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Fep Customer Service Representative Jobs (NOW HIRING)

Yochana

FEP Customer Experience Associate

$14.75 - $20.50/hr

FEP Customer Experience Associate Location: Remote Contract Description: * Answering members ... Undergraduate degree or some college coursework preferred. 1+ year experience in customer service ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

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Fep Customer Service Representative information

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How much do fep customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fep customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEP Customer Service Representative?

FEP Customer Service Representatives are professionals who assist members of the Federal Employee Program (FEP) health insurance plan, typically provided through Blue Cross Blue Shield. They handle inquiries regarding benefits, claims, coverage, and account information. These representatives help resolve issues, explain policy details, and ensure members have a positive experience with their health insurance. Their role requires excellent communication skills, attention to detail, and familiarity with health insurance policies and procedures.

How does a FEP Customer Service Representative typically collaborate with other departments to resolve complex member issues?

FEP Customer Service Representatives frequently work with claims, provider relations, and clinical teams to resolve member concerns that go beyond standard inquiries. When a case involves complex billing or medical necessity questions, representatives escalate the issue to the appropriate department while keeping the member informed. This collaborative approach ensures that members receive accurate and timely resolutions, and it also helps representatives develop a broader understanding of the organization's processes. Regular team meetings and cross-department communication are essential for effective problem-solving and knowledge sharing.

What are the key skills and qualifications needed to thrive as a FEP Customer Service Representative, and why are they important?

To thrive as a FEP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of health insurance policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes knowledge of HIPAA regulations is commonly required. Patience, empathy, and the ability to remain calm under pressure help representatives deliver excellent service and resolve member issues effectively. These skills are crucial for ensuring member satisfaction, maintaining service quality, and adhering to regulatory standards in a healthcare-focused environment.

What cities are hiring for Fep Customer Service Representative jobs?

Cities with the most Fep Customer Service Representative job openings:

What states have the most Fep Customer Service Representative jobs?

States with the most job openings for Fep Customer Service Representative jobs include:

What are popular job titles related to Fep Customer Service Representative jobs?

For Fep Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Fep Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FEP Customer Experience Associate

Remote

Yochana
See more jobs at Yochanaexternal

$14.75 - $20.50/hr

Other

Medical

Posted 4 days ago

Job description

Title: FEP Customer Experience Associate
Location: Remote
Contract
Description:
  • Answering members/Providers inbound calls regarding verification of health insurance benefits, eligibility and claim status.
  • Ensuring accurate and timely completion of transactions to meet or exceed Inventory level expectations.
  • Resolving complex situations following pre-established guidelines for claims processing.
  • Organizing and completing tasks according to assigned priorities.
  • Interacting with clients and internal departments to solve issues.
  • Organizing and completing tasks according to assigned priorities.
  • Strong focus on quality including attention to detail, accuracy, and accountability.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
  • Multitasking and effectively navigating multiple web-based applications and other proprietary software to formulate solutions.

Requirements for this role include:
High school Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
1+ year experience in customer service.
1+ years of experience that required a knowledge of healthcare insurance policy concepts.
1+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers.
1+ years of experience using a computer with Windows PC applications.
Strong analytical / problem solving skills.
Required schedule availability for this position is Monday-Friday (08:00am to 4:30pm EST) The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

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