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Kdp Customer Service Jobs (NOW HIRING)

Keurig Dr Pepper

Regional Account Executive

Harrisburg, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Pittsburgh, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Des Moines, IA · On-site

$86K - $90K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Pittsburgh, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Harrisburg, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Harrisburg, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Des Moines, IA · On-site

$86K - $90K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

Regional Account Executive

Pittsburgh, PA · On-site

$95K - $112K/yr

Strong cross-functional leadership skills are required including communication and collaboration with multiple teams within KDP: Customer Marketing, Finance, Operations, Financial Business Services ...

Keurig Dr Pepper

National Account Executive

$116K - $170K/yr

Ensure communication with cross functional teams within KDP including Revenue Growth Management, Finance, Supply Chain, Customer Service, Marketing, Licensing, Legal, Operations/Business Intelligence ...

Keurig Dr Pepper

National Account Executive

Rogers, AR · Remote

$116K - $170K/yr

Core Responsibilities Customer & Bottler Leadership Serve as the primary KDP liaison for the CASO ... customer service, and sales performance Serve as a key stakeholder in modular execution, shelf ...

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Kdp Customer Service information

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How much do kdp customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for kdp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a KDP Customer Service representative?

A KDP Customer Service representative assists authors and publishers who use Kindle Direct Publishing (KDP) to publish their books on Amazon. They help resolve issues related to account management, book uploads, formatting, royalties, and payments. These representatives communicate with customers via email, chat, or phone to provide technical support and answer inquiries regarding the self-publishing process. Their goal is to ensure a smooth and positive experience for KDP users.

What are the key skills and qualifications needed to thrive as a KDP Customer Service representative?

To excel as a KDP Customer Service representative, you need strong problem-solving skills, familiarity with Amazon KDP policies, and excellent written communication abilities, usually supported by experience in customer support roles. Proficiency with customer relationship management (CRM) systems, ticketing tools, and the KDP platform is essential. Patience, active listening, and empathy help build rapport and resolve customer issues effectively. These skills are crucial for ensuring a positive author and publisher experience, quick issue resolution, and maintaining Amazon's service standards.

What are some common challenges faced by KDP Customer Service representatives, and how can they be managed?

KDP Customer Service representatives often encounter challenges such as resolving complex publishing issues, assisting authors with technical problems, and handling high volumes of inquiries during peak periods. Managing these challenges requires strong communication skills, patience, and a good understanding of Kindle Direct Publishing’s platform and policies. Team collaboration and continuous learning through internal resources can also help representatives stay updated and provide accurate support to authors and publishers.

What are popular job titles related to Kdp Customer Service jobs?

For Kdp Customer Service jobs, the most frequently searched job titles are:

Customer Service Representative

Northlake, IL • On-site

Keurig Dr Pepper
Food Services and Drinking Places • 10K+ employees
Learn more about Keurig Dr Pepperexternal

$21.63/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Keurig Dr Pepper rating

7.7

Company rating: 7.7 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

128th of 445 rated food and drinks producers

Job description

Job Overview:
Inside Sales, DSD Representative - (Customer Sales and Service)
The Customer Sales and Service Representative serves as the front line to our external Customer base. The primary responsibility will be to provide professional, timely and complete sales service to an assigned Customer base. The Customer Sales and Service Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.
The Customer Sales and Service Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers. Effective Customer Sales and Service Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Telesales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues.
Position Shift and Schedule
This is a full-time position working 9:30am to 6:30pm, Monday through Friday. Flexibility to work overtime is needed as scheduled. This position will cover the West BU market.
Position Responsibilities
  • Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
  • Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
  • Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
  • Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
  • Create and maintain rapport and relationships with assigned Customers.
  • Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
  • Execute sales programs and initiatives, and achieve assigned sales goals.
  • Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
  • Monitor and report lack of sales activity or other unusual Customer sales trends.
  • Evaluate Customers' Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
  • Perform efficient and accurate sales order entry.
  • Ensure the accuracy of pricing and Customer Master Data.
  • Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
  • Coordinate sales service with field based Business Development Representatives.
  • Bilingual in Spanish could be beneficial.

Total Rewards:
  • $21.63 / hour
  • Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

Requirements:
  • 1 year Customer Service, Sales, or Call Center experience in an office environment required
  • Microsoft Office experience with advanced functions of Outlook and Excel required
  • Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred

Company Overview:
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.
We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

What Keurig Dr Pepper employees say

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About Keurig Dr Pepper

Sourced by ZipRecruiter

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Burlington, MA, US

Year founded

2008

Social media

Twitter

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