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How much do fep blue jobs pay per hour?

As of May 29, 2026, the average hourly pay for fep blue in the United States is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $37.50 per hour, depending on experience, location, and employer.

What is a Fep Blue job?

A FEP Blue job typically refers to positions associated with the Federal Employee Program (FEP) under Blue Cross Blue Shield. These roles often involve customer service, claims processing, provider relations, or healthcare administration for federal employees and retirees. Employees in these positions help manage health benefits, resolve member inquiries, and ensure smooth operations of the FEP program.

What are the key skills and qualifications needed to thrive as an FEP Blue (Federal Employee Program Blue Cross Blue Shield) Customer Service Representative, and why are they important?

To thrive as an FEP Blue Customer Service Representative, you need knowledge of health insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent. Proficiency with CRM software, claims processing systems, and Microsoft Office Suite is commonly required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing member inquiries and resolving issues efficiently. These skills ensure accurate information delivery, member satisfaction, and smooth operation within the healthcare insurance environment.

What are typical responsibilities for someone working in a FEP Blue customer service role?

In a FEP Blue customer service position, your primary duties typically include responding to member inquiries about health plan benefits, claims, and coverage details. You’ll help members navigate their health insurance options, resolve billing issues, and provide accurate information regarding plan policies. Collaboration with other departments, like claims processing and medical review teams, is common to ensure complex member concerns are addressed efficiently. The role requires strong communication skills and the ability to handle sensitive information with confidentiality and empathy.

What is FEP Blue?

FEP Blue refers to the Blue Cross and Blue Shield Service Benefit Plan, commonly known as the Federal Employee Program (FEP) Blue. It is a health insurance plan offered to federal employees, retirees, and their families in the United States. Administered by the Blue Cross Blue Shield Association, FEP Blue provides comprehensive coverage for medical, dental, vision, and prescription drug benefits. The plan is known for its nationwide network and robust member services, making it a popular choice among federal workers.

What jobs pay $3,000 a day?

High-paying jobs that can reach $3,000 a day often include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain senior executives. These positions typically require advanced education, extensive experience, and often involve high-stakes decision-making or specialized skills. Freelance consultants or contractors in niche industries may also achieve such earnings through project-based work or high hourly rates.

What is the difference between Fep Blue vs Fep Blue Customer Service Representative?

AspectFep BlueFep Blue Customer Service Representative
CertificationsHealth insurance licenses, if applicableHealth insurance licenses, customer service training
Work EnvironmentOffice-based, healthcare insurance settingCall centers, customer support centers
Employer & IndustryHealth insurance providers, government plansHealth insurance companies, customer support roles

Fep Blue is a health insurance provider offering various plans, while a Fep Blue Customer Service Representative is a role focused on assisting members with their insurance questions. The representative typically requires customer service skills and health insurance knowledge, working in call centers or support offices. Both roles are within the health insurance industry but differ in responsibilities and work environment.

More about Fep Blue jobs
What job categories do people searching Fep Blue jobs look for? The top searched job categories for Fep Blue jobs are:
Fep Blue jobs near you
Infographic showing various Fep Blue job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 12% Part Time, 1% Temporary, 10% Contract, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $61,422 per year, or $29.5 per hour.
FEP Clinical Pharmacist- Hyrbid

FEP Clinical Pharmacist- Hyrbid

Blue Cross Blue Shield of Arizona

Phoenix, AZ • Hybrid

Full-time

Posted 29 days ago

Blue Cross Blue Shield Of Arizona rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

240th of 259 rated insurance

Job description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

  • Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

  • Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

  • Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

  • Onsite: daily onsite requirement based on the essential functions of the job

  • Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

Purpose of the job

Provide utilization and drug interaction of drug therapies to include review of prior authorization requests according to FEP member benefits and coverage criteria. Perform member specific interventions through provider collaboration and comprehensive medication review with a focus on cost savings, HEDIS measure gap closure, and reduction of readmissions.

