ZipRecruiter

Log In

1

Fep Customer Service Representative Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsFep Customer Service Representative Jobs

Fep Customer Service Representative information

See salary details

$9

$18

$26

How much do fep customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fep customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEP Customer Service Representative?

FEP Customer Service Representatives are professionals who assist members of the Federal Employee Program (FEP) health insurance plan, typically provided through Blue Cross Blue Shield. They handle inquiries regarding benefits, claims, coverage, and account information. These representatives help resolve issues, explain policy details, and ensure members have a positive experience with their health insurance. Their role requires excellent communication skills, attention to detail, and familiarity with health insurance policies and procedures.

How does a FEP Customer Service Representative typically collaborate with other departments to resolve complex member issues?

FEP Customer Service Representatives frequently work with claims, provider relations, and clinical teams to resolve member concerns that go beyond standard inquiries. When a case involves complex billing or medical necessity questions, representatives escalate the issue to the appropriate department while keeping the member informed. This collaborative approach ensures that members receive accurate and timely resolutions, and it also helps representatives develop a broader understanding of the organization's processes. Regular team meetings and cross-department communication are essential for effective problem-solving and knowledge sharing.

What are the key skills and qualifications needed to thrive as a FEP Customer Service Representative, and why are they important?

To thrive as a FEP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of health insurance policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes knowledge of HIPAA regulations is commonly required. Patience, empathy, and the ability to remain calm under pressure help representatives deliver excellent service and resolve member issues effectively. These skills are crucial for ensuring member satisfaction, maintaining service quality, and adhering to regulatory standards in a healthcare-focused environment.

What cities are hiring for Fep Customer Service Representative jobs?

Cities with the most Fep Customer Service Representative job openings:

What states have the most Fep Customer Service Representative jobs?

States with the most job openings for Fep Customer Service Representative jobs include:

What are popular job titles related to Fep Customer Service Representative jobs?

For Fep Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Fep Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

North Little Rock, AR • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$13.75 - $18.50/hr

Part-time

Re-posted 26 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

Apply