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Fep Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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As of Sep 9, 2026, the average hourly pay for fep customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a FEP Customer Service Representative?

FEP Customer Service Representatives are professionals who assist members of the Federal Employee Program (FEP) health insurance plan, typically provided through Blue Cross Blue Shield. They handle inquiries regarding benefits, claims, coverage, and account information. These representatives help resolve issues, explain policy details, and ensure members have a positive experience with their health insurance. Their role requires excellent communication skills, attention to detail, and familiarity with health insurance policies and procedures.

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FEP Customer Service Representatives frequently work with claims, provider relations, and clinical teams to resolve member concerns that go beyond standard inquiries. When a case involves complex billing or medical necessity questions, representatives escalate the issue to the appropriate department while keeping the member informed. This collaborative approach ensures that members receive accurate and timely resolutions, and it also helps representatives develop a broader understanding of the organization's processes. Regular team meetings and cross-department communication are essential for effective problem-solving and knowledge sharing.

What are the key skills and qualifications needed to thrive as a FEP Customer Service Representative, and why are they important?

To thrive as a FEP Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of health insurance policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes knowledge of HIPAA regulations is commonly required. Patience, empathy, and the ability to remain calm under pressure help representatives deliver excellent service and resolve member issues effectively. These skills are crucial for ensuring member satisfaction, maintaining service quality, and adhering to regulatory standards in a healthcare-focused environment.

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Infographic showing various Fep Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Walpole, NH • On-site

Domino's
Food and Beverage Stores • 10K+ employees
Learn more about Domino'sexternal

$14.50 - $19.75/hr

Part-time

Re-posted 16 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,945 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

Customer Service Representative (CSR)
Customer Service Representative:
The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.
Daily Routine:
  • Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
  • Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
  • Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
  • Ensure orders are organized and accurate.

Necessary Skills:
  • Ability to multi-task/work efficiently under pressure
  • Ability to work in a fast-paced environment - Handle the Rush
  • Effective communication with team members and customers
  • Understand safe food handling, food storage and sanitation
  • Ability to work nights and weekends
  • Excellent customer service skills
  • Ability to take direction from management
  • Must be 16 years of age or older to be considered

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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