Qualifications

REQUIRED QUALIFICATIONS

Required Work Experience
  • 3 years or more as a practicing pharmacist
  • 3 years or more experience in the managed care pharmacy field
Required Education
  • Doctor of Pharmacy (Pharm.D) degree
Required Licenses
  • Active, current and unrestricted State of Arizona (a state in the United States) pharmacist license

Required Certifications

  • Specialty certification in Medication Therapy Management (may obtain certification within 6 months of job entry)

PREFERRED QUALIFICATIONS

Preferred Work Experience
  • 5 years or more as a practicing pharmacist
  • 5 years or more of experience in the managed care pharmacy field
  • 2 years of experience with Medicare Part D formulary and utilization management
  • 2 years of experience in performing Medication Therapy Management

Preferred Education

  • N/A

Preferred Licenses

  • N/A

Preferred Certifications

  • N/A
ESSENTIAL job functions AND RESPONSIBILITIES
  • Collaborate with FEP Management, FEP Operations, and FEP HEDIS to create clear communication to FEP members and/or network providers on medication therapy recommendations.
  • Work in partnership with FEPDO and Pharmacy Management team.
  • Regularly collaborate with other plan pharmacy reps and programs.
  • Collaborate with FEP Management and HEDIS staff for targeted FEP ongoing initiatives.
  • Act as a clinical resource to FEP internal staff regarding medication therapy.
  • Evaluate medication related problems such as adverse events, therapeutic duplication, adherence to therapy, polypharmacy, and untreated disease or conditions.
  • Analyzes, documents, and reports member outreach and intervention performance results as required by the FEP Medication Therapy Management Program (MTM Program).
  • Provide education and training on the appropriate use of medications to monitor and evaluate patient's response to therapy.
  • Document all interventions via a medication related action plan or care plan (CP). The care plan is the course of action to achieve the specified health goals.
  • Support and resolve pharmacy related member specific benefit issues.
  • Utilize prescription and medical claim data to generate clinical recommendations according to Medication Therapy Management and Retrospective Drug Utilization Review program and protocols.
  • Provide clinical recommendations pertaining to, but not limited to, gaps in care, high risk medications, compliance and adherence, drug interactions, therapeutic substitution, and generic substitution.
  • Utilize client formulary information and member specific benefits to guide appropriate medication recommendations.
  • Maintain awareness of current and emerging clinical trends including but not limited to specialty practice, diseases, published literature and medication therapies for specific patient populations to educate clinical team, physicians and other prescribers.
  • Actively participate with cross functional team meetings to improve clinical programs, enhance processes and share clinical information.
  • Maintain effective working relationships to ensure teamwork in achieving corporate goals.
  • Participate in quality initiatives; including functions that support audits, reporting, evaluation of quality opportunities and concerns, and creation and implementation of corrective actions as requested.
  • Coordinate activities between multiple divisions to achieve desired results.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Travel may be required.
  • Perform all other duties as assigned.
competencies

REQUIRED COMPETENCIES

Required Job Skills

  • Proficient in critical literature evaluation skills, including evidence-based medicine principles
  • Excellent problem-solving skills
  • Strong written and verbal communications.
  • Strong PC proficiency.
  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
  • Strong skill in word processing, spreadsheet and database software.

Required Professional Competencies

  • Flexible skills in an operationally changing environment, with drive for results based on planned objectives.
  • Strong customer service skills.
  • Interpersonal skills that allow for harmonious relationships with providers, members and coworkers.
  • Recognize strategic opportunities and use data to make timely and sound decisions.
  • Flexibility and willingness to adjust to shifting demands/priorities.

Required Leadership Experience and Competencies

  • High standard of performance while pursuing aggressive goals
  • Ability to lead by example

PREFERRED COMPETENCIES

Preferred Job Skills

  • 1 year experience with drug therapy
  • 1 year experience with HEDIS or population health
  • 1 year experience in quality improvement

Preferred Professional Competencies

  • N/A

Preferred Leadership Experience and Competencies

  • N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

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