity Customer Service position?

To thrive as a Fidelity Customer Service representative, you need strong customer service skills, problem-solving abilities, and a solid understanding of financial products and services, often supported by a bachelor's degree or relevant certifications like the Series 7 or Series 63. Familiarity with CRM software, call management systems, and proprietary financial platforms is commonly required. Excellent communication, patience, and active listening are key soft skills that set top performers apart in this role. These competencies are crucial for delivering accurate guidance, building client trust, and efficiently resolving client inquiries in a fast-paced setting.

What are some typical challenges faced by Fidelity Customer Service representatives, and how are they supported in overcoming them?

Fidelity Customer Service representatives often encounter challenges such as addressing complex financial questions, handling high call volumes, and staying current with evolving products and regulatory requirements. To support team members, Fidelity provides comprehensive training, access to updated knowledge bases, and a collaborative team environment where experienced colleagues and supervisors are available for guidance. Ongoing professional development and regular feedback sessions further help representatives grow their expertise and deliver exceptional client support. This supportive culture ensures employees are well-equipped to deliver outstanding service even when facing demanding situations.

Does Fidelity Customer Service allow work from home?

Fidelity Customer Service roles often offer remote work options, especially for experienced representatives, but availability depends on the specific position and location. Many customer service jobs at Fidelity can be performed remotely with proper equipment and internet connection, and some roles may require in-office presence or hybrid arrangements.

What are entry level positions at Fidelity Customer Service?

Entry-level positions at Fidelity Customer Service typically include Customer Service Associate or Representative roles, which involve assisting clients with account inquiries, transactions, and basic financial guidance. These roles often require strong communication skills, a high school diploma or equivalent, and may offer training on company systems and products.

What are popular job titles related to Fidelity Customer Service jobs in Raleigh, NC?

For Fidelity Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Fidelity Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Fidelity Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Fidelity Customer Service jobs?

Cities near Raleigh, NC with the most Fidelity Customer Service job openings:

Fidelity Customer Service jobs near you
Infographic showing various Fidelity Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Principal Full Stack Engineer

Fidelity Investments

Durham, NC • On-site

Full-time

Re-posted 21 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

16th of 152 rated financial services

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
Position Description:
Designs and implements batch and real-time data collection solutions using technologies (Python, Event Collection, or similar frameworks). Collaborates with engineering team to define the overall system architecture, ensuring scalability, fault tolerance, and performance optimization. Influences and builds vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications. Evaluates trade-offs between correctness, robustness, performance, and customer impact to ensure we build the right solution.
Primary Responsibilities:
  • Uses a systematic approach to plan, create, and maintain data architectures while also aligning with business requirements.
  • Formulates a set of dataset process and store optimized data.
  • Designs and develops generic frameworks for batch and near real-time data ingestion, data quality checks, monitoring and reporting.
  • Works with architects as a subject matter expert of the current application to design new architectures for the projects.
  • Writes Data Modelling standard guidelines for developers and reviews their design and architecture.
  • Automates manual tasks and eliminates manual intervention.
  • Supports and maintains existing data and processes to eliminate gaps in datasets.
  • Supports the building of data flow channels and processing systems to extract, transform, load, and integrate data from various sources.
  • Stores data in unstructured/structured formats, and manages and monitors data.
  • Tracks production processes stability and ensures cost effectiveness and enhancements.
  • Facilitates data cleansing, enrichment, and data quality enhancements.

Education and Experience:
Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Full Stack Engineer (or closely related occupation) building large-scale data analytics and ML solutions on AWS and Snowflake Cloud Data Warehouse.
Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Full Stack Engineer (or closely related occupation) building large-scale data analytics and ML solutions on AWS and Snowflake Cloud Data Warehouse.
Skills and Knowledge:
Candidate must also possess:
  • Demonstrated Expertise ("DE") architecting, designing, and building highly scalable Cloud-based Big Data applications according to business user requirements in AWS using S3, EMR, Lambda, Athena, Kinesis, or EKS; maintaining Continuous Integration/Continuous Delivery (CI/CD) pipelines for application code using Jenkins, Stash, or Concourse; developing Unix shell scripts; and creating Control-M jobs to automate and schedule end-to-end processes.
  • DE architecting, designing, and building of real time and near real-time data ingestion frameworks for customer interactions flowing from different channels using AWS Services -- Kinesis (Stream and Firehose), Lambda, EMR, Snowflake Task, and Streams.
  • DE acting as a member of a team responsible for implementing data lake strategies to leverage Snowflake as a platform for structured and semi-structured data; and building and formulating data lake design patterns for data ingestion, processing, and extraction for personalization teams using Snowflake, SQL, Python, data warehousing, or advanced data modeling techniques.
  • DE performing platform migration, including seamlessly transitioning on-premise systems to AWS cloud infrastructure and end-to-end migration planning, execution, and optimization to ensure the full potential of cloud-based environments and modern data warehousing technologies.

#PE1M2
#LI-DNI
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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