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Fiber Customer Support Analyst Jobs in Colorado (NOW HIRING)

RF-SMART, a division of ICS

Customer Support l

Littleton, CO · On-site

$17 - $21.75/hr

Customer Support Jacksonville, Florida, United States Customer Support (Non-IT related) USE ... Enter cases for complex issues to functional/technical support analysts. Entry-level support role.

Quantix

Application Support Analyst

Denver, CO

Job Title: Application Support Analyst Location: Denver, CO Type: Contract to Hire Length: Six ... Required Skills: 1) Application support experience. 2) Excellent communication / customer services ...

TCGplayer, Inc.

Robotics Support Analyst I

Longmont, CO · On-site

$17 - $27/hr

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring ... The Robotics Support Analyst makes sure customers have maximum uptime with the Roca Sorter by ...

Quantix, Inc.

Application Support Analyst

Denver, CO · On-site

They are seeking an Application Support Analyst to assist with user setup, troubleshooting, and ... Required : • Application support experience. • Excellent communication / customer services ...

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... Experience with SQL for investigating issues or analyzing trends Candidates must be willing to work ...

Origami Risk LLC

Client Support Analyst II

Denver, CO · On-site

$66K - $82K/yr

Identifies qualified vs. unqualified incidents (Origami platform error vs. customer-induced ... Supports high-impact or sensitive cases with sound judgment and composure. Documentation, Knowledge ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Teledyne FLIR LLC

Software Support Analyst

Englewood, CO · On-site

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Weld County

Technical Support Analyst

Greeley, CO · On-site

$34.99 - $45.49/hr

... and customer-focused manner to ensure resolution and continuous improvement of IT customer service delivery. Technical Support - 75% * Daily commitment as a service-focused, knowledgeable, and ...

Weld County

Technical Support Analyst

Greeley, CO · On-site

$34.99 - $45.49/hr

... of IT customer service delivery. -- Technical Support - 75% * Daily commitment as a service-focused, knowledgeable, and reliable client support professional. * Perform detailed analysis, diagnosis ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Colorado

Fiber Customer Support Analyst information

See Colorado salary details

$12

$29

$41

How much do fiber customer support analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for fiber customer support analyst in Colorado is $29.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $41.73 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Colorado?

For Fiber Customer Support Analyst jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Colorado look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Colorado are:

What cities in Colorado are hiring for Fiber Customer Support Analyst jobs?

Cities in Colorado with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $61,066 per year, or $29.4 per hour.

Application Support & Development Analyst - Viaero Fiber

Viaero Fiber Networks

Fort Morgan, CO • On-site

Full-time

Re-posted 10 days ago

Job description

Build Business Applications That Make a Difference

Do you enjoy solving problems, automating processes, and building applications that help people work smarter? Viaero Fiber Networks is looking to add an Application Support & Development Analyst to help develop and support business applications using QuickBase and other low-code technologies. Join a team where you'll receive mentorship from experienced developers, gain hands-on experience supporting mission-critical business applications, and develop the skills needed to grow into a key technical resource within the organization. Positions are onsite and based in Fort Morgan, Colorado. 

What You'll Do

  • Support and improve QuickBase applications, workflows, and automations.
  • Build reports, dashboards, and business process solutions.
  • Develop QuickBase pipelines and other workflow automations.
  • Troubleshoot application issues and provide user support.
  • Assist with integrations, data migrations, and system improvements.
  • Partner with business teams to turn operational needs into technology solutions.

What We're Looking For

  • Experience building applications or automations in QuickBase or a similar platform (Power Apps, Air table, Salesforce, Zoho Creator, Knack, etc.).
  • Ability to showcase a project you've built.
  • Understanding of databases, workflows, and business processes.
  • Strong problem-solving and communication skills.
  • Experience with APIs, JavaScript, HTML/CSS, or workflow automation tools is a plus.
  • Associate degree in IT, Computer Science, Business Information Systems, or related field preferred (or equivalent experience).

Requirements

  • Valid driver's license with an acceptable driving record.
  • Ability to pass a background check and pre-employment drug screening.

Ready to build solutions that make a real impact? Apply today and grow your career with us!

Apply