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Farmers Insurance Customer Service Jobs in Oregon

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Farmers Insurance Customer Service information

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$10

$19

$28

How much do farmers insurance customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for farmers insurance customer service in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Is Farmers Insurance Customer Service a good job?

Farmers Insurance Customer Service roles typically involve assisting clients with policy inquiries, claims, and coverage options, requiring strong communication and problem-solving skills. The job often offers regular hours, training opportunities, and the chance to develop industry-specific knowledge, making it a stable option for those interested in insurance and customer support. Job satisfaction can vary based on individual preferences and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance customer service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a collaborative environment and training programs, though experiences can vary by location and position. It is important to research specific office reviews and job requirements when considering employment.

What does a customer service representative do at Farmers Insurance?

A Farmers Insurance customer service representative assists clients with policy inquiries, claims processing, and coverage options. They communicate via phone, email, or chat, using insurance knowledge and customer service skills to resolve issues and provide information. The role often requires familiarity with insurance software and adherence to company policies.

What are popular job titles related to Farmers Insurance Customer Service jobs in Oregon?

For Farmers Insurance Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Farmers Insurance Customer Service jobs in Oregon look for?

The top searched job categories for Farmers Insurance Customer Service jobs in Oregon are:

Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Farmers Insurance Licensed Customer Service Rep

Farmers Insurance - Guettler Insurance Agency

Portland, OR • On-site

$40K - $65K/yr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Welcome to Farmers Insurance - Guettler Insurance Agency! We are a customer-service-oriented agency located near the Willamette River in Portland, Oregon. As a member of our team, you'll play a crucial role in delivering exceptional service to our valued clients.

Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As part of the Customer Experience Team you'll be the friendly voice of our agency, assisting clients with their inquiries and providing them with the information they need to make informed decisions. Depending on experience we offer a minimum of $43,000 base salary without bonuses or commissions. Candidates are expected to make over $65,000.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you. Apply now and start your rewarding career with Farmers Insurance - Guettler Insurance Agency!

Responsibilities
  • Handle inbound calls from clients, providing assistance and addressing their inquiries
  • Process policy changes and updates accurately and efficiently
  • Assist clients with billing and payment inquiries
  • Educate clients about insurance coverage options and recommend and cross-sell suitable products
  • Maintain a thorough understanding of insurance policies and regulations
Requirements
  • PC licensed - Extra consideration is given to candidate who are life health licensed or are willing to get licensed.
  • Excellent phone, verbal and written communication skills
  • Friendly and customer-service-oriented attitude
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and work well under pressure
  • Proficiency in using computer systems and software
Benefits
Career Growth Opportunities###Paid Time Off (PTO)###Flexible Schedule###Mon-Fri Schedule###Licensing Reimbursement###In Person Training###Health Insurance###Bonus###Hands on Training###8 Paid Holidays###Weekly Team Meetings###Daily CSR Huddles###Commissions on Every Cross-Sell###Career Growth Opportunities###Award Winning Agency###