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How much do fep blue jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for fep blue in the United States is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $37.50 per hour, depending on experience, location, and employer.

What is FEP Blue?

FEP Blue refers to the Blue Cross and Blue Shield Service Benefit Plan, commonly known as the Federal Employee Program (FEP) Blue. It is a health insurance plan offered to federal employees, retirees, and their families in the United States. Administered by the Blue Cross Blue Shield Association, FEP Blue provides comprehensive coverage for medical, dental, vision, and prescription drug benefits. The plan is known for its nationwide network and robust member services, making it a popular choice among federal workers.

What is a FEP Blue job?

A FEP Blue job typically refers to positions associated with the Federal Employee Program (FEP) under Blue Cross Blue Shield. These roles often involve customer service, claims processing, provider relations, or healthcare administration for federal employees and retirees. Employees in these positions help manage health benefits, resolve member inquiries, and ensure smooth operations of the FEP program.

What are the typical responsibilities of a FEP Blue customer service representative?

In a FEP Blue customer service position, your primary duties typically include responding to member inquiries about health plan benefits, claims, and coverage details. You’ll help members navigate their health insurance options, resolve billing issues, and provide accurate information regarding plan policies. Collaboration with other departments, like claims processing and medical review teams, is common to ensure complex member concerns are addressed efficiently. The role requires strong communication skills and the ability to handle sensitive information with confidentiality and empathy.

What skills and qualifications are needed to thrive as a FEP Blue customer service representative?

To thrive as an FEP Blue Customer Service Representative, you need knowledge of health insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent. Proficiency with CRM software, claims processing systems, and Microsoft Office Suite is commonly required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing member inquiries and resolving issues efficiently. These skills ensure accurate information delivery, member satisfaction, and smooth operation within the healthcare insurance environment.

What is the difference between Fep Blue vs Fep Blue Customer Service Representative?

AspectFep BlueFep Blue Customer Service Representative
CertificationsHealth insurance licenses, if applicableHealth insurance licenses, customer service training
Work EnvironmentOffice-based, healthcare insurance settingCall centers, customer support centers
Employer & IndustryHealth insurance providers, government plansHealth insurance companies, customer support roles

Fep Blue is a health insurance provider offering various plans, while a Fep Blue Customer Service Representative is a role focused on assisting members with their insurance questions. The representative typically requires customer service skills and health insurance knowledge, working in call centers or support offices. Both roles are within the health insurance industry but differ in responsibilities and work environment.

More about Fep Blue jobs

What job categories do people searching Fep Blue jobs look for?

The top searched job categories for Fep Blue jobs are:

Fep Blue jobs near you
Infographic showing various Fep Blue job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 74% In-person, 5% Hybrid, and 21% Remote job distribution, with an average salary of $61,422 per year, or $29.5 per hour.

Customer Advocate I-7

Blue Cross and Blue Shield of Kansas City

Kansas City, MO • On-site

Full-time

Re-posted 26 days ago

Job description


Are you interested in learning about healthcare professions and the latest healthcare innovations in the KC area? Become part of an organization that is dedicated to making a difference in both your career and community.


Job Description Summary :

The Customer Advocate position is responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues.

Job Description

EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND QUALITY STANDARDS.     

  • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers.
  • Educates and works with members at different health literacy levels with cultural sensitivity.
  • Enters record of inquiries and related correspondence in computerized tracking system.
  • Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call
  • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.)
  • Maintains confidentiality of all regulated information in compliance with state and federal laws.
  • Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience.
  • Recognizes trends or common issues and raises to leadership as necessary. Provides solution options as appropriate.
  • Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner.
  • Delivers positive customer and member experience on a consistent basis
  • For FEP positions must complete additional FEP training program for FEP system and procedures.
  • Provides resolution with a service level that ensures members and customers feel valued and understood

Minimum Qualifications

  • High school diploma or general education degree (GED).
  •  2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience.
  • Advanced Keyboarding Knowledge
  • Intermediate knowledge of Microsoft Office

Preferred Qualifiations

  • Associates degree from college or technical school.
  • Previous experience with on-line customer service applications
  • Medical terminology and ICD/CPT coding knowledge is preferred. 

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