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Fep Customer Service Jobs (NOW HIRING)

Amat

Common Platform PLM

Santa Clara, CA · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Following all CSG ECRs which impact FEP Products and coordinate ECR cut in and related PCNs.

Applied Materials

Common Platform PLM

Austin, TX · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Following all CSG ECRs which impact FEP Products and coordinate ECR cut in and related PCNs.

Amat

Common Platform PLM

Austin, TX · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Following all CSG ECRs which impact FEP Products and coordinate ECR cut in and related PCNs.

Applied Materials

Common Platform PLM

Austin, TX · On-site

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Following all CSG ECRs which impact FEP Products and coordinate ECR cut in and related PCNs.

Applied Materials

Common Platform PLM

Santa Clara, CA

$108K - $148K/yr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Following all CSG ECRs which impact FEP Products and coordinate ECR cut in and related PCNs.

Globe Life

Outbound Sales Specialist (Remote)

Could you be our next FEP Outbound Sales Specialist ? Globe Life is looking for an FEP Outbound ... Customer service background and good phone skills. * Excellent written and oral communication ...

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Fep Customer Service information

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How much do fep customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for fep customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Fep Customer Service jobs?

Cities with the most Fep Customer Service job openings:

What states have the most Fep Customer Service jobs?

States with the most job openings for Fep Customer Service jobs include:

What are popular job titles related to Fep Customer Service jobs?

For Fep Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Fep Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Advocate I-2

Kansas City, MO • On-site

Blue Cross and Blue Shield of Kansas City
Insurance Services • 501 - 1,000 employees
Learn more about Blue Cross and Blue Shield of Kansas Cityexternal

Full-time

Re-posted 29 days ago

Job description


Are you interested in learning about healthcare professions and the latest healthcare innovations in the KC area? Become part of an organization that is dedicated to making a difference in both your career and community.


Job Description Summary :

The Customer Advocate position is responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues.

Job Description

EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND QUALITY STANDARDS.     

  • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers.
  • Educates and works with members at different health literacy levels with cultural sensitivity.
  • Enters record of inquiries and related correspondence in computerized tracking system.
  • Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call
  • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.)
  • Maintains confidentiality of all regulated information in compliance with state and federal laws.
  • Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience.
  • Recognizes trends or common issues and raises to leadership as necessary. Provides solution options as appropriate.
  • Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner.
  • Delivers positive customer and member experience on a consistent basis
  • For FEP positions must complete additional FEP training program for FEP system and procedures.
  • Provides resolution with a service level that ensures members and customers feel valued and understood

Minimum Qualifications

  • High school diploma or general education degree (GED).
  •  2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience.
  • Advanced Keyboarding Knowledge
  • Intermediate knowledge of Microsoft Office

Preferred Qualifiations

  • Associates degree from college or technical school.
  • Previous experience with on-line customer service applications
  • Medical terminology and ICD/CPT coding knowledge is preferred. 

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