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Fiber Customer Support Analyst Jobs in Colorado (NOW HIRING)

Vero Networks

Fiber Designer

Denver, CO · On-site +1

$75K - $90K/yr

Yes POSITION SUMMARY Vero is seeking a self-motivated and analytical Fiber Designer to manage the ... Technical Support: Provide remote tier-2 and tier-3 technical support for field crews to ...

Highmark Health

Decision Support Analyst

Denver, CO · On-site

JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and ...

New

Highmark Health

Decision Support Analyst

Denver, CO · On-site

JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and ...

New

Colorado Access

Desktop Support Analyst

Denver, CO · On-site

$61K - $75K/yr

We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission ... Excellent customer service skills with ability to communicate effectively with technical and non ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

Together, we support thousands of organizations as they build a trusted foundation for analytics ... At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while ...

Trimble

Technical Customer Support

Westminster, CO · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise ... Strong analytical and troubleshooting abilities applied to system set-up, networking, and software ...

Enverus

Customer Support Representative

Denver, CO · On-site

$16.50 - $22.50/hr

By offering anytime, anywhere access to analytics and insights, we're helping our customers make ... As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our ...

Mesa Labs

Manager, Customer Support

Lakewood, CO · On-site

$101K - $127K/yr

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... Analyze complaint and escalation data to identify trends, root causes, and opportunities for ...

Mesa Labs

Manager, Customer Support

Lakewood, CO · On-site

$101K - $127K/yr

Job Summary The Manager, Customer Support is responsible for managing the end-to-end response ... Analyze complaint and escalation data to identify trends, root causes, and opportunities for ...

Revvity

Customer Support Representative

Lafayette, CO · On-site

$45K - $53K/yr

Job Title Customer Support Representative Location(s) Lafayette About Us Revvity is a developer and ... Strong analytical and problem-solving skills. * Ability to work effectively in a cross-functional ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Colorado

Fiber Customer Support Analyst information

See Colorado salary details

$12

$29

$41

How much do fiber customer support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for fiber customer support analyst in Colorado is $29.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $41.73 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Colorado?

For Fiber Customer Support Analyst jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Colorado look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Colorado are:

What cities in Colorado are hiring for Fiber Customer Support Analyst jobs?

Cities in Colorado with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,066 per year, or $29.4 per hour.

OSP Engineering and Customer Support Coordinator

Luminate Broadband

Craig, CO • Hybrid

Full-time

Posted 3 days ago

New

Job description

OSP Engineering & Customer Support Coordinator

Luminate is looking for an OSP Engineering & Customer Support Coordinator to design and estimate our fiber-to-the-premise network while serving as the key point of contact between Operations, technicians, and customers. It's a hybrid role - part technical engineering, part customer consultation - for someone who's as comfortable reading a network map as they are on the phone with a customer.

What You'll Do
  • Engineer, estimate, and design fiber, Fixed Wireless, and Millimeter Wave network extensions using NISC software
  • Prepare and issue staking sheets for field construction crews
  • Serve as the primary liaison between Engineering and residential/commercial customers - scheduling site visits, consulting on service needs, and following up post-installation
  • Assist with design review and recommendations for the YVEA middle-mile backbone network
  • Run monthly billing processes, manage delinquent accounts, and process disconnects per policy
  • Support escalated technical and billing complaints, coordinating between Customer Service and Engineering
  • Troubleshoot fiber and connectivity issues, escalating complex cases as needed
What You Bring
  • Experience with NISC software or similar OSP/GIS design tools (preferred)
  • Strong communication skills - you'll bridge technical and customer-facing conversations daily
  • Comfort managing billing, collections, and account processes
  • Customer service background, ideally in telecom or utilities
  • Ability to juggle engineering projects, customer calls, and billing deadlines
Why Luminate

Help build critical fiber infrastructure for our community, with a role that spans engineering, operations, and customer service - real variety, real impact.


Candidates must pass a drug screen, excluding THC.

Apply