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How much do fep blue jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for fep blue in the United States is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $37.50 per hour, depending on experience, location, and employer.

What is FEP Blue?

FEP Blue refers to the Blue Cross and Blue Shield Service Benefit Plan, commonly known as the Federal Employee Program (FEP) Blue. It is a health insurance plan offered to federal employees, retirees, and their families in the United States. Administered by the Blue Cross Blue Shield Association, FEP Blue provides comprehensive coverage for medical, dental, vision, and prescription drug benefits. The plan is known for its nationwide network and robust member services, making it a popular choice among federal workers.

What is a FEP Blue job?

A FEP Blue job typically refers to positions associated with the Federal Employee Program (FEP) under Blue Cross Blue Shield. These roles often involve customer service, claims processing, provider relations, or healthcare administration for federal employees and retirees. Employees in these positions help manage health benefits, resolve member inquiries, and ensure smooth operations of the FEP program.

What are the typical responsibilities of a FEP Blue customer service representative?

In a FEP Blue customer service position, your primary duties typically include responding to member inquiries about health plan benefits, claims, and coverage details. You’ll help members navigate their health insurance options, resolve billing issues, and provide accurate information regarding plan policies. Collaboration with other departments, like claims processing and medical review teams, is common to ensure complex member concerns are addressed efficiently. The role requires strong communication skills and the ability to handle sensitive information with confidentiality and empathy.

What skills and qualifications are needed to thrive as a FEP Blue customer service representative?

To thrive as an FEP Blue Customer Service Representative, you need knowledge of health insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent. Proficiency with CRM software, claims processing systems, and Microsoft Office Suite is commonly required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing member inquiries and resolving issues efficiently. These skills ensure accurate information delivery, member satisfaction, and smooth operation within the healthcare insurance environment.

What is the difference between Fep Blue vs Fep Blue Customer Service Representative?

AspectFep BlueFep Blue Customer Service Representative
CertificationsHealth insurance licenses, if applicableHealth insurance licenses, customer service training
Work EnvironmentOffice-based, healthcare insurance settingCall centers, customer support centers
Employer & IndustryHealth insurance providers, government plansHealth insurance companies, customer support roles

Fep Blue is a health insurance provider offering various plans, while a Fep Blue Customer Service Representative is a role focused on assisting members with their insurance questions. The representative typically requires customer service skills and health insurance knowledge, working in call centers or support offices. Both roles are within the health insurance industry but differ in responsibilities and work environment.

More about Fep Blue jobs

What job categories do people searching Fep Blue jobs look for?

The top searched job categories for Fep Blue jobs are:

Fep Blue jobs near you
Infographic showing various Fep Blue job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 74% In-person, 5% Hybrid, and 21% Remote job distribution, with an average salary of $61,422 per year, or $29.5 per hour.

Specialist, Claims and Adjustments - FEP

Blue Cross and Blue Shield of Mississippi

Flowood, MS • On-site

Full-time

Posted 2 days ago

New

Job description

Healthy Careers Start Here

Job Summary

The FEP Claims and Adjustment Specialist is responsible for maintaining inventories which focus on the accurate and timely processing of member claims and benefit plan updates. The FEP Claims and Adjustment Specialist will process claims in both the NAS (internal system) and FEP Direct (external system). In addition, the FEP Claims and Adjustment Specialist is responsible for reviewing and taking action on communication received from providers and members via written communication and inquiries received from Customer Service Support.

Job-Specific Requirements

  • Bachelor's degree required.
  • Must have average PC skills including experience with Microsoft Office suite. Logical thought process in order to interpret and apply contract benefits as well as identify issues, recommend solutions, interpret and apply contract benefits and accurately adjust claims.
  • Customer focused and service oriented to ensure timely and accurate performance and benchmark achievement.
  • Ability to work with a high degree of accuracy and attention to detail to ensure work products are of high quality.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

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