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Farmers Insurance Customer Service Jobs in Oregon

Teresa Lulay

Customer Service Representative

Salem, OR · On-site

$16 - $21.75/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

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All JobsFarmers Insurance Customer Service JobsFarmers Insurance Customer Service Jobs in Oregon

Farmers Insurance Customer Service information

See Oregon salary details

$10

$19

$28

How much do farmers insurance customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for farmers insurance customer service in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.
What are popular job titles related to Farmers Insurance Customer Service jobs in Oregon? For Farmers Insurance Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Farmers Insurance Customer Service jobs in Oregon look for? The top searched job categories for Farmers Insurance Customer Service jobs in Oregon are:
Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Insurance Customer Service Representative

Michael Holton - State Farm Agency

Portland, OR

$20 - $25/hr

Full-time, Contractor

Retirement, PTO

Re-posted 22 days ago

Job description

Insurance Customer Service Representative – State Farm Agent Team Member
Michael Holton – State Farm Agency
Portland, OR
Position Overview
Michael Holton – State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.
Key Responsibilities
• Respond to client inquiries about policies, billing, and claims support
• Assist with policy changes, endorsements, and renewals
• Maintain accurate customer and policy records
• Provide timely, friendly, and professional service to customers
• Support office workflows and administrative tasks
• Collaborate with team members to ensure high service standards
Qualifications
• Property & Casualty insurance license (must have or be able to obtain)
• Customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Organized and detail-oriented work style
• Ability to work effectively in a team environment
Compensation
• $20.00 – $25.00 per hour
• Compensation based on experience and qualifications
Benefits
• 401(k) retirement plan
• Paid Time Off (PTO)
• Structured, professional office environment
• Training and development opportunities
Work Environment
This position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.
Additional Information
Prior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.
Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.