Feature Writer Jobs (NOW HIRING)

Job Summary:
Nominal is building a connected test and operations platform for advanced hardware systems. They are seeking a UX Writer to create product documentation, including guides and in-app user guidance, while collaborating with various teams to enhance the quality of information provided to users.
Responsibilities:
• Write and edit documentation so each artifact answers the reader's question and compounds their intuition for using the platform.
• Write the in-product copy that catches engineers between actions: tooltips that explain why, empty states that point at what to do, error messages that name the cause and the fix, walkthroughs that trust the reader.
• Read the UX docs that engineers ship, and edit engineers' drafts so the writing serves both the reader's domain and the author's intent.
• Sit in feature reviews. Catch copy issues before they ship in code, and the workflow problems before they ship in docs.
• Capture media (screenshots, gifs) of using Nominal that show representative use cases.
• Research how engineers use Nominal: in calls, in support threads, and on-site while they work. Continuously improve the writing to better serve the reader.
• Publish major releases in product update articles. Partner with engineers to write what shipped, why it shipped, and what it means for the engineer using it.
Qualifications:
Required:
• Write and edit documentation so each artifact answers the reader's question and compounds their intuition for using the platform.
• Write the in-product copy that catches engineers between actions: tooltips that explain why, empty states that point at what to do, error messages that name the cause and the fix, walkthroughs that trust the reader.
• Read the UX docs that engineers ship, and edit engineers' drafts so the writing serves both the reader's domain and the author's intent.
• Sit in feature reviews. Catch copy issues before they ship in code, and the workflow problems before they ship in docs.
• Capture media (screenshots, gifs) of using Nominal that show representative use cases.
• Research how engineers use Nominal: in calls, in support threads, and on-site while they work. Continuously improve the writing to better serve the reader.
• Publish major releases in product update articles. Partner with engineers to write what shipped, why it shipped, and what it means for the engineer using it.
• Truth-seeking: You keep asking but what does that actually mean until the answer is true. You can tell the difference between a sentence that sounds right and a sentence that is right.
• Tenacity: You judge docs by how effectively they accelerate test. You draft and redraft, and make each pass better than the last. Your attention to an article is proportional to its impact.
• Editorial judgment: You find the framing that answers the reader's question and compounds their understanding for the next question. You recognize when a draft has the right information but the wrong shape.
• Domain hunger: You enjoy learning what a flight envelope defines, how a test campaign is organized, how statistical reasoning applies to manufacturing defects, and where the state of the art sits in validating autonomous systems. You learn enough intuition to identify the most representative use cases for Nominal. You have endless questions.
• Consistency: High-quality writing needs to ship at high velocity, against deadlines, against AI drafts that look right and say nothing, against the temptation to cover every feature. You recognize each pressure when it appears, hold your standard, and prioritize your attention.
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Company:
Nominal develops software platforms that support hardware engineering teams with testing, monitoring, and analysis of operational data. Founded in 2022, the company is headquartered in Austin, USA, with a team of 51-200 employees. The company is currently Growth Stage.